Warranty: New dealer advises of possible charge if...

Need4Camaro · 10-08-2018, 08:16 AM

...repair is related to improper install from old dealer...

First time I've run across this, shouldnt ANYTHING that pertains to the functionality of the vehicle be covered up to 36k miles so long as the issue was not deliberately caused by the owner? previous repair regardless who did it should still be covered under warranty across the board.

I took my SS to a different dealer - Don Hewlett in Round Rock TX because my car has been to Autonation for a total of 3 times for issues with my power steering system randomly going out while driving, third time they replaced the rack and now my steering system is popping and clicking whenever I make turns.

They are advising me that if its a repair issue, GM isn't going to cover that and I'd have to go back to Autonation and settle that with them.

I personally find that to be BS, GM should pay for the repair under bumper to bumper under any circumstance and go back to the dealer with that unless the issue is induced by the owner.

Glen e · 10-08-2018, 08:19 AM

No.....Warrantee is to ensure that any parts that are originally on the car and installed at the factory will be covered for the period of the warranty. If another dealer got in there and started messing around with parts, that's Your problem with the other dealer, not the factory.

Nsxmatt · 10-08-2018, 08:23 AM

Quote:

Originally Posted by Glen e

No.....Warrantee is to ensure that any parts that are originally on the car and installed at the factory will be covered for the period of the warranty. If another dealer got in there and started messing around with parts, that's Your problem with the other dealer, not the factory.

This...

If you had a 3/36 base warranty and you choose to go to autonation instead of a GM dealer then it's autonations problem now. That would be the same as you having engine noise and you yourself going out and taking the head off, messing it up, and then bringing it to GM for them to fix your mistake.

travislambert · 10-08-2018, 08:34 AM

Unfortunately that's how it works. When I bought my ZL1 it was nearly impossible to find a dealer with an allocation. The closest dealer with one was about 100 miles away, so that's where I bought it.

The car was delivered during a winter storm and the dealer wasn't able to drive it as part of the pre-delivery-inspection. After driving the car I discovered the alignment was way off. None of the local dealers would touch it because the selling dealer was already paid to inspect and correct the alignment as part of the PDI. I had to take it back to the original dealer.

Need4Camaro · 10-08-2018, 08:39 AM

Quote:

Originally Posted by Nsxmatt

This...

If you had a 3/36 base warranty and you choose to go to autonation instead of a GM dealer then it's autonations problem now. That would be the same as you having engine noise and you yourself going out and taking the head off, messing it up, and then bringing it to GM for them to fix your mistake.

Autonation is a GM dealer and thats kind of why it confuses me. If they are all the same shouldn't the warranty cover a dealer fault regardless of which dealer it was so long as they're GM?

All the repairs Autonation did were under GM manufacture warranty, not dealer warranty as I didnt buy this car from Autonation.

Glen e · 10-08-2018, 08:48 AM

That's where you're making a mistake. GM doesn't cover dealer mistakes (called "come backs") It covers the car and it's parts involved, when it leaves the factory.

Dealers are independent businessmen, not owned in any way by GM. They sign a dealer agreement with GM to sell their cars, parts and service the cars, nothing more. GM has very little control over specific dealer practices, because of the strong lobbies the dealer network has in all the state governments. It's been that way for 30 years.

DougCBJ · 10-08-2018, 08:49 AM

how does that work for a used car purchase still under the manufacturers warranty?

travislambert · 10-08-2018, 08:51 AM

Quote:

Originally Posted by Glen e

That's where you're making a mistake. GM doesn't cover dealer mistakes (called "come backs") It covers the car and it's parts involved, when it leaves the factory.

Dealers are independent businessmen, not owned in any way by GM. They sign a dealer agreement with GM to sell their cars, parts and service the cars, nothing more. GM has very little control over specific dealer practices, because of the strong lobbies the dealer network has in all the state governments. It's been that way for 30 years.

Everything you need to know is in this response.

90503 · 10-08-2018, 08:56 AM

So during the warranty period you can't move out of state, or go on a long trip and possibly need repair, or away from a dealer that had done some work previously?...I don't think so...If it's warranty work you can take it to any GM dealer world-wide, regardless of where you bought it or if another dealer had previously done warranty work.

travislambert · 10-08-2018, 09:05 AM

Quote:

Originally Posted by 90503

So during the warranty period you can't move out of state or away from a dealer that had done some work previously?...I don't think so...If it's warranty work you can take it to any GM dealer world-wide, regardless of where you bought it or if another dealer had previously done warranty work.

The difference hinges on whether or not the tech makes a mistake during the initial repair. If the tech does everything correctly you can absolutely take it to another dealer for subsequent work because GM is going to pay for those repairs again. If the tech botches the repair, work done subsequently for the same problem may be at risk for not getting reimbursed by GM, so other dealers may be reluctant to follow that work.

It is 100% up to the dealer if they'd like to take the chance on being reimbursed. You (or GM) can't force a dealer to take on any work they don't want to do.

90503 · 10-08-2018, 10:13 AM

Quote:

Originally Posted by travislambert

The difference hinges on whether or not the tech makes a mistake during the initial repair. If the tech does everything correctly you can absolutely take it to another dealer for subsequent work because GM is going to pay for those repairs again. If the tech botches the repair, work done subsequently for the same problem may be at risk for not getting reimbursed by GM, so other dealers may be reluctant to follow that work.

It is 100% up to the dealer if they'd like to take the chance on being reimbursed. You (or GM) can't force a dealer to take on any work they don't want to do.

That's a pretty tough pill for a customer to have to swallow. How in the world are they supposed to know if a mistake was made on the repair or not? All they know is something is not right.

The first dealer says all is well, second one says it's not and not our problem...customer is caught in the middle about who or what to believe. What a lousy warranty system. No wonder customers hate dealers. The system is rigged against them and ripe for rip-off and scams in the dealer's favor.

Oh well, buyer beware.

Need4Camaro · 10-08-2018, 12:23 PM

Im going to be ticked if this turns out to be an Autonation screw up. Infact I will likely take them to small claims court.. ..honestly Im really tired of this car and steering issue and when I thought it was over my nightmare is only beginning.

Also my attorney isn't willing to file the lemon case against GM because it's going to cost him too much out of pocket and take too long.. ..so I am going to need another lawyer.

Nsxmatt · 10-08-2018, 02:13 PM

Quote:

Originally Posted by 90503

The first dealer says all is well, second one says it's not and not our problem...customer is caught in the middle about who or what to believe. What a lousy warranty system. No wonder customers hate dealers. The system is rigged against them and ripe for rip-off and scams in the dealer's favor.

You can't fault the second dealer for not wanting to do free work. Dealers have no problem (usually) in taking in any work they can get paid for. If autonation has messed something up, it's their job to fix it.

Now if for some reason you can't go back to autonation, you can call GM and explain the situation and in some cases they will grant work to be done and autonation will be back flagged for previous repairs. But it's also a pain in the butt for the second dealer to get their money also so they may try and refuse it still.

BMR Sales · 10-08-2018, 02:55 PM

my question is, did Autonation use a GM Factory Rack or did they source a re-built unit from Pep Boys?

What is it they say needs to repaired or are they guessing?

10-08-2018, 08:16 AM	#1
Need4Camaro Drives: '17 Camaro 2SS & '99 Camaro Z28 Join Date: Feb 2014 Location: Austin, TX Posts: 1,841	Warranty: New dealer advises of possible charge if... ...repair is related to improper install from old dealer... First time I've run across this, shouldnt ANYTHING that pertains to the functionality of the vehicle be covered up to 36k miles so long as the issue was not deliberately caused by the owner? previous repair regardless who did it should still be covered under warranty across the board. I took my SS to a different dealer - Don Hewlett in Round Rock TX because my car has been to Autonation for a total of 3 times for issues with my power steering system randomly going out while driving, third time they replaced the rack and now my steering system is popping and clicking whenever I make turns. They are advising me that if its a repair issue, GM isn't going to cover that and I'd have to go back to Autonation and settle that with them. I personally find that to be BS, GM should pay for the repair under bumper to bumper under any circumstance and go back to the dealer with that unless the issue is induced by the owner.

10-08-2018, 08:19 AM	#2
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	No.....Warrantee is to ensure that any parts that are originally on the car and installed at the factory will be covered for the period of the warranty. If another dealer got in there and started messing around with parts, that's Your problem with the other dealer, not the factory. __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

10-08-2018, 08:34 AM	#4
travislambert Drives: '17 ZL1 Join Date: Jul 2016 Location: Fairmont, WV Posts: 1,558	Unfortunately that's how it works. When I bought my ZL1 it was nearly impossible to find a dealer with an allocation. The closest dealer with one was about 100 miles away, so that's where I bought it. The car was delivered during a winter storm and the dealer wasn't able to drive it as part of the pre-delivery-inspection. After driving the car I discovered the alignment was way off. None of the local dealers would touch it because the selling dealer was already paid to inspect and correct the alignment as part of the PDI. I had to take it back to the original dealer. __________________ 2023 Camaro SS 1LE A10 2023 Camaro ZL1 1LE M6 2017 Camaro ZL1 M6 2016 Camaro SS M6 w/LT4 (Sold)

10-08-2018, 08:48 AM	#6
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	That's where you're making a mistake. GM doesn't cover dealer mistakes (called "come backs") It covers the car and it's parts involved, when it leaves the factory. Dealers are independent businessmen, not owned in any way by GM. They sign a dealer agreement with GM to sell their cars, parts and service the cars, nothing more. GM has very little control over specific dealer practices, because of the strong lobbies the dealer network has in all the state governments. It's been that way for 30 years. __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

10-08-2018, 08:49 AM	#7
DougCBJ Drives: 2016 Blue 2SS Join Date: Mar 2016 Location: Columbus, Ohio Posts: 612	how does that work for a used car purchase still under the manufacturers warranty?

10-08-2018, 08:56 AM	#9
90503 Drives: 2011 2SS/RS LS3 Join Date: Nov 2011 Location: Torrance Posts: 14,438	So during the warranty period you can't move out of state, or go on a long trip and possibly need repair, or away from a dealer that had done some work previously?...I don't think so...If it's warranty work you can take it to any GM dealer world-wide, regardless of where you bought it or if another dealer had previously done warranty work.

10-08-2018, 12:23 PM	#12
Need4Camaro Drives: '17 Camaro 2SS & '99 Camaro Z28 Join Date: Feb 2014 Location: Austin, TX Posts: 1,841	Im going to be ticked if this turns out to be an Autonation screw up. Infact I will likely take them to small claims court.. ..honestly Im really tired of this car and steering issue and when I thought it was over my nightmare is only beginning. Also my attorney isn't willing to file the lemon case against GM because it's going to cost him too much out of pocket and take too long.. ..so I am going to need another lawyer.

10-08-2018, 02:55 PM	#14
BMR Sales Drives: Race Car Join Date: Sep 2009 Location: Seffner, FL Posts: 6,226	my question is, did Autonation use a GM Factory Rack or did they source a re-built unit from Pep Boys? What is it they say needs to repaired or are they guessing?

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