Stainless Works - 6 Weeks And Counting

jcastag · 01-19-2019, 04:37 PM

I am honestly so frustrated with Stainless Works and the amount to time they are taking to fabricate and ship my exhaust.

I ordered my complete cat back system on December 4th and it has still not shipped. I have been given 3 ship dates and 2 of them have been cancelled with the typical "busy with orders", "holiday delays" and "takes long as they are built to order".

To me, waiting this long is totally unacceptable especially since I also paid upfront in full.

Never again will order from them.

enzia35 · 01-19-2019, 06:45 PM

Take it to the vendor/seller section.

Sucks, order it from their website?

jcastag · 01-19-2019, 07:06 PM

Quote:

Originally Posted by enzia35

Take it to the vendor/seller section.

Sucks, order it from their website?

Ordered from Wheelwell but apparently when it comes to SW they do direct fulfillment. I am sure it's the same with many vendors and manufacturers as well.

OneSlowV · 01-19-2019, 07:07 PM

Borla catback was really nice for me got it I’m two days . Over a month though is sad

jcastag · 01-19-2019, 07:09 PM

Quote:

Originally Posted by OneSlowV

Borla catback was really nice for me got it I’m two days . Over a month though is sad

Guess you get what you pay for. I am honestly sick of being jerked around by either Wheelwell, Stainless Works or both.

Totally unprofessional.

I am at the point where I am not sure I even want it anymore but I can tell you for sure I will never deal with either company again.

jcastag · 01-19-2019, 07:11 PM

What's funny is I previously bought an MBRP for a different car... Had it in 2 days as well.

And they are supposed to be considered a lower end brand... Pathetic.

Goldfish · 01-19-2019, 08:03 PM

They definitely shouldn't be promising dates they can't hit, but 6 weeks for a build-to-order catback doesn't actually sound that bad to me.

warren3537 · 01-19-2019, 08:09 PM

This reminds me of an issue I had last year with a vender who supposedly ordered my part through BMR, but when I contacted BMR they never got the order, if they had gotten the order they would have sent it out, so I kept getting the run around until I got my parts after sending numerous emails just the bug the crap out of them.

jcastag · 01-19-2019, 09:24 PM

Here is the problem.. They never said anything about it being a build to order system until after they had full payment. Then they told me it would take no more than 2 weeks. Then the backed up excuses after 2 weeks passed. Then the holiday excuses. Then the holiday excuses again.

Enough is enough... If that's the case don't bill me until it's ready to ship.

Shady Shady business practices

oldman · 01-19-2019, 09:41 PM

took like 2.5 months for the LPE fuel pump, 1.5 months for the Kooks header, 1.5 months for the CA front cat deletes. Lucky I have long lead times and just drive as is..

Chris C 1SS 1LE · 01-20-2019, 07:14 AM

My ATAK took a bit. Ordered through Wheelwell too. Talked to Borla and it was on their end. Holiday and end of year stuff are real. I'm pleased with pricing and service from Wheelwell.

Time? Like 7 weeks from order. Borla also had to wait on tips--fairly common.

My 60606 was in stock and arrived week from order--wheelwell also.

JonD · 01-20-2019, 08:16 AM

The issue seems to be that they are telling people it’s being shipped then just not delivering. Good business is to tell people a valid ship date but I guess that’s just not happening with this company and the customer service.

Another reason I paid the premium for ARH

avalonandl · 01-20-2019, 08:35 AM

Request refund from credit card company.

gmw0181 · 01-20-2019, 08:58 AM

Quote:

Originally Posted by jcastag

I am honestly so frustrated with Stainless Works and the amount to time they are taking to fabricate and ship my exhaust.

I ordered my complete cat back system on December 4th and it has still not shipped. I have been given 3 ship dates and 2 of them have been cancelled with the typical "busy with orders", "holiday delays" and "takes long as they are built to order".

To me, waiting this long is totally unacceptable especially since I also paid upfront in full.

Never again will order from them.

Be patient its worth the wait. I have Stainless Works headers and full NPP exhaust. It sounds great.
Try to call Stainless Works they are very friendly. I had mine installed right at the manufacturing plant in Cleveland.
Here is a link to my youtube account with video of startup. Or search gmw0181 on youtube to see my page.

www.youtube.com/watch?v=_chrsJDCRxQ

www.youtube.com/watch?v=5V2k6Elo_nM

01-19-2019, 04:37 PM	#1
jcastag Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017 Location: Bluffton, SC Posts: 303	Stainless Works - 6 Weeks And Counting I am honestly so frustrated with Stainless Works and the amount to time they are taking to fabricate and ship my exhaust. I ordered my complete cat back system on December 4th and it has still not shipped. I have been given 3 ship dates and 2 of them have been cancelled with the typical "busy with orders", "holiday delays" and "takes long as they are built to order". To me, waiting this long is totally unacceptable especially since I also paid upfront in full. Never again will order from them.

01-19-2019, 06:45 PM	#2
enzia35 Drives: '16 Garnet Red 1SS Join Date: Mar 2014 Location: College Station, TX Posts: 3,450	Take it to the vendor/seller section. Sucks, order it from their website? __________________ '16 Camaro 1SS '18 Miata GT Gone: '01 Camaro, '14 Camaro, '90 Miata

01-19-2019, 07:07 PM	#4
OneSlowV Drives: 2018 camaro ss Join Date: Aug 2013 Location: United States Posts: 578	Borla catback was really nice for me got it I’m two days . Over a month though is sad __________________ 2019 charger scatpack FBO 11.16@122 2020 CAMARO LT1 6spd 11.02@ 135 dragy approved

01-19-2019, 09:41 PM	#10
oldman Drives: SS 6 speed of course Join Date: Jan 2016 Location: Hilo, HI Posts: 4,316	took like 2.5 months for the LPE fuel pump, 1.5 months for the Kooks header, 1.5 months for the CA front cat deletes. Lucky I have long lead times and just drive as is.. __________________ Forged short block, large duration sub .600 lift Cam Motion cam, 7200 RPM fuel cut, Pray Ported Heads, 3.85 pulley D1X, stage II intercooler, DSX secondary low side, DSX E85 sensor, Lingenfelter big bore 2.0 pump, ported front cats, 60608 Borla, LT4 injectors, ZL1 1LE driveshaft and Katech ported TB, ported MSD intake, BTR valvetrain, ARP studs, ProFlow valves, PS4 tires.

01-20-2019, 07:14 AM	#11
Chris C 1SS 1LE Drives: 2017 1LE Join Date: Nov 2017 Location: Brooks, GA Posts: 697	My ATAK took a bit. Ordered through Wheelwell too. Talked to Borla and it was on their end. Holiday and end of year stuff are real. I'm pleased with pricing and service from Wheelwell. Time? Like 7 weeks from order. Borla also had to wait on tips--fairly common. My 60606 was in stock and arrived week from order--wheelwell also. __________________ '17 Bright Yellow 1LE. PDR, STB, !CAGS Borla 60606, 11925. Tony Mamo ported TB, ROTOFAB, !Sound Tube Last edited by Chris C 1SS 1LE; 01-20-2019 at 07:15 AM. Reason: Editor

01-19-2019, 07:11 PM	#6
jcastag Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017 Location: Bluffton, SC Posts: 303	What's funny is I previously bought an MBRP for a different car... Had it in 2 days as well. And they are supposed to be considered a lower end brand... Pathetic.

01-19-2019, 08:03 PM	#7
Goldfish Drives: 18 2SS 1LE Join Date: Jul 2018 Location: OK Posts: 112	They definitely shouldn't be promising dates they can't hit, but 6 weeks for a build-to-order catback doesn't actually sound that bad to me.

01-19-2019, 08:09 PM	#8
warren3537 Drives: 2019 Red Hot ZL1 1LE: 2012 RAM 2500 Join Date: Mar 2012 Location: DeRidder, LA Posts: 711	This reminds me of an issue I had last year with a vender who supposedly ordered my part through BMR, but when I contacted BMR they never got the order, if they had gotten the order they would have sent it out, so I kept getting the run around until I got my parts after sending numerous emails just the bug the crap out of them.

01-19-2019, 09:24 PM	#9
jcastag Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017 Location: Bluffton, SC Posts: 303	Here is the problem.. They never said anything about it being a build to order system until after they had full payment. Then they told me it would take no more than 2 weeks. Then the backed up excuses after 2 weeks passed. Then the holiday excuses. Then the holiday excuses again. Enough is enough... If that's the case don't bill me until it's ready to ship. Shady Shady business practices

01-20-2019, 08:16 AM	#12
JonD Drives: 2018 SS 1LE Join Date: May 2018 Location: Arizona Posts: 292	The issue seems to be that they are telling people it’s being shipped then just not delivering. Good business is to tell people a valid ship date but I guess that’s just not happening with this company and the customer service. Another reason I paid the premium for ARH __________________ 🌽 Sauced, 2018 SS 1LE - 123mph @ 5,000 DA ARH 2”x3” FULL System, Pray Ported MSD Intake Manifold, Pray Ported GM 95mm TB, RotoFab CAI, DsX e85 Kit, MightyMouse Catch Can, NicD Tune https://instagram.com/corn_sauced?ut...d=o0ako89uurwl

01-20-2019, 08:35 AM	#13
avalonandl Drives: 2019 ZL-1 Join Date: Feb 2009 Location: Troy, MI & Naples, FL Posts: 2,019	Request refund from credit card company. __________________ 2019 ZL-1 Acquired 4/23/21 at 6300 miles. Riverside Blue, A10, PDR. Traded in 2017 2SS with 6M and 32k miles. Continental Extreme Contact Sports. Now has 10,000 miles... 2012 Yukon XL Denali w/ 6.2 AWD

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