12-04-2017, 11:55 AM | #1 |
Drives: 2018 Camaro 1SS Join Date: Apr 2017
Location: Plymouth, Michigan
Posts: 7
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GM Warranty Wants to use Salvage Yard parts
Hey Guys,
My 2015 1SS camaro (24,000 miles) has been at the dealership for almost 45 days now. I took the car in because it wasn't shifting into first or second smoothly. The tech took it apart and found that the 1-2 syncro was bad. There is a back order on parts with no expected date to be delivered. The dealership told me that there was nothing they could do and to contact GM customer care. After talking to GM customer car my case was "escalated as high as it can be". Despite this "escalation" no one has any idea when parts will become available. I called GM customer care again and was told that typically when parts are not available they will contact "salvage yards" to find replacement parts . Since then I have been calling frequently to get updates and stress urgency on the situation. Today I was told to stop contacting them(dealership and GM customer care) and that they will call me when they have an update but have no idea when that will be. As of right now my car is just sitting on the dealer lot with no trans in it. The trans is torn completely apart sitting no a bench. At my whits end...How can you tell me to stop contacting you about my property that you agreed to repair under warranty? does anyone have any idea who else I can contact about this? Would a lemon law lawyer even do any good? Any advice would be greatly appreciated. |
12-04-2017, 12:24 PM | #2 |
Drives: 2010 Camaro SS Join Date: Nov 2017
Location: Little Elm
Posts: 7
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I work at a body shop and if I was dealing with this situation, I would demand a whole new transmission since they cannot get the parts to fix the problem. You bought a new car so you wouldn't have to deal with this type of situation.
If all else fails it might be time to contact a lawyer. |
12-04-2017, 12:53 PM | #3 | |
Drives: 2015 SW 1SS/RS 1LE Join Date: Mar 2015
Location: Brighton, CO
Posts: 2,736
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Quote:
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12-04-2017, 01:10 PM | #4 |
Drives: 2011 2SS/RS M6 Join Date: Oct 2015
Location: Utah
Posts: 1,941
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In 10 years doing warranty work I have never had GM tell me to use salvage parts. Something isn't right here. I don't think we're getting the whole truth. If it really was a lack of availability of parts, GM would put a transmission in the vehicle not salvage parts.
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12-04-2017, 01:25 PM | #5 | |
Drives: 2018 Camaro 1SS Join Date: Apr 2017
Location: Plymouth, Michigan
Posts: 7
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Quote:
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12-04-2017, 01:28 PM | #6 |
Account Suspended
Drives: 2012 2SS CAMARO 45th Join Date: Apr 2011
Location: St. Charles, IL
Posts: 18,663
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See if GM would be willing for you to get a rebuild from elsewhere. We deal with RPM Trans and they build a very nice TR6060.
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12-04-2017, 01:39 PM | #7 |
Drives: Black 2015 1ss/rs Join Date: Mar 2016
Location: Philadelphia
Posts: 354
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If you bought new they better have you in a loaner! I would be steaming
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12-04-2017, 02:18 PM | #8 |
Banned
Drives: Camaro Join Date: Mar 2013
Location: USA
Posts: 2,701
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12-04-2017, 02:22 PM | #9 | |
Captain Gingerbeard
Drives: 2012 IOM RS/SS 6MT Join Date: Feb 2013
Location: West Twin Cities, MN
Posts: 2,489
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Look into lemon laws in your state. I know in MN if a ticket is open for more than 30 days, you've got an easy case.
A lawyer would love to talk to you, I bet.
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Custom ordered 2012 6MT RS/SS on 11/25/2011. Picked up 01/31/12.
Pedders Coilovers, BMR trailing arms and toe-links, Prothane solid poly subframe bushings, JDP Motorsports rear upper control arm bushings, Texas Speed long-tube headers with 2" primaries, modified fully 3" Magnaflow competition catback. CAI cold-air intake. DBA rotors, Hawk pads. Quote:
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12-04-2017, 05:23 PM | #10 |
376 cubic inches of fun
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Yup, lawyer up and you will soon have a new tranny.
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12-05-2017, 09:39 PM | #11 |
Drives: 2010 Inferno Orange 2SS/RS Join Date: Apr 2010
Location: Clermont, IN
Posts: 3,297
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Hmmmm...yeah, there is more to this tale.
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2010 Inferno Orange 2SS/RS M6 Black Leather, Sun Roof, OBX Headers, Borla touring axle back, Cold Air Inductions CAI , non synthetic fluids, BMR total bushing upgrade/1" lowering springs, DSE 32mm rear sway bar. GM fe4 shocks/struts/LCA's, AAM 3.91 diff, Vertini RFS1.8 20x9 +30. Conti ExtremeContact Sport 275/35/20. sjm autoprod ABL dash kit. Mike Norris tuned 413/419.
Avenging Orange: 43 years of not buying into the Hype........and damn proud of it!! https://youtu.be/9JD9it6SmB8 https://youtu.be/xmelTlEzI34 KICKING CANCERS ASS SINCE 2015!! |
12-09-2017, 11:51 AM | #12 |
MAGA
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I don't have the same problem, but a dealership I am working with for a replacement steering wheel (leather stitching has failed) has told me for 3+ months that GM is back-ordered on steering wheels, and that they were scouring other dealerships and parts companies for one (insinuating i might get a used one)
I started a case with GM customer care, was promised a callback within 2 days - never got a callback I seem to have noticed a trend with GM....
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“Freedom is not defined by safety. Freedom is defined by the ability of citizens to live without government interference. Government cannot create a world without risks, nor would we really wish to live in such a fictional place. Only a totalitarian society would even claim absolute safety as a worthy ideal, because it would require total state control over its citizens’ lives. Liberty has meaning only if we still believe in it when terrible things happen and a false government security blanket beckons.” - Ron Paul
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