03-27-2019, 09:21 AM | #1 |
Drives: 16 1SS M6 Black -previous 00 Z28 M6 Join Date: Oct 2018
Location: DC
Posts: 255
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How to dispute warranty coverage
My Camaro's battery died after a week (which I know is a fairly common issue with these cars), and after I jumped it the windows wouldn't move at all. Brought it to the dealer and they just did a "global reset" and it's working again. Should be end of the story since I bought the car CPO 6 months ago... But they are telling me the warranty doesn't cover this because it's not considered a manufacturer defect since they tested the battery and it passed.
1) A battery dying after a week IS a defect, even if it's a common defect 2) Paying $120 for them to plug in a scanner is insane. He said it's not something you can just do on your own and you need their special scanner to do it, but that's still nuts - it's because they have a $120 "diagnostic fee" which I do understand, but still believe this should be covered. How do I dispute this? I have to suck it up and pay which is not the end of the world (it's a principle thing for me) otherwise I can't get the car back, but I do want to get GM to reimburse me for this. |
03-27-2019, 10:09 AM | #2 |
Retired from Car mfrs....
Drives: 2LT RS/HR-V Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
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find another dealer...cpo should cover a full dianostic
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03-27-2019, 10:23 AM | #3 |
Drives: 16 1SS M6 Black -previous 00 Z28 M6 Join Date: Oct 2018
Location: DC
Posts: 255
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03-27-2019, 10:29 AM | #4 |
Retired from Car mfrs....
Drives: 2LT RS/HR-V Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
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call gm cust relations.....request to see the regional service rep....he cant force a dealer to do anything, but can look into it.
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03-27-2019, 12:19 PM | #5 |
Drives: 16 1SS M6 Black -previous 00 Z28 M6 Join Date: Oct 2018
Location: DC
Posts: 255
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03-27-2019, 01:36 PM | #6 |
Drives: 2016 1ss camaro Join Date: Feb 2016
Location: 909
Posts: 9,814
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i had my battery replaced a few months ago with about a month left on my warrant and only 25k on my car but my car sits for a week or 2 every month so yea...
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