07-03-2018, 08:22 AM | #1 |
Drives: 2018 Hot Wheels 2SS Convertible Join Date: Jun 2011
Location: Guelph
Posts: 157
|
GM Canada Online Chat ... Useless?
Anyone else find that GM-Chat is essentially useless in Canada?
I've "chatted" 4-5 times now, at different times of the day and never once have they actually been able to get me the order status of my vehicle ... not sure why they even offer it as an option in the drop-down. Was hoping for a second source of the information so I didn't have to bug my dealer for it 2-3 times a week, and those of us in Canada don't have a BECKY!! <grin>
__________________
2018 Hot Wheels SE, Convertible, V8, 2SS, A8, MRC, Nav, NPP (WDXNTP)
1100 - 28/05/18 | 2000 - 31/05/18 | 3100 - 05/06/18 | 3400 - 15/06/18 .TPW - 16/07/18 | 3800 - 16/07/18 | 4300 - 17/07/18 | 4200 - 24/07/18 5000 - 25/07/18 | 6000 - 31/07/18 | XPEL - 01/08/18 | HOME - 13/08/18 |
07-03-2018, 08:27 AM | #2 | |
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
|
Quote:
...I can't "see" Canadian Orders... ............. ......Wish - I could... Becky |
|
07-03-2018, 08:49 AM | #3 |
Drives: 2018 Hot Wheels 2SS Convertible Join Date: Jun 2011
Location: Guelph
Posts: 157
|
We wish you could too, you're fantastic ... need to find a Canadian dealer and introduce them to this forum, maybe they'll take on the mantle for Canada.
__________________
2018 Hot Wheels SE, Convertible, V8, 2SS, A8, MRC, Nav, NPP (WDXNTP)
1100 - 28/05/18 | 2000 - 31/05/18 | 3100 - 05/06/18 | 3400 - 15/06/18 .TPW - 16/07/18 | 3800 - 16/07/18 | 4300 - 17/07/18 | 4200 - 24/07/18 5000 - 25/07/18 | 6000 - 31/07/18 | XPEL - 01/08/18 | HOME - 13/08/18 |
07-03-2018, 10:01 AM | #4 |
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
|
|
07-03-2018, 03:49 PM | #5 | |
|
Quote:
So why is this system in place? Get rid of it and save the money you're paying people to monitor this, who have no clue about anything, they're definitely not industry people.
__________________
Frank
(Drive Safely & Responsibly) |
|
07-03-2018, 04:01 PM | #6 |
GM Canada Chat is useless. As others have said all they do is refer you to a dealer. Given only that route to follow, I was fortunate to find one who was actually interested in helping me find a ZL1. They went on their Workbench Ordering System and put me in touch with a dealer who had allocation.
Last edited by Noreplacement; 07-04-2018 at 06:56 AM. |
|
07-03-2018, 04:19 PM | #7 |
SABIO
Drives: 2016 CAMARO 1SS Join Date: Jul 2015
Location: Bradford, ON
Posts: 5,012
|
It's a different system. Different company really.
Canadians trying to get the U.S to get them an answer. They basically see what the dealer can see. Maybe some of them are better working the system and finding an answer. But not many. It's all we got
__________________
|
07-03-2018, 04:56 PM | #8 |
Drives: 08 Tiburon GS, 2018 Camaro 2.0T Join Date: Sep 2017
Location: Québec
Posts: 1,660
|
My dealer was nice enough to provide me the status whenever I asked for it.
Take into account that it will take 8-10 weeks and more to get your car... so I just bothered my dealer 2-3 times during the whole ordering process... enough to know my order was accepted, enough to know the TPW and the when the vehicle was shipped... else, it will follow the process and you might not need to know all the details. But your dealer should be able to answer your questions... even if they are almost harassment haha. If not, I have never used the chat, but I emailed them once and they were kind enough to provide me the status... not the actual number but the worded status... was enough for me.
__________________
2018 Camaro LS | 6 spd | 2.0L turbo | Nightfall Grey | RS package | Technology Package.
--------------------- Order WDGHKX 1100 - 5/08/2018 | 3800 - 6/18/2018 2000 - 5/09/2018 | 4200 - 6/21/2018 3000 - 5/28/2018 | 5000 - 6/27/2018 6000 - 6/29/2018 |
07-03-2018, 05:19 PM | #9 | ||
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
|
Quote:
Quote:
.....Perhaps ... They.. ...... Should just Employ... Me.... Becky |
||
07-03-2018, 08:45 PM | #10 | ||
|
Quote:
Quote:
We already consider you an honorary
__________________
Frank
(Drive Safely & Responsibly) |
||
|
|
Post Reply
|
|
|