Incredibly Frustrated with 2016 2SS

Moldraxian · 07-09-2018, 08:03 PM

I bought a 2016 2SS A8 with 27 miles on it. I love the car to death, get all the fluids changed, don't do burnouts, don't race with it, a few pulls here and there.
Last year I had issues with multiple dealerships when it came to servicing the car.

The first oil change I got, the dealership drained all the oil, replaced with 3 quarts of oil and left the plug out. Luckily, the engine did not seize and survived the event. The same dealership attempted to void my warranty because they claimed I "modified" the bolt on the trunk hydraulic system.

About 2 months later I got rear differential groan. I go to a different dealership, who claimed the sound was normal and that I should not worry. Immediately, I went to Valvoline, and had them replaced the rear differential fluid. The fluid was black and full of metal. I brought the car back to the dealership as the groan was happening even after the suggested fix from this forum (Helped for about a week). The dealership takes my car for two weeks, then calls me saying they couldn't replicate the issue. I take one of the tech's on a test drive, as I am backing out of the parking space, you can clearly hear the rear differential groaning. The tech finally admits there is a significant groaning coming from the rear.

The dealership flushed the fluid 3 times as suggested by the bulletin but the rear diff was damaged and a full replacement was ordered. I winterized my car a week after the new differential was put in.

Edit: Of the 21 months I have owned this car, 10 of those months, it has been in winter storage. Another 5-6 months, it has been in the shop for repair. Leaving 6-7 months of actual drive time where most of that time was experiencing groaning or rubble strip shuddering.

After taking the car out of winter storage, about 500 miles later, the rear differential starts to groan again. At the same time, when the car goes to shift, it gets stuck in between gears and felt like driving over a rumble strip.

I bring the car with the paperwork from the last fix and tell them that both the rear differential and the Torque Converter seem to be not working properly. The dealership tells me they did not experience any issues with the TC and the Rear differential. After about 2 weeks, my car would not get out of the rumble strip shaking, the issue no longer only occurred when switching between gears. The dealership experienced the shaking, replaced the fluid in the torque converter and claimed that they had fixed my rear differential.

Not 6 days later, I get the rear differential groan AGAIN. I love this car but I am getting extremely irritated at the horrendous customer service I get at these dealerships. I love my Camaro as everything about it is perfect with the exception that it wasn't a ZL1. I do not know what to do other than part ways with this car. I have not been able to drive this car, without it shaking or groaning since July of last year.

If anyone has ideas on what to do, please help.

Jsreo · 07-09-2018, 08:15 PM

Is there a lemon law in your state?

Fred 6528 · 07-09-2018, 08:24 PM

Sorry can’t help you, my patience with cars that don’t work is very low. My philosophy has always been if it can’t do what I need then I’ll get one that can. There are several forum posts about these issues, I would eat my losses and cut that baby loose. Your satisfaction appears to already be negative and it’s only going to get worse. Go find you a car that makes you smile when you drive it and not one that is a garage queen in a repair shop

1hprush · 07-09-2018, 08:49 PM

Quote:

Originally Posted by Fred 6528

Sorry can’t help you, my patience with cars that don’t work is very low. My philosophy has always been if it can’t do what I need then I’ll get one that can. There are several forum posts about these issues, I would eat my losses and cut that baby loose. Your satisfaction appears to already be negative and it’s only going to get worse. Go find you a car that makes you smile when you drive it and not one that is a garage queen in a repair shop

Time to just make that ZL1 decision!

CRF8 · 07-09-2018, 09:04 PM

Lemon law....

2017 Camaro 2SS

Zack46 · 07-09-2018, 10:09 PM

Quote:

Originally Posted by 1hprush

Time to just make that ZL1 decision!

Need4Camaro · 07-09-2018, 10:22 PM

sounds like half of the problems were incompetent dealers... of which it wont matter what Camaro or Corvette you buy, you're ganna have this issue... maybe its time to move on...

protovack · 07-09-2018, 11:05 PM

two words: lemon law

brAnd7onX · 07-10-2018, 01:08 AM

Note to self... never buy first year of new models.

crosive · 07-10-2018, 06:16 AM

So, I typed a lot of stuff and chrome crashed, so I'll bullet point it this time.

Make sure the dealership is going by the bulletins on your "repairs". I.E. make sure they use the pico scope to confirm a ~20hz rumble for your torque converter issue.

Make sure they flush and fill your dif, do 5 figure 8s, then reflush and fill to fix your dif groan (this may need to be repeated up to 3 times however).

If you've had enough and believe the dealership(s) aren't treating you properly, get gm involved, it's really simple. Go here https://www.gm.com/lemon-law.html

I got them involved with my torque converter issue. they weren't needed just yet, but I got them involved because they were 1 fix away from hitting lemon law in my state, and I just wanted my car working properly.

01pewterz28 · 07-10-2018, 06:26 AM

At this point I would get GM involved.

dmcmahan60 · 07-10-2018, 06:43 AM

Bypass the Service Manager and go straight to the General Manager of the dealership. Open a case with GM to voice your concerns and start from there. If GM and the Manager can not take care of the problem try a different Dealership. Good luck and let us know how it turns out.

jdasnt3 · 07-10-2018, 07:47 AM

Quote:

Originally Posted by Need4Camaro

sounds like half of the problems were incompetent dealers... of which it wont matter what Camaro or Corvette you buy, you're ganna have this issue... maybe its time to move on...

This... I would have had a tough time continuing to let a dealer that only put 3 quarts of oil in and left the drain plug out on a simple oil change.

jdasnt3 · 07-10-2018, 08:24 AM

Quote:

Originally Posted by brAnd7onX

Note to self... never buy first year of new models.

Not a problem in my book. We bought the redesigned 16 Malibu too, and both of our cars have been pretty awesome. Our dealer took care of any issues quickly and resolved them. I think it comes down to finding a quality dealership with a great maintenance crew.

As a an example, we had a 15 1SS LS3 have the throttle stick open at the track and ended up bending all 8 exhaust valves and 2 intake. Our dealer had the talent to rebuild the engine under warranty. I'd trust them with any repairs, but there were dealers in the past that I wouldn't have.

07-09-2018, 08:03 PM	#1
Moldraxian Drives: 2016 Camaro SS Join Date: Oct 2017 Location: New Hampshire Posts: 2	Incredibly Frustrated with 2016 2SS I bought a 2016 2SS A8 with 27 miles on it. I love the car to death, get all the fluids changed, don't do burnouts, don't race with it, a few pulls here and there. Last year I had issues with multiple dealerships when it came to servicing the car. The first oil change I got, the dealership drained all the oil, replaced with 3 quarts of oil and left the plug out. Luckily, the engine did not seize and survived the event. The same dealership attempted to void my warranty because they claimed I "modified" the bolt on the trunk hydraulic system. About 2 months later I got rear differential groan. I go to a different dealership, who claimed the sound was normal and that I should not worry. Immediately, I went to Valvoline, and had them replaced the rear differential fluid. The fluid was black and full of metal. I brought the car back to the dealership as the groan was happening even after the suggested fix from this forum (Helped for about a week). The dealership takes my car for two weeks, then calls me saying they couldn't replicate the issue. I take one of the tech's on a test drive, as I am backing out of the parking space, you can clearly hear the rear differential groaning. The tech finally admits there is a significant groaning coming from the rear. The dealership flushed the fluid 3 times as suggested by the bulletin but the rear diff was damaged and a full replacement was ordered. I winterized my car a week after the new differential was put in. Edit: Of the 21 months I have owned this car, 10 of those months, it has been in winter storage. Another 5-6 months, it has been in the shop for repair. Leaving 6-7 months of actual drive time where most of that time was experiencing groaning or rubble strip shuddering. After taking the car out of winter storage, about 500 miles later, the rear differential starts to groan again. At the same time, when the car goes to shift, it gets stuck in between gears and felt like driving over a rumble strip. I bring the car with the paperwork from the last fix and tell them that both the rear differential and the Torque Converter seem to be not working properly. The dealership tells me they did not experience any issues with the TC and the Rear differential. After about 2 weeks, my car would not get out of the rumble strip shaking, the issue no longer only occurred when switching between gears. The dealership experienced the shaking, replaced the fluid in the torque converter and claimed that they had fixed my rear differential. Not 6 days later, I get the rear differential groan AGAIN. I love this car but I am getting extremely irritated at the horrendous customer service I get at these dealerships. I love my Camaro as everything about it is perfect with the exception that it wasn't a ZL1. I do not know what to do other than part ways with this car. I have not been able to drive this car, without it shaking or groaning since July of last year. If anyone has ideas on what to do, please help.

07-09-2018, 09:04 PM	#5
CRF8 Scenic City Camaro Drives: 2022 Camaro ZL-1 /1974 Firebird 400 Join Date: Jan 2014 Location: Chattanooga TN Posts: 578 View My Garage	Lemon law.... 2017 Camaro 2SS __________________ 2022 Camaro ZL-1, grey 1974 Firebird Formula 400, white https://www.facebook.com/groups/Camaro/ https://www.facebook.com/CRFinTN/?modal=admin_todo_tour

07-10-2018, 01:08 AM	#9
brAnd7onX Drives: 2012 1SS IOM Join Date: Oct 2009 Location: Hutto, TX Posts: 1,642	Note to self... never buy first year of new models. __________________ 2012 Camaro SS IOM "TigreSS" Borla "S" Catback C.A.I. Intake VMax Ported TB JRE Tune

07-10-2018, 06:26 AM	#11
01pewterz28 #TeamBeckyD Drives: 2017 HBM 2SS Convertible A8 Join Date: Aug 2008 Location: Apopka, FL Posts: 10,496 View My Garage	At this point I would get GM involved. __________________ #TeamBeckyD FIFTY HBM 2SS VERT

07-09-2018, 08:15 PM	#2
Jsreo Drives: 2017 2SS Manual Join Date: Apr 2017 Location: Atlanta GA Posts: 373	Is there a lemon law in your state?

07-09-2018, 08:24 PM	#3
Fred 6528 Drives: 2011 ss Join Date: May 2013 Location: va Posts: 983	Sorry can’t help you, my patience with cars that don’t work is very low. My philosophy has always been if it can’t do what I need then I’ll get one that can. There are several forum posts about these issues, I would eat my losses and cut that baby loose. Your satisfaction appears to already be negative and it’s only going to get worse. Go find you a car that makes you smile when you drive it and not one that is a garage queen in a repair shop

07-09-2018, 10:22 PM	#7
Need4Camaro Drives: '17 Camaro 2SS & '99 Camaro Z28 Join Date: Feb 2014 Location: Austin, TX Posts: 1,836	sounds like half of the problems were incompetent dealers... of which it wont matter what Camaro or Corvette you buy, you're ganna have this issue... maybe its time to move on...

07-09-2018, 11:05 PM	#8
protovack Drives: 2019 2LT 2.0T M6 Riverside Blue Join Date: Jan 2018 Location: WA Posts: 847	two words: lemon law

07-10-2018, 06:16 AM	#10
crosive Drives: 18 zl1 Join Date: Aug 2017 Location: central alabama Posts: 935	So, I typed a lot of stuff and chrome crashed, so I'll bullet point it this time. Make sure the dealership is going by the bulletins on your "repairs". I.E. make sure they use the pico scope to confirm a ~20hz rumble for your torque converter issue. Make sure they flush and fill your dif, do 5 figure 8s, then reflush and fill to fix your dif groan (this may need to be repeated up to 3 times however). If you've had enough and believe the dealership(s) aren't treating you properly, get gm involved, it's really simple. Go here https://www.gm.com/lemon-law.html I got them involved with my torque converter issue. they weren't needed just yet, but I got them involved because they were 1 fix away from hitting lemon law in my state, and I just wanted my car working properly.

07-10-2018, 06:43 AM	#12
dmcmahan60 Drives: 2017 SS Join Date: Jan 2018 Location: Arab, AL Posts: 757 View My Garage	Bypass the Service Manager and go straight to the General Manager of the dealership. Open a case with GM to voice your concerns and start from there. If GM and the Manager can not take care of the problem try a different Dealership. Good luck and let us know how it turns out.

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