GM Warranty Wants to use Salvage Yard parts - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

ConDork · 12-04-2017, 11:55 AM

Hey Guys,

My 2015 1SS camaro (24,000 miles) has been at the dealership for almost 45 days now. I took the car in because it wasn't shifting into first or second smoothly. The tech took it apart and found that the 1-2 syncro was bad. There is a back order on parts with no expected date to be delivered. The dealership told me that there was nothing they could do and to contact GM customer care. After talking to GM customer car my case was "escalated as high as it can be". Despite this "escalation" no one has any idea when parts will become available. I called GM customer care again and was told that typically when parts are not available they will contact "salvage yards" to find replacement parts

.
Since then I have been calling frequently to get updates and stress urgency on the situation. Today I was told to stop contacting them(dealership and GM customer care) and that they will call me when they have an update but have no idea when that will be. As of right now my car is just sitting on the dealer lot with no trans in it. The trans is torn completely apart sitting no a bench.

At my whits end...How can you tell me to stop contacting you about my property that you agreed to repair under warranty? does anyone have any idea who else I can contact about this? Would a lemon law lawyer even do any good? Any advice would be greatly appreciated.

Olfaithful · 12-04-2017, 12:24 PM

I work at a body shop and if I was dealing with this situation, I would demand a whole new transmission since they cannot get the parts to fix the problem. You bought a new car so you wouldn't have to deal with this type of situation.

If all else fails it might be time to contact a lawyer.

sherob · 12-04-2017, 12:53 PM

Quote:

Originally Posted by Olfaithful

I work at a body shop and if I was dealing with this situation, I would demand a whole new transmission since they cannot get the parts to fix the problem. You bought a new car so you wouldn't have to deal with this type of situation.

If all else fails it might be time to contact a lawyer.

This. Time to find out what YOUR real options are.

JerTM · 12-04-2017, 01:10 PM

In 10 years doing warranty work I have never had GM tell me to use salvage parts. Something isn't right here. I don't think we're getting the whole truth. If it really was a lack of availability of parts, GM would put a transmission in the vehicle not salvage parts.

ConDork · 12-04-2017, 01:25 PM

Quote:

Originally Posted by JerTM

In 10 years doing warranty work I have never had GM tell me to use salvage parts. Something isn't right here. I don't think we're getting the whole truth. If it really was a lack of availability of parts, GM would put a transmission in the vehicle not salvage parts.

I worked as a tech in a GM dealership for 5 years and 2 years at the GM proving grounds as an engine tech...never heard of it either it blew my mind when she said it. I don't know what you mean by the whole truth

Juiced1 · 12-04-2017, 01:28 PM

See if GM would be willing for you to get a rebuild from elsewhere. We deal with RPM Trans and they build a very nice TR6060.

Scottiemac · 12-04-2017, 01:39 PM

If you bought new they better have you in a loaner! I would be steaming ��

jrhagen · 12-04-2017, 02:18 PM

Quote:

Originally Posted by Juiced1

See if GM would be willing for you to get a rebuild from elsewhere. We deal with RPM Trans and they build a very nice TR6060.

I second the RPM suggestion, they can build you a bullet proof TR6060.

shibbs · 12-04-2017, 02:22 PM

Look into lemon laws in your state. I know in MN if a ticket is open for more than 30 days, you've got an easy case.
A lawyer would love to talk to you, I bet.

Rock-It Man · 12-04-2017, 05:23 PM

Yup, lawyer up and you will soon have a new tranny.

Avenging Orange · 12-05-2017, 09:39 PM

Hmmmm...yeah, there is more to this tale.

BreakingBad · 12-09-2017, 11:51 AM

I don't have the same problem, but a dealership I am working with for a replacement steering wheel (leather stitching has failed) has told me for 3+ months that GM is back-ordered on steering wheels, and that they were scouring other dealerships and parts companies for one (insinuating i might get a used one)

I started a case with GM customer care, was promised a callback within 2 days - never got a callback

I seem to have noticed a trend with GM....

12-04-2017, 11:55 AM	#1
ConDork Drives: 2018 Camaro 1SS Join Date: Apr 2017 Location: Plymouth, Michigan Posts: 7	GM Warranty Wants to use Salvage Yard parts Hey Guys, My 2015 1SS camaro (24,000 miles) has been at the dealership for almost 45 days now. I took the car in because it wasn't shifting into first or second smoothly. The tech took it apart and found that the 1-2 syncro was bad. There is a back order on parts with no expected date to be delivered. The dealership told me that there was nothing they could do and to contact GM customer care. After talking to GM customer car my case was "escalated as high as it can be". Despite this "escalation" no one has any idea when parts will become available. I called GM customer care again and was told that typically when parts are not available they will contact "salvage yards" to find replacement parts . Since then I have been calling frequently to get updates and stress urgency on the situation. Today I was told to stop contacting them(dealership and GM customer care) and that they will call me when they have an update but have no idea when that will be. As of right now my car is just sitting on the dealer lot with no trans in it. The trans is torn completely apart sitting no a bench. At my whits end...How can you tell me to stop contacting you about my property that you agreed to repair under warranty? does anyone have any idea who else I can contact about this? Would a lemon law lawyer even do any good? Any advice would be greatly appreciated.

12-05-2017, 09:39 PM	#11
Avenging Orange Drives: 2010 Inferno Orange 2SS/RS Join Date: Apr 2010 Location: Clermont, IN Posts: 3,297	Hmmmm...yeah, there is more to this tale. __________________ 2010 Inferno Orange 2SS/RS M6 Black Leather, Sun Roof, OBX Headers, Borla touring axle back, Cold Air Inductions CAI , non synthetic fluids, BMR total bushing upgrade/1" lowering springs, DSE 32mm rear sway bar. GM fe4 shocks/struts/LCA's, AAM 3.91 diff, Vertini RFS1.8 20x9 +30. Conti ExtremeContact Sport 275/35/20. sjm autoprod ABL dash kit. Mike Norris tuned 413/419. Avenging Orange: 43 years of not buying into the Hype........and damn proud of it!! https://youtu.be/9JD9it6SmB8 https://youtu.be/xmelTlEzI34 KICKING CANCERS ASS SINCE 2015!!

12-09-2017, 11:51 AM	#12
BreakingBad MAGA Drives: 2015 2SS/RS Join Date: May 2012 Location: Pittsburgh Posts: 320 View My Garage	I don't have the same problem, but a dealership I am working with for a replacement steering wheel (leather stitching has failed) has told me for 3+ months that GM is back-ordered on steering wheels, and that they were scouring other dealerships and parts companies for one (insinuating i might get a used one) I started a case with GM customer care, was promised a callback within 2 days - never got a callback I seem to have noticed a trend with GM.... __________________ “Freedom is not defined by safety. Freedom is defined by the ability of citizens to live without government interference. Government cannot create a world without risks, nor would we really wish to live in such a fictional place. Only a totalitarian society would even claim absolute safety as a worthy ideal, because it would require total state control over its citizens’ lives. Liberty has meaning only if we still believe in it when terrible things happen and a false government security blanket beckons.” - Ron Paul

12-04-2017, 12:24 PM	#2
Olfaithful Drives: 2010 Camaro SS Join Date: Nov 2017 Location: Little Elm Posts: 7	I work at a body shop and if I was dealing with this situation, I would demand a whole new transmission since they cannot get the parts to fix the problem. You bought a new car so you wouldn't have to deal with this type of situation. If all else fails it might be time to contact a lawyer.

12-04-2017, 01:10 PM	#4
JerTM Drives: 2011 2SS/RS M6 Join Date: Oct 2015 Location: Utah Posts: 1,941	In 10 years doing warranty work I have never had GM tell me to use salvage parts. Something isn't right here. I don't think we're getting the whole truth. If it really was a lack of availability of parts, GM would put a transmission in the vehicle not salvage parts.

12-04-2017, 01:28 PM	#6
Juiced1 Account Suspended Drives: 2012 2SS CAMARO 45th Join Date: Apr 2011 Location: St. Charles, IL Posts: 18,663	See if GM would be willing for you to get a rebuild from elsewhere. We deal with RPM Trans and they build a very nice TR6060.

12-04-2017, 01:39 PM	#7
Scottiemac Drives: Black 2015 1ss/rs Join Date: Mar 2016 Location: Philadelphia Posts: 354	If you bought new they better have you in a loaner! I would be steaming ��

12-04-2017, 05:23 PM	#10
Rock-It Man 376 cubic inches of fun Drives: 2023 Camaro ZL1 A10 Join Date: Jul 2010 Location: MA Posts: 4,027 View My Garage	Yup, lawyer up and you will soon have a new tranny.