Why is it so hard to get tracking info here in Canada....

02blackss · 02-10-2021, 07:06 PM

Placed my order at the dealership a few weeks ago, finally got an Order# which could possibly mean nothing if they have no allocations.....The salesman said that they did. I just found out that Joe in the forums here can't track Canadian Orders... Is there a Canadian rep/dealer on here that provides the same service? I do not want to be hounding the dealer weekly and GM Canada only gives generic information when requested.

Any one have any ideas or information?

Best regards,

Jason

Noreplacement · 02-10-2021, 07:45 PM

If your dealer has allocation and it sounds like they do, your dealer can go on the GM order system called Workbench and track the various stages of the build including the expected production week.
The dealer I dealt with could and provided me in 2018 with tracking info when I asked.

02blackss · 02-10-2021, 07:59 PM

Quote:

Originally Posted by Noreplacement

If your dealer has allocation and it sounds like they do, your dealer can go on the GM order system called Workbench and track the various stages of the build including the expected production week.
The dealer I dealt with could and provided me in 2018 with tracking info when I asked.

Thanks for the promising words....I know the dealer can do it, I just hope they "have the time" it seems these days that you need to pester and nag them for everything.

I know when my LT1 arrives it will be worth it. Certainly the only one of its kind in my area anyways....

Dale Zee · 02-11-2021, 10:59 AM

factory tracking they told me 8 weeks, car wasnt updated until the last stage and had the car around the 10 week mark. dont look for updates just count down the weeks until roughly then! goodluck!

02blackss · 02-11-2021, 11:36 AM

Quote:

Originally Posted by Dale Zee

factory tracking they told me 8 weeks, car wasnt updated until the last stage and had the car around the 10 week mark. dont look for updates just count down the weeks until roughly then! goodluck!

Yeah I heard 8 weeks from the dealer myself which would put it near the middle of April. Fine with me, more time to save up a larger down payment. I dont want it too early because at least for now, this snow is not going anywhere.....lol Unfortunately I only have a 1 1/2 car garage where my 2002 SS sleeps. This LT1 will have to stay out in the driveway, it will be a mostly daily driver, plus I have a 2016 Cruze 6-Speed as my econo/winter car

Jason

02blackss · 02-11-2021, 08:13 PM

Well, some good news, I heard back within 24 Hours from GM Customer Care and they said "my order has been accepted by GM and is sequenced for production but no TPW yet" Check back in a few weeks for more information.

This means it is at least at status code 2000

Jason

arpad_m · 11-09-2021, 06:46 AM

Quote:

Originally Posted by 02blackss

Well, some good news, I heard back within 24 Hours from GM Customer Care and they said "my order has been accepted by GM and is sequenced for production but no TPW yet" Check back in a few weeks for more information.

This means it is at least at status code 2000

Jason

Sounds more like 3000 to me

221LE · 12-31-2021, 10:18 PM

Ordered mine oct 4 2021 was told by my sales man feb/march it should be ready. (I was expecting june) he emails me every 2 weeks with an update. Sofar its been sitting at 1100 for about a month.

Phil zl1 · 01-19-2022, 07:50 AM

I went to another dealer not the one who got me my car and asked him if he could track my order. He said i dont see it anywhere in the system. Two weeks later my selling dealer called me to say my car had arrived at the dealership. I m in Montreal

yiweno · 01-24-2022, 02:36 PM

You dealer can 100% see all the tracking info. My sales guy updated me on the progress every couple weeks or when there was a change in status.

dfxrte · 01-26-2022, 09:57 AM

got mine no problem. just stay on your dealer

Tachitup · 01-29-2022, 10:00 AM

Canadian dealers get a weekly update on all orders. Could it be somebody is too lazy to provide customer service.

02-10-2021, 07:06 PM	#1
02blackss Drives: 2023 ZL1 Convertible Join Date: Jan 2009 Location: GTA Posts: 181	Why is it so hard to get tracking info here in Canada.... Placed my order at the dealership a few weeks ago, finally got an Order# which could possibly mean nothing if they have no allocations.....The salesman said that they did. I just found out that Joe in the forums here can't track Canadian Orders... Is there a Canadian rep/dealer on here that provides the same service? I do not want to be hounding the dealer weekly and GM Canada only gives generic information when requested. Any one have any ideas or information? Best regards, Jason __________________ 2022 Equinox RS 2023 Trailblazer RS 2023 ZL1 Convertible

02-11-2021, 08:13 PM	#6
02blackss Drives: 2023 ZL1 Convertible Join Date: Jan 2009 Location: GTA Posts: 181	Well, some good news, I heard back within 24 Hours from GM Customer Care and they said "my order has been accepted by GM and is sequenced for production but no TPW yet" Check back in a few weeks for more information. This means it is at least at status code 2000 Jason __________________ 2022 Equinox RS 2023 Trailblazer RS 2023 ZL1 Convertible

01-26-2022, 09:57 AM	#11
dfxrte Drives: 22 ZL1 M6 Join Date: Oct 2018 Location: GTA Posts: 344	got mine no problem. just stay on your dealer __________________ Sold: '17 m6 2SS [arctic blue] Current: '22 m6 zl1 [vivid orange]

01-29-2022, 10:00 AM	#12
Tachitup Drives: 2020 ZL1 1LE M6; previous 2018 ZL1 Join Date: Jun 2017 Location: Southern Ontario, Canada Posts: 162	Canadian dealers get a weekly update on all orders. Could it be somebody is too lazy to provide customer service. __________________ "Don't let the sound of your own wheels drive you crazy!"

02-10-2021, 07:45 PM	#2
Noreplacement Drives: 2018 ZL1 Vert Join Date: Mar 2018 Location: Stratford Ont Posts: 178 View My Garage	If your dealer has allocation and it sounds like they do, your dealer can go on the GM order system called Workbench and track the various stages of the build including the expected production week. The dealer I dealt with could and provided me in 2018 with tracking info when I asked.

02-11-2021, 10:59 AM	#4
Dale Zee Drives: 2018 Camaro 1SS Nightfall Grey Join Date: Jun 2018 Location: Waterloo, ON Posts: 57	factory tracking they told me 8 weeks, car wasnt updated until the last stage and had the car around the 10 week mark. dont look for updates just count down the weeks until roughly then! goodluck!

12-31-2021, 10:18 PM	#8
221LE Drives: 1SS 1LE. Ordered 10/21 Join Date: Dec 2021 Location: Small town, Ontario,Canada Posts: 37	Ordered mine oct 4 2021 was told by my sales man feb/march it should be ready. (I was expecting june) he emails me every 2 weeks with an update. Sofar its been sitting at 1100 for about a month.

01-19-2022, 07:50 AM	#9
Phil zl1 Drives: 2022 zl1 Join Date: Apr 2021 Location: Montreal Posts: 76	I went to another dealer not the one who got me my car and asked him if he could track my order. He said i dont see it anywhere in the system. Two weeks later my selling dealer called me to say my car had arrived at the dealership. I m in Montreal

01-24-2022, 02:36 PM	#10
yiweno Drives: Camaro zl11le Join Date: Oct 2021 Location: Vancouver Posts: 32	You dealer can 100% see all the tracking info. My sales guy updated me on the progress every couple weeks or when there was a change in status.

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