09-28-2020, 10:18 AM | #1 |
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Summit Sucks!
Who else has had problems with parts availability with Summit? This isn't the first time I had to cancel an order with them because they can't get an item in a timely manner.
So I ordered a steering wheel for my car from them as a special order. There were other sites that were GM parts distributors that had it in stock, but with shipping they cost about $25 more so of course I went with Summit. Today I got the second email from them saying my order was delayed and it will be cancelled unless I email or call them to keep it on back order. They extended the ship date another 4 weeks. If it did ship October 27, that would make it 10 weeks since I ordered and probably 11 by the time I received it. Ridiculous! So what I think is happening here is they had old pricing on their website for the part and they're hoping I'll cancel so they don't have to take a hit on the freight and part. The part through Summit was about $15 less than the lowest price anywhere else and they offered free freight. OK, maybe that's not the reason, but waiting 10 weeks for a part is just stoopid. I work with buying parts all day long and an order that's old usually means someone screwed up and dropped the ball. Slow boat from China is faster than that! Shame Summit....shame.
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09-28-2020, 10:21 AM | #2 |
Drives: 2010 Turbo LS3 Join Date: Dec 2009
Location: Palm Bay, FL
Posts: 2,729
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I've had that happen with Summit, but way more with Amazon. Probably because I buy more from Amazon. I actually called Amazon out on it the last time and I had the part in two days.
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2010 SS - On3 kit with downpipe cutout, CTR 78/80, CompCam 239/251 620/632 122+4, E85, Z28 suspension and ZL1 diff with Outlaw axles. Gen6 ZL1/1LE brakes.
2011 Vert - 416/w 230/236 .612/.602 115lsa, 1LE suspension w/32mm rear bar. Z28 diff. ZL1 brakes. |
09-28-2020, 10:24 AM | #3 | |
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I found issues with Amazon usually arise when it's an individual seller shipping the item...kinda like Ebay and not stock controlled by an Amazon warehouse, but I'm sure it happens.
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09-28-2020, 10:42 AM | #4 |
Give speed a chance
Drives: 2015 Camaro 2LS, 2015 Camaro Z/28 Join Date: Nov 2019
Location: Mesa, Az
Posts: 2,222
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I'm pretty sure the problem is their supply chain. A large amount of items they sell are low quality Chinese crap so it takes a while for that unreliable slow boat to arrive. I recently ordered a Made in China (!!!) A/C control unit from Summit for my '94 GMC and was told it would take 4 to 6 weeks to show up, it arrived in 3. I've actually had pretty good luck with both Summit and Jegs. It's just a crap shoot with mail order.
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2LS: a TREMENDOUS machine. Z/28: it's a BIT MORE POWERFUL, of course.
Last edited by ariZona28; 09-28-2020 at 03:37 PM. |
09-28-2020, 11:30 AM | #5 | |
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09-28-2020, 11:37 AM | #6 | |
Drives: 2010 Turbo LS3 Join Date: Dec 2009
Location: Palm Bay, FL
Posts: 2,729
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On Amazon, I look for who is providing the part. Sometimes you can recognize the dealer name.
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2010 SS - On3 kit with downpipe cutout, CTR 78/80, CompCam 239/251 620/632 122+4, E85, Z28 suspension and ZL1 diff with Outlaw axles. Gen6 ZL1/1LE brakes.
2011 Vert - 416/w 230/236 .612/.602 115lsa, 1LE suspension w/32mm rear bar. Z28 diff. ZL1 brakes. |
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09-28-2020, 12:04 PM | #7 |
Drives: 2013 Black 2SS Join Date: Feb 2013
Location: Hendersonville, TN
Posts: 77
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I haven't had much issue with them, but I don't get a ton of stuff there. They're the most reliable place I get Driven oil. Typically order it and get it 2 days later. Did that last week too even though their site is plastered with shipping warnings about supply chain and shipping partner issues.
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2013 2SS ::: MiSSy
BTR Stage 3 :: GM 3.91 :: Eaton TrueTrac :: SW LT Headers :: Elite Catch Can :: CAI :: ADM Cold Scoop :: VMAX ported TB :: Forza 3Way :: BMR Lowering Springs/Toe Rods/Lower CA/Trailing Arms/Subframe Bushings |
09-28-2020, 12:14 PM | #8 | |
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09-28-2020, 12:19 PM | #9 |
Account Suspended
Drives: 2013 Sparkly Red One Join Date: Dec 2018
Location: Hospitality State
Posts: 2,558
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Quality, speed, price. Pick 2.
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09-28-2020, 01:00 PM | #10 |
376 cubic inches of fun
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Right now there are supply chain and shipping problems all over the world. Remember COVID? It's still here.
As for asking you whether to cancel your order or place you on back order, Summit is doing you a service by keeping you informed instead of just ghosting you. I have been using Summit for some years and they are excellent to work with. Orders all always correctly filled and well packaged. |
09-28-2020, 02:24 PM | #11 | |
Fast Cars and Old Guitars
Drives: 2015 2SS RS (L99, baby!) Join Date: Apr 2012
Location: N. CA
Posts: 3,971
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Quote:
^^^^THIS^^^^
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“I don’t want to belong to any club that would have me as a member.” - Groucho Marx
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09-28-2020, 02:33 PM | #12 |
Drives: 2011 SS-RS Join Date: May 2011
Location: FLORIDA
Posts: 11,402
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I also have been using Summit for many years and have NO issues with anything I ordered, great service, well packaged and fast shipping on everything. And if I had an issued on something, they were really good on helping me get it resolved, returns? Never a problem and I always got my money back in a timely manner. So yea they are my go to folks. I have heard too many complaints on Jegs plus they were always more expensive, why change. And as mentioned above the suppliers are having sourcing problems and logistics problems getting stuff manufactured due to the COVID-19 issue we have still going on out there. Remember, a LOT of places were shut down for quite some time and most of them are slowly getting back to some normalcy, but slowly.. Cheers.
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TSP STAGE 3 CAM,231/246 @112 LSA 614/641 LIFT, CIRCLE D 5C-4200-4500 CONVERTER,LOD INTAKE.CORSA EXHAUST. DSS 1 PC DS. PEGASUS SOLID CRADLE MOUNTS. 486RWHP/475RWTQ.LOTS MORE.
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09-28-2020, 02:41 PM | #13 |
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Thanks guys. Unfortunately not everyone has had such a great experience with Summit. I guess I’m just the unlucky one.
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09-28-2020, 02:47 PM | #14 | |
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