Anyone else ghosted by their dealer after ordering a car?

KaMaRow · 03-15-2022, 05:24 PM

I have bought and paid for a 2022 zl1. as far as I know and what Chevy tells me is it is Sitting in a lot in Lansing. well its been siting their for 3 weeks now. The issue is the dealer who Chevy tells me should update me on stuff wont respond to anything i send them. They wont respond to texts or e-mails if I call they are always busy and will return my call and never do.

I dont bother them much maybe a text once every three days and a phone call one a week. but i simply can not get them to return any info to me or answer anything at all. I guess they figure deals done no need to put any more effort into it. and why is it no one can tell me why my car has been sitting "in a lot" for over three weeks now?

Xaxas · 03-15-2022, 05:34 PM

Quote:

Originally Posted by KaMaRow

I have bought and paid for a 2022 zl1. as far as I know and what Chevy tells me is it is Sitting in a lot in Lansing. well its been siting their for 3 weeks now. The issue is the dealer who Chevy tells me should update me on stuff wont respond to anything i send them. They wont respond to texts or e-mails if I call they are always busy and will return my call and never do.

I dont bother them much maybe a text once every three days and a phone call one a week. but i simply can not get them to return any info to me or answer anything at all. I guess they figure deals done no need to put any more effort into it. and why is it no one can tell me why my car has been sitting "in a lot" for over three weeks now?

Try tagging Chevy on Twitter with the name of the dealer, that'll light a fire up their ass.

jamala00 · 03-15-2022, 05:49 PM

Quote:

Originally Posted by KaMaRow

I have bought and paid for a 2022 zl1. as far as I know and what Chevy tells me is it is Sitting in a lot in Lansing. well its been siting their for 3 weeks now. The issue is the dealer who Chevy tells me should update me on stuff wont respond to anything i send them. They wont respond to texts or e-mails if I call they are always busy and will return my call and never do.

I dont bother them much maybe a text once every three days and a phone call one a week. but i simply can not get them to return any info to me or answer anything at all. I guess they figure deals done no need to put any more effort into it. and why is it no one can tell me why my car has been sitting "in a lot" for over three weeks now?

Can't you simply go down to the dealership and talk to them?

SS_Don · 03-15-2022, 06:02 PM

You fully paid for a car that wasn’t on the dealer lot?

Sent from my iPhone using Tapatalk

TXCSSU · 03-15-2022, 06:44 PM

Quote:

Originally Posted by jamala00

Can't you simply go down to the dealership and talk to them?

This is what I did, visited unannounced. I think my salesman was glad when I took delivery of my car so he could stop getting my pop-ins.

KaMaRow · 03-15-2022, 08:10 PM

Quote:

Originally Posted by jamala00

Can't you simply go down to the dealership and talk to them?

Dealers a 2 hour round trip not easy to go bug them.

armycop71 · 03-15-2022, 08:12 PM

Quote:

Originally Posted by SS_Don

You fully paid for a car that wasn’t on the dealer lot?

Sent from my iPhone using Tapatalk

They can sell the car as soon as the dealer gets the full invoice. I bought mine 2 days before it was shipped to the dealership.

KaMaRow · 03-15-2022, 08:14 PM

Quote:

Originally Posted by SS_Don

You fully paid for a car that wasn’t on the dealer lot?

Sent from my iPhone using Tapatalk

ordered it and yes did the paper work and got the financing. Because the car was suppose to be there in a week at the time. I was selling my car and wanted the tax savings and to transfer the tag so yes I did it all at one time with the car not on the lot. I want the car it was coming and i wouldn't have a chance at another cherry tint zl1 as the color is now discontinued not to mention the impossible act in even finding a zl1. My logic is I don't like it when it comes I flip it. The car will get here eventually im just aggravated by the dealer absolutely ignoring me. also the way the car market is now if you dont secure the car then someone else will get the thing.

sengli · 03-15-2022, 11:26 PM

If you have done the paperwork, and monies have been exchanged. I cant see how they could sell the car to anyone else. Thats a legal binding contract. I would just show up and see for myself, if I had a $70k car waiting for me.

jamala00 · 03-16-2022, 05:19 AM

Quote:

Originally Posted by KaMaRow

Dealers a 2 hour round trip not easy to go bug them.

2 hours... Big deal... Guess you don't want to know what's going on bad enough and why they are ignoring you.

BlaqWhole · 03-16-2022, 05:47 AM

Quote:

Originally Posted by SS_Don

You fully paid for a car that wasn’t on the dealer lot?

Sent from my iPhone using Tapatalk

It's not an uncommon practice. I dod the same thing with my ZL1 in 2017 and then a few months later did it again with my Hellcat.

Quote:

Originally Posted by jamala00

2 hours... Big deal... Guess you don't want to know what's going on bad enough and why they are ignoring you.

Or how about you offer some helpful information instead of being condescending for no reason? Dude is reaching out to our community for assistance. He should not have to drive 2 hours away just to get an update. Nor should he have to be berated by you. So your little comment makes absolutely no sense whatsoever. Either help out or find a different post where you have something intelligent and useful to contribute.

BlaqWhole · 03-16-2022, 05:55 AM

OP, considering that the car still has to get to the dealership for inspection and cleaning I would advise you not to upset them...you don't want them getting mad for no reason and then taking it out on your ZL1. It most likely will be there shortly. So I'd say call them again and politely express your reasonable concerns and your disappointment. Tell them you just want an approximate date when your vehicle should arrive. That is a respectable request. Or ask them if they can give you the info to set up your MyChevy app and track the vehicle yourself. They should have no problem honoring that request. If it gets to be that they really seem to be intentionally ignoring you, then contact GM customer relations or the dealership customer relations team and explain the situation to them. That should get you somewhere.

Aaron07 · 03-16-2022, 06:02 AM

Call and ask to speak with the General Manager of sales, and do not stop calling until you get through.

ckt227 · 03-16-2022, 06:35 AM

Dealership cannot be that busy. I went to my dealer for the 1 free oil change and tire rotation, which they did not rotate, I mark them on one side with a sharpie. And I can only imagine what oil they used after telling me it was synthetic. Waiting to get the survey. Anyway, I was there for 2 hours because there was also a recall. But not a single customer, not 1 came in for new car sales. Used car side you cant see from the waiting area.

With only a Chevy Sonic on the showroom floor and about 15 or so new cars on the lot, I do not think any GM dealer is to busy to answer or respond. Especially since you already paid for it.

03-15-2022, 05:24 PM	#1
KaMaRow Account Suspended Drives: Man Join Date: Feb 2022 Location: Usa Posts: 171	Anyone else ghosted by their dealer after ordering a car? I have bought and paid for a 2022 zl1. as far as I know and what Chevy tells me is it is Sitting in a lot in Lansing. well its been siting their for 3 weeks now. The issue is the dealer who Chevy tells me should update me on stuff wont respond to anything i send them. They wont respond to texts or e-mails if I call they are always busy and will return my call and never do. I dont bother them much maybe a text once every three days and a phone call one a week. but i simply can not get them to return any info to me or answer anything at all. I guess they figure deals done no need to put any more effort into it. and why is it no one can tell me why my car has been sitting "in a lot" for over three weeks now?

03-15-2022, 06:02 PM	#4
SS_Don Drives: '22 Camaro 2SS Join Date: Dec 2021 Location: Long Island, NY Posts: 1,043 View My Garage	You fully paid for a car that wasn’t on the dealer lot? Sent from my iPhone using Tapatalk __________________ '22 2SS \| Wild Cherry Tintcoat \| Design Package 3 \| NPP \| MRC \| A10 \| NAV \| Ceramic Coating \| Full Frontal PPF \| New Hood and Side Stripes \| Michelin PS AS 4 Range AFM Disabler \| Mishimoto Catch Can \| Diode Dynamics side markers \| Cold Air Inductions CAI \| LLoyd Velourtex front/trunk mats with Camaro SS logo ZL1addons Deluxe Rock Guards, Stealth Lift Pads, and Tow Hook \| Escort MAXcam360c \| Footwell Lighting \| Banks gauges in ZZPerformance pillar pod \| Paddle shifter extensions

03-15-2022, 11:26 PM	#9
sengli Drives: 2015commemorative vert 2SS Join Date: Oct 2013 Location: northern Indiana Posts: 948	If you have done the paperwork, and monies have been exchanged. I cant see how they could sell the car to anyone else. Thats a legal binding contract. I would just show up and see for myself, if I had a $70k car waiting for me. __________________ 2018 ZL1 Bright Yellow, A10, PDR, sunroof, carbon hood, and dash- sold 2020 2SS A10 sunroof..shock and steel special-traded 2015 commemorative vert 2ss

03-16-2022, 06:02 AM	#13
Aaron07 Drives: 2017 2SS F1FTY Join Date: Feb 2020 Location: Fort Wayne, IN Posts: 348	Call and ask to speak with the General Manager of sales, and do not stop calling until you get through. __________________ 2017 2SS F1FTY/HUD/Mag Ride/NPP/Nav/M6/Mishimoto catch can/BTR stage 2 Cam kit/GPI ported LT2 IM and 95mm TB/Roto Fab CAI/Kooks Long Tubes ceramic coated/Borla S Type NPP catback/AFE lowering springs/1LE wheels/OEM smoked tail lights/Diode Dynamics side markers/Uniden R7/3D Maxpider floor mats/Adams graphene ceramic coat

03-16-2022, 05:55 AM	#12
BlaqWhole Account Suspended Drives: 2017 Camaro ZL1 A10 Join Date: May 2012 Location: NJ Posts: 7,692	OP, considering that the car still has to get to the dealership for inspection and cleaning I would advise you not to upset them...you don't want them getting mad for no reason and then taking it out on your ZL1. It most likely will be there shortly. So I'd say call them again and politely express your reasonable concerns and your disappointment. Tell them you just want an approximate date when your vehicle should arrive. That is a respectable request. Or ask them if they can give you the info to set up your MyChevy app and track the vehicle yourself. They should have no problem honoring that request. If it gets to be that they really seem to be intentionally ignoring you, then contact GM customer relations or the dealership customer relations team and explain the situation to them. That should get you somewhere.

03-16-2022, 06:35 AM	#14
ckt227 Drives: CHEVROLET CORVETTE Join Date: Feb 2021 Location: SWFL Posts: 513	Dealership cannot be that busy. I went to my dealer for the 1 free oil change and tire rotation, which they did not rotate, I mark them on one side with a sharpie. And I can only imagine what oil they used after telling me it was synthetic. Waiting to get the survey. Anyway, I was there for 2 hours because there was also a recall. But not a single customer, not 1 came in for new car sales. Used car side you cant see from the waiting area. With only a Chevy Sonic on the showroom floor and about 15 or so new cars on the lot, I do not think any GM dealer is to busy to answer or respond. Especially since you already paid for it.

User Name		Remember Me?
Password