[396ssrat]

Stand out front with a great big sign and state this Dealership tore up my new car in their service department and refuse to make it good. I'd stand out front until I got satisfaction. Might even call the local news and give them a story on camera out front.
File a claim in court.

[TEST DRyVer]

Originally Posted by VinnAY

I learned a long time ago and I'm very sensitive to rattles and buzzes that you don't F with it especially letting a dealership monkey tear apart the dash.

👆👆👆 This! I agree wholeheartedly! I work for a highline dealership, and no matter how expensive the car, rattles will occur. It absolutely sucks, and I really dislike hearing these stories, especially when the dealership denies any type of fault. Because I work in a privately owned highline store, when a car comes in for service, a service lot tech will take pictures of the car, inside and out. They especially take pictures of faults or defects (scratches, dings, all 4 wheels, and interior imperfections. This is done to protect the dealership from a client falsely accusing us of damaging their car. This is done while the client is still in the vicinity of the car. Sometimes, the client is unaware of the scratch or defects they came in with, other times, the client is trying to get the dealership to pay for something that they accidentally caused themselves. If you think guys or gals buying $100-400k are above this, think again. Unfortunately, we live in a world where many people will take advantage of a situation when they feel they can...
To VinnAY's comment above, he's correct. I would make the dealer aware of the rattle, but I want them to document it, not fix it... Rattles and vibrations are almost impossible to isolate and fix. That being said, there are specialists that do exactly that. They find the rattle and use stickies and sponge pieces to decrease or eliminate the problem.
A dealership doesn't usually troubleshoot and "fix" problems. They tend to attempt to find the problem and then replace parts. They start with the least expensive resolution, then go up from there.
I have taken certain cars in for rattles or vibrations, but I'm talking directly to the person (I of course have the luxury of choosing the person and speaking to them directly) who will be working on my car. I do this to get their insight. If the person tells me this is common and they've yet to fix one, then I'm out. There's nothing to do. If the person tells me he thinks he knows where it's coming from and would like to try to resolve it, I let him. Again, these are the "perks" of my position.
In your situation, I would sit down and calmly speak to the Service Manager. I would tell him "accidents happen, but I would like to get this resolved." Please get your interior specialist (almost every major dealership has an interior person that comes out and repairs interior trim pieces, leather abnormalities, interior scratches, etc...) to fix the interior. Tell him you would be willing to pay to get the work done. Hopefully, this service manager has a conscious and will give you their cheap pricing for the fix, or pay to have it fixed. What you're essentially doing is telling them you would like it resolved cheaply. Good Luck!
I feel for you and would be really upset, but remember, this guy doesn't have to help you (even though we all agree he should), so you have to appeal to his human side if you want the problem resolved...

[pauly1119]

Originally Posted by Burnout Czar

More than likely it is the headliner. When the rattle is present I can hold my hand near the sun visor and it will go away.

If this was a little rattle I wouldn't have bothered to take it in because of the risk of the dealer messing up, but this was a major rattle/vibration.

I raised hell with the dealership and they have denied causing the damage. The service manager said their guys don't damage cars and this damage wasn't done there. That's funny because the damage wasn't there before the car went in for the rattle. I have called GM and sent pictures and the GM District Manager is doing nothing. Not sure where to go next with this.

Take it to Twitter. They will respond there. I had a problem with a Silverado pickup and was at a dead end till I took it to Twitter. Dealer ended up buying the truck back and bought another one.

[95birdible]

Hell, I would file vandalism charges with the police. At least that will open up an investigation and they may even make it right if the charges are dropped.

[Coded4SS]

man over the years i have brought cars in for a rattle sound that drives me nuts, and not a single dealer can resolve them. Im talking Subaru, Ford, Chevy, mazda. Not luxury brands by any means, but its a waste of effort. If you find yourself some thin foam padding with adhesive backing, you can get rid of almost all rattles...in time. lol. Also if the rattle is between two parts that are tightly fit together (lets say door handle to door trim), rather then taking it apart, get some of that adhesive cloth tape 3m sells, and wedge it between the two.

If working with the dealer dosn't work out. My secret too is believe it or not the BBB. I know people think they are useless but I've got out of cell phone contracts with them. File a complaint electronically online, and within a week I bet you have a resolution.
Good luck man

[Kentucky74]

File a complaint with the department of agriculture. They will have to respond to your claim if you file with them legally. The bbb looks bad but they don’t have to respond. I have a friend that’s an attorney and I had a similar situation and that’s the advice he gave me... it worked for me.

[Burnout Czar]

Thanks for all the kind words and ideas. Hopefully I'll have an update on Tuesday.

[JCunningham]

that damage is all from not knowing how to take the dash apart.