Frustrated w Dealer! It's been 3 weeks, still waiting on plastic replacement panel

JTrollerb · 12-30-2019, 12:51 PM

Hi,

So the plastic panel that folds in and out (and covers the gears when top is down) got mangled by the metal gears when operating the convertible roof. It cracked and has to be replaced and in the meantime I'm driving around town with the metal gears exposed from the top.

Took the car in to the dealership 3 weeks ago and originally the part would arrive in less than a week. It's now been THREE weeks and I'm now being told they don't know when it will arrive and there's nothing they can do to expedite/inquire/track the status. I get it, the holidays slow down the mail, but 3 weeks is a bit excessive, no? Dealership doesn't seem to care how long it takes and it doesn't seem they are doing anything of value to help which is pretty disappointing.

Any ideas?

Glen e · 12-30-2019, 12:55 PM

There was a strike recently…The dealership itself has nothing to do with the problem.

JTrollerb · 12-30-2019, 01:38 PM

Wasn't that back in October?

arpad_m · 12-30-2019, 03:51 PM

Quote:

Originally Posted by JTrollerb

Wasn't that back in October?

Orders from every dealership and third party backed up during the strike. It's not unexpected for such a backlog to take more time to work off than how long the strike itself lasted.

cellsafemode · 12-30-2019, 04:14 PM

Welcome to lean manufacturing where having anything in stock is seen as an inefficient cost to be eliminated.

dabomb4ever · 12-30-2019, 09:41 PM

I've been waiting over 2 month for a warranty repair on a failed lifter. Dealership cannot even provide an estimate on when they might receive the parts. Gm rep has been telling me it's been "expedited" for over a month. The longest I had to wait for parts from BMW was 16 days for a driveshaft special ordered from Germany for a car that had been out of production for 10 years.... I hired an attorney, I'll never buy a Chevy again.

Chutzpah · 01-06-2020, 09:48 PM

Quote:

Originally Posted by dabomb4ever

I've been waiting over 2 month for a warranty repair on a failed lifter. Dealership cannot even provide an estimate on when they might receive the parts. Gm rep has been telling me it's been "expedited" for over a month. The longest I had to wait for parts from BMW was 16 days for a driveshaft special ordered from Germany for a car that had been out of production for 10 years.... I hired an attorney, I'll never buy a Chevy again.

I’m not one to lawyer up, but if I were in your shoes, I’d do the same.

Good luck...

95birdible · 01-07-2020, 06:31 PM

Waiting on parts counts as out of service time regardless of what it is. This counts toward the days in your states Lemon Law. I'd look into it. My car was at 27 days and I requested a buyback. Chevy balked and I told them by the time the parts come in and the car is fixed, I will be well beyond my 30 days out of service here in Minnesota. I got a buyback.

tmmk11roberts · 01-13-2020, 11:38 AM

Dealership has had my 2016 SS since last September 29th. Initially it was blamed on the strike. Then it went to we are not sure how to fix your issue to now I am waiting for an engineer to come from GM to see if the issue is even repairable. Mind you this vehicle has 6400 miles on it...I have owned Chevrolet Camaro's since 1986 and this situation has brought me to the point of never buying another Chevrolet again.

Chutzpah · 01-13-2020, 01:10 PM

Quote:

Originally Posted by tmmk11roberts

Dealership has had my 2016 SS since last September 29th. Initially it was blamed on the strike. Then it went to we are not sure how to fix your issue to now I am waiting for an engineer to come from GM to see if the issue is even repairable. Mind you this vehicle has 6400 miles on it...I have owned Chevrolet Camaro's since 1986 and this situation has brought me to the point of never buying another Chevrolet again.

That’s terrible....Have you received any type compensation and or a loaner car?

Roid · 01-13-2020, 02:40 PM

Same problem with my orders right now. There is plastic part that doesn't fit properly when I put convertible top down.50th badge and chrome plating of door handle is peeling. Dealer said they ordered those but it's been about 2 months now, I did call them multiple times to ask for update yet they didn't receive anything. I know it's not dealers fault but GM is sure taking their damn time.

Another problem is that these parts were still under bumper to bumper warranty when I took the car to service but warranty expired now. They said it will be fixed under warranty when parts arrive but I have this suspicion that they will not do it.

Lucky for me these parts are all cosmetic, except maybe chrome plating. Because sometimes it really cuts your skin when you are not careful.

NeverDie · 01-22-2020, 09:44 AM

Quote:

Originally Posted by JTrollerb

Wasn't that back in October?

When the strike breaks, there isn't some magic genie that restocks every dealership with every part they've been waiting on immediately and then begins to produce all of the orders to catch up.

JTrollerb · 01-22-2020, 02:43 PM

Dealer finally called me that part came in. Replaced it for free as part of warranty. Only took 5 weeks. Those strikes ... Ughh

12-30-2019, 12:51 PM	#1
JTrollerb Drives: 2019 camaro LT Join Date: Sep 2019 Location: Florida Posts: 14	Frustrated w Dealer! It's been 3 weeks, still waiting on plastic replacement panel Hi, So the plastic panel that folds in and out (and covers the gears when top is down) got mangled by the metal gears when operating the convertible roof. It cracked and has to be replaced and in the meantime I'm driving around town with the metal gears exposed from the top. Took the car in to the dealership 3 weeks ago and originally the part would arrive in less than a week. It's now been THREE weeks and I'm now being told they don't know when it will arrive and there's nothing they can do to expedite/inquire/track the status. I get it, the holidays slow down the mail, but 3 weeks is a bit excessive, no? Dealership doesn't seem to care how long it takes and it doesn't seem they are doing anything of value to help which is pretty disappointing. Any ideas?

12-30-2019, 12:55 PM	#2
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	There was a strike recently…The dealership itself has nothing to do with the problem. __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

01-07-2020, 06:31 PM	#8
95birdible Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010 Location: Blaine, MN Posts: 1,674	Waiting on parts counts as out of service time regardless of what it is. This counts toward the days in your states Lemon Law. I'd look into it. My car was at 27 days and I requested a buyback. Chevy balked and I told them by the time the parts come in and the car is fixed, I will be well beyond my 30 days out of service here in Minnesota. I got a buyback. __________________ 2012 1SS Crystal Red Convertible "Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash"

12-30-2019, 01:38 PM	#3
JTrollerb Drives: 2019 camaro LT Join Date: Sep 2019 Location: Florida Posts: 14	Wasn't that back in October?

12-30-2019, 04:14 PM	#5
cellsafemode Drives: 2016 Camaro 1LT Join Date: Jan 2016 Location: California Posts: 3,491	Welcome to lean manufacturing where having anything in stock is seen as an inefficient cost to be eliminated.

12-30-2019, 09:41 PM	#6
dabomb4ever Drives: 2017 Camaro SS 1LE Join Date: May 2017 Location: Bay Area Posts: 7	I've been waiting over 2 month for a warranty repair on a failed lifter. Dealership cannot even provide an estimate on when they might receive the parts. Gm rep has been telling me it's been "expedited" for over a month. The longest I had to wait for parts from BMW was 16 days for a driveshaft special ordered from Germany for a car that had been out of production for 10 years.... I hired an attorney, I'll never buy a Chevy again.

01-13-2020, 11:38 AM	#9
tmmk11roberts Drives: 2011 Camaro RS/SS Join Date: Oct 2016 Location: Winchester Kentucky Posts: 20 View My Garage	Dealership has had my 2016 SS since last September 29th. Initially it was blamed on the strike. Then it went to we are not sure how to fix your issue to now I am waiting for an engineer to come from GM to see if the issue is even repairable. Mind you this vehicle has 6400 miles on it...I have owned Chevrolet Camaro's since 1986 and this situation has brought me to the point of never buying another Chevrolet again.

01-13-2020, 02:40 PM	#11
Roid Drives: 2017 "Fifty" 2SS Convt 6M Join Date: Jul 2019 Location: Santa Clara, CA Posts: 38	Same problem with my orders right now. There is plastic part that doesn't fit properly when I put convertible top down.50th badge and chrome plating of door handle is peeling. Dealer said they ordered those but it's been about 2 months now, I did call them multiple times to ask for update yet they didn't receive anything. I know it's not dealers fault but GM is sure taking their damn time. Another problem is that these parts were still under bumper to bumper warranty when I took the car to service but warranty expired now. They said it will be fixed under warranty when parts arrive but I have this suspicion that they will not do it. Lucky for me these parts are all cosmetic, except maybe chrome plating. Because sometimes it really cuts your skin when you are not careful.

01-22-2020, 02:43 PM	#13
JTrollerb Drives: 2019 camaro LT Join Date: Sep 2019 Location: Florida Posts: 14	Dealer finally called me that part came in. Replaced it for free as part of warranty. Only took 5 weeks. Those strikes ... Ughh

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