[Crushed 1LE]

Has anyone dealt with this company recently? I'm about to order a custom roll cage from them and for some reason I'm getting a little nervous. They've quoted me a incredibly good price, but are saying between 8 and 14 weeks to deliver! Why does it take that long?

Most credit card companies will only honour their protection policies 60 days from date of transaction. It all just seems weird to me, even though I've seen a bunch of video on YouTube and the website looks authentic.

Nervous before pulling the trigger on $3K 🤔

[Camaro1973]

Originally Posted by Crushed 1LE

Has anyone dealt with this company recently? I'm about to order a custom roll cage from them and for some reason I'm getting a little nervous. They've quoted me a incredibly good price, but are saying between 8 and 14 weeks to deliver! Why does it take that long?

Most credit card companies will only honour their protection policies 60 days from date of transaction. It all just seems weird to me, even though I've seen a bunch of video on YouTube and the website looks authentic.

Nervous before pulling the trigger on $3K 🤔

I don't know this company but its probably custom made, put together etc. Not like they have them sitting on a shelf waiting to ship. Also, most card companies are 120days to file a dispute/chargeback.

[PROMETHEUS]

Originally Posted by Crushed 1LE

Has anyone dealt with this company recently? I'm about to order a custom roll cage from them and for some reason I'm getting a little nervous. They've quoted me a incredibly good price, but are saying between 8 and 14 weeks to deliver! Why does it take that long?

Most credit card companies will only honour their protection policies 60 days from date of transaction. It all just seems weird to me, even though I've seen a bunch of video on YouTube and the website looks authentic.

Nervous before pulling the trigger on $3K 🤔

Will never understand why it is taking companies so long to build/manufacturer products. Is that all they do? If so, it should not take them 2-3 months, IMHO. Why can't they take a small "non refundable" deposit and bill you the rest when it is ready to ship.

[gtfoxy]

Originally Posted by Crushed 1LE

Has anyone dealt with this company recently? I'm about to order a custom roll cage from them and for some reason I'm getting a little nervous. They've quoted me a incredibly good price, but are saying between 8 and 14 weeks to deliver! Why does it take that long?

Most credit card companies will only honour their protection policies 60 days from date of transaction. It all just seems weird to me, even though I've seen a bunch of video on YouTube and the website looks authentic.

Nervous before pulling the trigger on $3K 🤔

Everything, & I mean everything is slow right now. Not that that wasn’t the wait time prior to the COVID madness, but it especially is now.

As for CC purchasing goes, we sell a product that the wait time was generally 1 1/2 months & we received full payment in advance as it was a custom order & the manufacturer requires full payment up front. Well, our CC processor contacts us & says we can’t do that bla bla bla.

Wanna know what we did? We canceled our contract & stopped taking credit cards. Now to order that product we only accept a check or money transfer. I’m not going to be on the hook for a $15k product because of some fine print.

[mblum]

Another possible reason is material supply. The tubing market right now is absolutely absurd. I own a manufacturing company and buy alot of DOM tubing, orders we have placed in March still havnt been delivered. Steel mill lead times for new orders on certain items are late 2021. An aluminum plate mill we buy from is not accepting new orders until 1st quarter of 2022.

Basically what happened is the sudden shutdown in manufacturing last year because of covid left alot of suppliers with a surplus of material. Sales shut off very quickly so the material sat there, looking at a surplus of inventory the mills began to shut down production. Then when thing picked back up, it also happened quickly and depleted inventory, leaving the mills scrambling to catch back up.

[G61LE]

Originally Posted by Crushed 1LE

Has anyone dealt with this company recently? I'm about to order a custom roll cage from them and for some reason I'm getting a little nervous. They've quoted me a incredibly good price, but are saying between 8 and 14 weeks to deliver! Why does it take that long?

Most credit card companies will only honour their protection policies 60 days from date of transaction. It all just seems weird to me, even though I've seen a bunch of video on YouTube and the website looks authentic.

Nervous before pulling the trigger on $3K 🤔

A friend of mine purchased their roll cage, and if I remember correctly, what was supposed to take 2 to 4 weeks, ended up taking ALLOT longer. Along with a lack of communication on their part, left a very bad taste in his mouth. I believe he even contacted American Express to dispute the charge and ended up getting the cage, but only after Amex got involved, but I believe it took substantially longer than promised.

[PROMETHEUS]

How long are we going to continue to accept COVID as a BS excuse for piss poor customer service! It is getting old, fast!!!!!!!!!!!!!!!

[Crushed 1LE]

Thanks for the input. Google reviews are mostly excellent with a splattering of very upset customers - mostly who purchased cages lol.

I spoke to RSR on Friday. I ended up getting a very very good deal speaking to Dillon, who gave me his personal cell # after I discussed my concerns. Being in Canada is also a problem, as it can be difficult to convince vendors to ship heavy or large items here. If they do agree to ship, the cost is usually rediculous and makes the purchase unobtainable.

I'm in no hurry, so my expectations for on time delivery are not as important as getting exactly what I want at a fantastic price. I've learned to be patient.

Time will tell, and I'll post updates.

[PROMETHEUS]

Originally Posted by Crushed 1LE

Thanks for the input. Google reviews are mostly excellent with a splattering of very upset customers - mostly who purchased cages lol.

I spoke to RSR on Friday. I ended up getting a very very good deal speaking to Dillon, who gave me his personal cell # after I discussed my concerns. Being in Canada is also a problem, as it can be difficult to convince vendors to ship heavy or large items here. If they do agree to ship, the cost is usually rediculous and makes the purchase unobtainable.

I'm in no hurry, so my expectations for on time delivery are not as important as getting exactly what I want at a fantastic price. I've learned to be patient.

Time will tell, and I'll post updates.

Wow!! Read some of those cage reviews.....don't think I would have done business with these guys, regardless of the "great" price. Good luck and hope you get the cage!! Keep us posted.

[Pupilbone]

Originally Posted by mblum

Another possible reason is material supply. The tubing market right now is absolutely absurd. I own a manufacturing company and buy alot of DOM tubing, orders we have placed in March still havnt been delivered. Steel mill lead times for new orders on certain items are late 2021. An aluminum plate mill we buy from is not accepting new orders until 1st quarter of 2022.

Basically what happened is the sudden shutdown in manufacturing last year because of covid left alot of suppliers with a surplus of material. Sales shut off very quickly so the material sat there, looking at a surplus of inventory the mills began to shut down production. Then when thing picked back up, it also happened quickly and depleted inventory, leaving the mills scrambling to catch back up.

^^^ This for sure. Quoting 8-14 is a sure sign they don’t stock the tube to do the job at time of order. Guarantee they order from China or elsewhere overseas afteryou pay. Expect that 8-14 will go up too. There’s a shortage of containers right now required for most tubing to be loaded on container ships. Cargo hasn’t been moving for months from China. It’s just loading up at the docks and ports. It will take months just to get rid of that backlog.

[Crushed 1LE]

Originally Posted by PROMETHEUS

Wow!! Read some of those cage reviews.....don't think I would have done business with these guys, regardless of the "great" price. Good luck and hope you get the cage!! Keep us posted.

Yeah, some are pretty brutal. Like I said, it's worth the risk for me. Small deposit and I'm patient. Tick tock, tick tock.

[G61LE]

Originally Posted by Pupilbone

^^^ This for sure. Quoting 8-14 is a sure sign they don’t stock the tube to do the job at time of order. Guarantee they order from China or elsewhere overseas afteryou pay. Expect that 8-14 will go up too. There’s a shortage of containers right now required for most tubing to be loaded on container ships. Cargo hasn’t been moving for months from China. It’s just loading up at the docks and ports. It will take months just to get rid of that backlog.

When my buddy bought his cage, it was pre-covid. I would have to ask him to confirm, but I believe he ordered his around April 2019, and finally got it around August/September

[seanblurr]

I have one. While the bar itself seems like good quality, it mounts horribly in the car. If you want a showpiece, go for it. If you want a bar that will actually protect you in a rollover, get a custom weld/bolt in from a local fabricator. I would not buy it again.

[hooligan317]

I ordered my "cage" from StudioRSR on October 21st, 2020. It arrived on February 11th, 2021... damaged. Not mangled/bent/dented, but the packaging wasn't sufficient to protect it in transit and so it had a bunch of fairly significant gouges in the paint. Communication was less than stellar during the Feb-Oct wait, but sadly the communication got even worse after I tried to notify StudioRSR of the damage.

It's May 30th, and I've still received literally nothing other than, "We've filed a claim, it takes 60-90 days." I was determined to get the thing in the car for the start of the season, so I had it re-painted and moved on. Second thing that I'd mention is that StudioRSR had agreed to add an additional mounting hole to be SCCA compliant, and of course it showed up with their standard two holes on each leg.

I wouldn't order it again, but it looks slick as it's set up right now. I hate even calling it a "Cage" though, it's more of a fancy harness bar. I hope your experience is better than mine was! And yes, sadly I was working with Dillon as well. Good luck man!