Reviews, good OR bad dealership experiences

Tr6 · 02-10-2016, 08:08 PM

I saw this over at ordering sub forum and figured we should make one for TX (Per Glen's suggestions there).
------------------------------
Format:

Dealership + sales person (if applicable) Name / Address (of the dealership):
Experience (good or bad)
Comment, whether brief or long. Just keep it as civil as possible:P
------------------------------

Dealership: Huffines Chevrolet 1400 South Stemmons Freeway, Lewisville, TX 75067

Michael Carriveau the fleet manager as my sales guy.

Experience: I am very speechless in a very very good way. Since they were a HUGE part of the surprise delivery of my vehicle. I have multiple friends who bought and service their vehicles from them which is why I went there + had allocation. Fantastic sales and service dept. I even by my 2nd car, the malibu a month after my camaro from them even though I live in Wichita.

jimmypop13 · 02-11-2016, 03:03 AM

Henna Chevrolet in Austin, TX. John Smith was great. I was in and out of the dealership with my new car in just a couple hours. He also got my XM subscription fixed quickly.

Dreng · 02-16-2016, 07:16 PM

Dealership + sales person (if applicable) Name / Address (of the dealership):
Stonebriar Chevrolet 9950 TX-121, Frisco, TX 75035 (214) 446-7880
Jack Drulard
Experience (good or bad): Great
Comment, whether brief or long. Just keep it as civil as possible:P
This Camaro is our 5th car from Jack in 3 years now. Each car has been no haggle I tell him what I want and what I want to pay and its a simple yes or no answer. We get calls every so often to check up and see how things are going. We have even received hand written holiday and birthday cards. The offer free wash like most dealers and will only hand wash our Camaro. Jack is pure car guy and knows more about the cars then anyone car sales man I have ever met.

mgalisa · 04-25-2016, 10:48 PM

Dealership: Young Chevrolet, 9301 East R L Thornton Freeway, Dallas, TX 75228
Salesperson: Barbara Choate (+ Dennis Steele and Bill Martin, sales managers)
Experience: Awful
Comment: Treats customers like garbage. See full details here.

hc0184 · 05-23-2016, 08:30 PM

Dealership: Ray Huffines Chevrolet Plano, 1001 Coit Rd Plano, TX 75075
Salesperson: Mark Ferguson
Experience: Great
Comment: Great experience here, Mark was very honest and upfront about pricing. He proactively sent me email updates several times each week. When I took delivery he even added a red tag discount ($1500 off) without prompting!

chrisx66 · 05-29-2016, 10:12 PM

Dealership: Capitol Chevrolet Austin TX
Salesperson: Heather Simpson
Experience: Excellent
Comments: Great service and no haggle pricing, Heather was very upfront and honest, answered all my questions and got me in the car I wanted at a great price.

Blu Beast · 06-01-2016, 01:42 PM

Dealership: Mac Haik
Salesperson:Jason Chan
Experience: Excellent
Comments: Jason is the internet/fleet guy...did most everything by email in 2 days, got the deal, trade and finance % that I wanted and he was excellent from start to finish....do NOT hesitate to go with him!.

jeverton · 06-02-2016, 08:17 AM

Quote:

Originally Posted by chrisx66

Dealership: Capitol Chevrolet Austin TX
Salesperson: Heather Simpson
Experience: Excellent
Comments: Great service and no haggle pricing, Heather was very upfront and honest, answered all my questions and got me in the car I wanted at a great price.

I've also had great experiences at Capitol Chevrolet in ATX! The internet sales manager - Phillip Ahearn (512.921.1934) is excellent and the prices are better than the other dealers in the area.

Blue's SS · 06-10-2016, 06:42 AM

Dealership: Norman Frede Chevrolet
Salesperson: Brian Sills and J.B. (don't know his last name, he did the actual ordering)
Experience: Outstanding. If I had any questions they went out of their way to find the answers.
Comments: My family has used Frede Chevrolet for over 30 years and, other than a couple of service hiccups, we have been very pleased with Frede.

Jamesgn · 07-19-2016, 03:23 PM

Dealership: Don Hewlett Chevrolet
Salesman: Lee Dickie
Experience: GREAT and good deal.

Lee really knows the Camaro, he doesn't give you BS and since he ordered the car and we got it in 6 weeks, without any problems, YEA!

kwav8r · 04-10-2017, 11:21 AM

Classic Chevrolet in Grapevine
Salesman: Doug Swinney
Experience: Bad

Classic is a "volume dealer", as such don't expect them to take much time with you if you're ordering a car. They sell a LOT of cars and they will sell you a car at a good price but they aren't going to take time out to update you.

I ordered an automatic ZL1 in December '16. GM didn't start producing the automatics (A10) until February '17. I called in early February and was told that they would know something by February 9th. Waited a week for info, nothing. Called, was told my order didn't get an allocation (originally told I was #6 in line for an A10) but no update on where I was on the list. Waited until second week of March, again no call. Was told my order was in the system and he'd call me back later in the week. No call. Waited a week and half and texted. Wrong car was ordered (standard trans) but I was still in line, no indication of how deep in line or how many allocations they were getting. Waited two more weeks, no call. Got fed up and called Sales Manager, left a message. Ordering Manager called me back and said that she didn't have any updated information but I was in system for an A10. another week goes by, still no call. Finally get an email to let me know the last round of 2017 allocations came out and they didn't get one for an A10 - that was last week (April 6th). Had to ask and was told that yes, I was the last one left standing for an A10 when the music stopped.
Classic won't call you and won't give you any information unless you specifically ask for it. Felt like I was just another guy looking for 'c car'. I'm not, I'm a car guy who knows what he wants and if I'm paying $65K I'd like to get a salesman who actually is going to keep me informed (i.e. your #6 on list, now you're #5, #4, etc.).
Bottom line, Classic has had my deposit for six months. I'm not going to get a '17 ZL1 BUT, they want to sell me an '18......

Ravin2LT · 04-11-2017, 07:26 PM

If you choose to order a Camaro locally in DFW I highly recommend Brent Williams at Classic Chevrolet in Grapevine. I actually got his name off the Camaro6 board late last year as he has ordered Camaro's for other members. He understands the ordering process and is very knowledgeable and stays on top of your order. What's best is his wife orders the vehicles for Classic. He kept me in the loop and even activated my OnStar after the vehicle was built so I could track it as it made it's way from plant.

When the vehicle arrived he made sure I got all the appropriate discounts. It could not have been better

02-10-2016, 08:08 PM	#1
Tr6 The Dogfather Drives: #1 off the line for a customer. '16 Join Date: Oct 2015 Location: Andover, KS Posts: 2,621	Reviews, good OR bad dealership experiences I saw this over at ordering sub forum and figured we should make one for TX (Per Glen's suggestions there). ------------------------------ Format: Dealership + sales person (if applicable) Name / Address (of the dealership): Experience (good or bad) Comment, whether brief or long. Just keep it as civil as possible:P ------------------------------ Dealership: Huffines Chevrolet 1400 South Stemmons Freeway, Lewisville, TX 75067 Michael Carriveau the fleet manager as my sales guy. Experience: I am very speechless in a very very good way. Since they were a HUGE part of the surprise delivery of my vehicle. I have multiple friends who bought and service their vehicles from them which is why I went there + had allocation. Fantastic sales and service dept. I even by my 2nd car, the malibu a month after my camaro from them even though I live in Wichita. __________________ 2SS, Garnet Red with Adrenalin red, NPP, MRC M6 coupe #33 off the line #1 order for Customer. Build thread HERE! Story of my delivery HERE!

02-11-2016, 03:03 AM	#2
jimmypop13 Drives: 2016 camaro ss Join Date: Oct 2010 Location: Spring, TX Posts: 1,127	Henna Chevrolet in Austin, TX. John Smith was great. I was in and out of the dealership with my new car in just a couple hours. He also got my XM subscription fixed quickly. __________________ 2016 camaro 2SS hyper blue/Kalahari, A8, MRC, NPP, sunroof, SW headers through axleback, Circle D 3600rpm TC, Pray ported IM/TB, E85 Sold: 2002 Z28, NBM, M6, 460rwhp, 2009 HHR SS RIP : 2002 WS6 Black, A4, 355rwhp

02-16-2016, 07:16 PM	#3
Dreng Drives: 13 Camaro Join Date: Aug 2015 Location: Dallas Posts: 563	Dealership + sales person (if applicable) Name / Address (of the dealership): Stonebriar Chevrolet 9950 TX-121, Frisco, TX 75035 (214) 446-7880 Jack Drulard Experience (good or bad): Great Comment, whether brief or long. Just keep it as civil as possible:P This Camaro is our 5th car from Jack in 3 years now. Each car has been no haggle I tell him what I want and what I want to pay and its a simple yes or no answer. We get calls every so often to check up and see how things are going. We have even received hand written holiday and birthday cards. The offer free wash like most dealers and will only hand wash our Camaro. Jack is pure car guy and knows more about the cars then anyone car sales man I have ever met. __________________ 8/12/15 -- Ordered 9/14/15 -- 3000 10/1/15 -- 3100 10/3/15 -- 3300 10/5/15 -- 3400 10/15/15 -- 3800 vin 116990 10/31/15 -- 4B00 11/3/15 --4200/4B00/4300 11/24/15 -- 4B00/4200/4300 12/24/15 -- 5000 Delivered to dealer 12/28/15 -- 6000

06-10-2016, 06:42 AM	#9
Blue's SS Drives: 2017 Camaro 1SS, for go, not show. Join Date: Aug 2014 Location: Pearland, Texas, United States Posts: 426	Dealership: Norman Frede Chevrolet Salesperson: Brian Sills and J.B. (don't know his last name, he did the actual ordering) Experience: Outstanding. If I had any questions they went out of their way to find the answers. Comments: My family has used Frede Chevrolet for over 30 years and, other than a couple of service hiccups, we have been very pleased with Frede. __________________ Camaro/Firebird fan since 1977! Previous rides: 1965 Pontiac GTO, 1977 Trans Am Special Ed. "Bandit", 1996 Camaro 3.8, 2002 Camaro Z28, 2014 Camaro 2SS/RS M6 Spring Special Edition Current ride: "SOUTHERNCROSS" - 2017 Camaro 1SS Silver Ice Metallic/Jet Black w/BO4 56V RZ9 NPP SFE SH1 VW9 W2D "And no BS! It's (the 1SS) everything you need and nothing you don't." -Craig Cole on the 1SS vs 2SS "Reach above your dreams of pleasure, giving life to those who died. Look beyond your own horizons, sail the ship of signs." -RJD 'The Sign of the Southern Cross'

07-19-2016, 03:23 PM	#10
Jamesgn Drives: 2017 Camaro Join Date: May 2016 Location: Georgetown, TX Posts: 33	2017 2SS Dealership: Don Hewlett Chevrolet Salesman: Lee Dickie Experience: GREAT and good deal. Lee really knows the Camaro, he doesn't give you BS and since he ordered the car and we got it in 6 weeks, without any problems, YEA!

04-25-2016, 10:48 PM	#4
mgalisa Drives: 2016 2LT/RS Vert, Summit White Join Date: Apr 2016 Location: San Antonio, TX Posts: 17	Dealership: Young Chevrolet, 9301 East R L Thornton Freeway, Dallas, TX 75228 Salesperson: Barbara Choate (+ Dennis Steele and Bill Martin, sales managers) Experience: Awful Comment: Treats customers like garbage. See full details here.

05-23-2016, 08:30 PM	#5
hc0184 Drives: 2016 Camaro SS Join Date: Jan 2016 Location: Carrollton, TX Posts: 149	Dealership: Ray Huffines Chevrolet Plano, 1001 Coit Rd Plano, TX 75075 Salesperson: Mark Ferguson Experience: Great Comment: Great experience here, Mark was very honest and upfront about pricing. He proactively sent me email updates several times each week. When I took delivery he even added a red tag discount ($1500 off) without prompting! __________________ #LoneStarCamaro 1SS, Nightfall Gray, Metallic Black Center Stripe, Manual Transmission, NPP, Black Bowties, Gray Split Spoke Wheels TFBB66 1100 1/27/16---2000 3/5/16---3000 3/10/16 TPW 4/11---3100 3/29/16---3300 3/31/16---3400 4/5/16---3800 4/12/16 VIN---4200 4/13/16---4300 4/14/16---4200 4/18/16---4300 4/19/16---4300 5/8/16---4B00 5/11/16---4200 5/12/16 On a train to DFW---5000 5/18/16---6000 5/19/16 2007 Jeep Wrangler X

05-29-2016, 10:12 PM	#6
chrisx66 Drives: 66 Chevelle 8:02 @174 Join Date: Jan 2010 Location: Texas Posts: 195	Dealership: Capitol Chevrolet Austin TX Salesperson: Heather Simpson Experience: Excellent Comments: Great service and no haggle pricing, Heather was very upfront and honest, answered all my questions and got me in the car I wanted at a great price.

06-01-2016, 01:42 PM	#7
Blu Beast Third Chrome Wheel Drives: 2024 RBM 2SS, Mag, NPP, Sunroof Join Date: May 2009 Location: NW Houston Posts: 62	Dealership: Mac Haik Salesperson:Jason Chan Experience: Excellent Comments: Jason is the internet/fleet guy...did most everything by email in 2 days, got the deal, trade and finance % that I wanted and he was excellent from start to finish....do NOT hesitate to go with him!.

04-10-2017, 11:21 AM	#11
kwav8r Flyin NOE Drives: 2018 ZL1 (A10) Join Date: Apr 2017 Location: TX Posts: 949	Classic Chevrolet in Grapevine Salesman: Doug Swinney Experience: Bad Classic is a "volume dealer", as such don't expect them to take much time with you if you're ordering a car. They sell a LOT of cars and they will sell you a car at a good price but they aren't going to take time out to update you. I ordered an automatic ZL1 in December '16. GM didn't start producing the automatics (A10) until February '17. I called in early February and was told that they would know something by February 9th. Waited a week for info, nothing. Called, was told my order didn't get an allocation (originally told I was #6 in line for an A10) but no update on where I was on the list. Waited until second week of March, again no call. Was told my order was in the system and he'd call me back later in the week. No call. Waited a week and half and texted. Wrong car was ordered (standard trans) but I was still in line, no indication of how deep in line or how many allocations they were getting. Waited two more weeks, no call. Got fed up and called Sales Manager, left a message. Ordering Manager called me back and said that she didn't have any updated information but I was in system for an A10. another week goes by, still no call. Finally get an email to let me know the last round of 2017 allocations came out and they didn't get one for an A10 - that was last week (April 6th). Had to ask and was told that yes, I was the last one left standing for an A10 when the music stopped. Classic won't call you and won't give you any information unless you specifically ask for it. Felt like I was just another guy looking for 'c car'. I'm not, I'm a car guy who knows what he wants and if I'm paying $65K I'd like to get a salesman who actually is going to keep me informed (i.e. your #6 on list, now you're #5, #4, etc.). Bottom line, Classic has had my deposit for six months. I'm not going to get a '17 ZL1 BUT, they want to sell me an '18......

04-11-2017, 07:26 PM	#12
Ravin2LT Drives: 2014 Subaru Forester XT Join Date: Dec 2016 Location: Dallas, Texas Posts: 38	Classic Chevrolet, Grapevine - Brent Williams If you choose to order a Camaro locally in DFW I highly recommend Brent Williams at Classic Chevrolet in Grapevine. I actually got his name off the Camaro6 board late last year as he has ordered Camaro's for other members. He understands the ordering process and is very knowledgeable and stays on top of your order. What's best is his wife orders the vehicles for Classic. He kept me in the loop and even activated my OnStar after the vehicle was built so I could track it as it made it's way from plant. When the vehicle arrived he made sure I got all the appropriate discounts. It could not have been better __________________ 2017 2LT Garnet Red Tintcoat - Vert - Black Wheels - Order VBBST9 1100 - 12/26/16 \| Order Placed at Dealer 1100 - 01/22/17 \| Constraints no G7E 2000 - 02/01/17 \| Order Accepted 3100 - 03/08/17 \| TPW 3/27 3300 - 03/10/17 \| TPW 3/27 3400 - 03/14/17 \| TPW 3/27 4B00 - 03/28/17 \| Built and Bayed 4200 - 04/03/17 \| Vehicle Shipped 5000 - 04/07/17 \| Delivered To Dealer 6000 - 04/08/17 \| Delivered To Customer

User Name		Remember Me?
Password