Apple CarPlay works; Android Auto doesn't

15ke · 07-24-2017, 08:55 PM

I am continuing to have trouble getting Android Auto to work.

I have a 2016 Camaro 2SS built in May. I have had the software updated once, and taken back to the dealer to confirm. Apple CarPlay works with my wife's iPhone 6 perfectly, but I cannot get my Samsung S6 to connect Android Auto.

I have Android Auto installed on my phone, tried both the original Samsung USB cable, as well as a new high speed cable, I allow data sharing when the USB options message comes up (MTP connection).

I also have turned on the developer options and enabled USB debugging and set the USB configuration to MTP - I read in another post this helped with the Samsung S7.

So two questions:
1. Is it possible to have a software version in the car that works with Apple but not Android?
2. Any other ideas of things to try for Android Auto.

Thanks for the help.

PnCRedJwl2SS · 07-24-2017, 11:35 PM

Quote:

Originally Posted by 15ke

I am continuing to have trouble getting Android Auto to work.

I have a 2016 Camaro 2SS built in May. I have had the software updated once, and taken back to the dealer to confirm. Apple CarPlay works with my wife's iPhone 6 perfectly, but I cannot get my Samsung S6 to connect Android Auto.

I have Android Auto installed on my phone, tried both the original Samsung USB cable, as well as a new high speed cable, I allow data sharing when the USB options message comes up (MTP connection).

I also have turned on the developer options and enabled USB debugging and set the USB configuration to MTP - I read in another post this helped with the Samsung S7.

So two questions:
1. Is it possible to have a software version in the car that works with Apple but not Android?
2. Any other ideas of things to try for Android Auto.

Thanks for the help.

Did you enable Android Auto in the vehicle Settings?

15ke · 07-25-2017, 08:25 PM

So I waited til I got home to check, but I don't see an Android Auto menu. I do have an Apple CarPlay menu but nothing for Android.

I looked in the manual and I do see a reference to it, but don't see it anywhere. There are actually many other menus in the manual that are also not in the car.

I am looking in the Settings menu. Am I missing something?

Ian SS · 07-25-2017, 08:42 PM

If you go to Settings, and scroll through the list, you should see an option for Apple Car Play and right below it, Android Auto. This is where you would turn each feature on or off and forget devices, etc.

If you do not have both options, your car does not have the Android Auto software.

SuperSound · 07-25-2017, 09:02 PM

Quote:

Originally Posted by 15ke

So I waited til I got home to check, but I don't see an Android Auto menu. I do have an Apple CarPlay menu but nothing for Android.

I looked in the manual and I do see a reference to it, but don't see it anywhere. There are actually many other menus in the manual that are also not in the car.

I am looking in the Settings menu. Am I missing something?

You don't have the update I'm betting. There should definitely be an Android Auto menu there too. The MY16 cars up until March I believe didn't have the Android Auto update for 8" screens.

Start The Machine · 07-25-2017, 09:43 PM

Take your car to the dealership and update the head unit software. I had this same issue. It took the repair department people some digging to find the bulletin from GM. They found it and fixed it. Fully covered by GM. Do not pay for it out of pocket.

15ke · 07-26-2017, 06:37 AM

That's part of the problem. I've had it in twice to have the update done.

The first time it took all day (literally 8 hours) and they said it updated. The second time they said it was alsready updated.

How do I escalate this past the local dealership?

SuperSound · 07-26-2017, 08:08 AM

Quote:

Originally Posted by 15ke

That's part of the problem. I've had it in twice to have the update done.

The first time it took all day (literally 8 hours) and they said it updated. The second time they said it was alsready updated.

How do I escalate this past the local dealership?

Need someone with a '16 to post the myLink firmware version they have with AA. Then compare and take that to them as the update you need. There were several updates to the '16s to address some trouble with them. Betting they only applied those updates.

PnCRedJwl2SS · 07-26-2017, 09:49 PM

Quote:

Originally Posted by 15ke

That's part of the problem. I've had it in twice to have the update done.

The first time it took all day (literally 8 hours) and they said it updated. The second time they said it was alsready updated.

How do I escalate this past the local dealership?

Yup, if no Android Auto in your menu, your car needs the update. If closest dealership doesn't know how, find another service department!

Start The Machine · 07-27-2017, 02:10 PM

Quote:

Originally Posted by PnCRedJwl2SS

Yup, if no Android Auto in your menu, your car needs the update. If closest dealership doesn't know how, find another service department!

Like I mentioned, the AA update for the 8" head unit exist. The dealership repair department I went to took forever to find the update from GM. Its there. Do not leave until they find it. We had to get the head manager involved and some phone calls were made as well. They found the update and fix my head unit.

15ke · 09-30-2017, 03:52 PM

In case this helps anyone in the future - the dealer finally got the software updated this week - on their third try. Android Auto now does show up in the Settings menu, and works as intended.

The old software number was 23415881.

New is 84131949.

cellsafemode · 09-30-2017, 05:20 PM

It's hilarious how this is still happening because Chevy chose to leave it up to Dealers to install the update and not allow owners to just flash update it.

ridiculous. stupid. and an obvious ploy to get you into a dealership service center to steal some money from you - either through "installation charges" or coincidental crap they "find" while you're there.

bybcous · 09-30-2017, 07:43 PM

When i received my car december 2015, i had the android auto option in the settings even though i could not use it until cars head unit was updated.

07-24-2017, 08:55 PM	#1
15ke Drives: 2016 Camaro 2SS Join Date: May 2016 Location: Tennessee Posts: 11	Apple CarPlay works; Android Auto doesn't I am continuing to have trouble getting Android Auto to work. I have a 2016 Camaro 2SS built in May. I have had the software updated once, and taken back to the dealer to confirm. Apple CarPlay works with my wife's iPhone 6 perfectly, but I cannot get my Samsung S6 to connect Android Auto. I have Android Auto installed on my phone, tried both the original Samsung USB cable, as well as a new high speed cable, I allow data sharing when the USB options message comes up (MTP connection). I also have turned on the developer options and enabled USB debugging and set the USB configuration to MTP - I read in another post this helped with the Samsung S7. So two questions: 1. Is it possible to have a software version in the car that works with Apple but not Android? 2. Any other ideas of things to try for Android Auto. Thanks for the help.

07-25-2017, 08:42 PM	#4
Ian SS Drives: 2016 1SS, 2017 JKU Wrangler Join Date: Mar 2016 Location: San Diego Posts: 876 View My Garage	If you go to Settings, and scroll through the list, you should see an option for Apple Car Play and right below it, Android Auto. This is where you would turn each feature on or off and forget devices, etc. If you do not have both options, your car does not have the Android Auto software. __________________ SLO 1SS - sold 1SS MRC NPP 6MT 2018 Ram Rebel 4x4 5.7

07-25-2017, 09:43 PM	#6
Start The Machine Drives: 2016 M6 2.0T Join Date: Nov 2016 Location: Gig Harbor, WA Posts: 843	Take your car to the dealership and update the head unit software. I had this same issue. It took the repair department people some digging to find the bulletin from GM. They found it and fixed it. Fully covered by GM. Do not pay for it out of pocket. __________________ RS Package, HD Cooling Package, Brembo 6 Piston Front Brakes, SRP Racing Pedals, Soler Performance Throttle Controller, Dyno Tuned by Trifecta, Velossa Tech Ram Air, Mishimoto Intake, aFe Air Filter, Mishimoto Charge Pipes, ZZP 67mm Throttle Body, Trifecta T40 Stage 2 Turbo, JacFab Recirculation Valve, PTP Turbo Blanket, ZZP Catted Downpipe, Mishimoto Pro Cat-Back Quad Tip Exhaust, Mishimoto Catch Cans, Mishimoto Coolant Reservoir Tank, GM SEMA Grill, Ikon Motorsports Front Fascia Extension, Ikon Motorsports 1LE Spoiler, American Authority ZL1 Side Skirts, AMPP Quad Tip Rear Valance

09-30-2017, 07:43 PM	#13
bybcous Drives: 2016 Hyper Blue 1SS Join Date: Jul 2015 Location: hampton roads Posts: 2,763	When i received my car december 2015, i had the android auto option in the settings even though i could not use it until cars head unit was updated. __________________ 1ss/Auto-Hyper Blue acs carbon flash spoiler, bmr springs, gm clear tails. Texas speed cam, 223/227 .635/.635 116 LSA, Kooks Long Tube Headers with green cats, MSD Atomic Air Force Intake, CAI Cold Air Intake, QTP cutouts. 503 hp Best so far 11.5 at 123 with a 1.83 60ft. BMR lower and upper trailing arms and upper control arms,E85 DELIVERED 12/29/15 http://youtube.com/bybcous " no talking only racing on my youtube"

07-25-2017, 08:25 PM	#3
15ke Drives: 2016 Camaro 2SS Join Date: May 2016 Location: Tennessee Posts: 11	So I waited til I got home to check, but I don't see an Android Auto menu. I do have an Apple CarPlay menu but nothing for Android. I looked in the manual and I do see a reference to it, but don't see it anywhere. There are actually many other menus in the manual that are also not in the car. I am looking in the Settings menu. Am I missing something?

07-26-2017, 06:37 AM	#7
15ke Drives: 2016 Camaro 2SS Join Date: May 2016 Location: Tennessee Posts: 11	That's part of the problem. I've had it in twice to have the update done. The first time it took all day (literally 8 hours) and they said it updated. The second time they said it was alsready updated. How do I escalate this past the local dealership?

09-30-2017, 03:52 PM	#11
15ke Drives: 2016 Camaro 2SS Join Date: May 2016 Location: Tennessee Posts: 11	In case this helps anyone in the future - the dealer finally got the software updated this week - on their third try. Android Auto now does show up in the Settings menu, and works as intended. The old software number was 23415881. New is 84131949.

09-30-2017, 05:20 PM	#12
cellsafemode Drives: 2016 Camaro 1LT Join Date: Jan 2016 Location: California Posts: 3,491	It's hilarious how this is still happening because Chevy chose to leave it up to Dealers to install the update and not allow owners to just flash update it. ridiculous. stupid. and an obvious ploy to get you into a dealership service center to steal some money from you - either through "installation charges" or coincidental crap they "find" while you're there.

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