[G8rh8rtampa]

I ordered a new front grill custom painted from this company. It said 4 weeks for delivery of custom painted parts. After 9 weeks of not receiving my grill I called numerous times and finally received an email back saying the product would ship the following week. I did finally receive my grill the wuality of the custom paint was bad with overspray all over the back side and the grill was broken. A piece was broken off where it has a tab with a hole to screw it in. I called and was told to take pictures and email them which I did. I heard nothing back for days and called again and they asked for more pictures which I sent. After a few more days they finally issued a return and it was shipped back with the promise of a new grill. Three weeks later I receive a package from RPI Designs containing the exact same broken grill I shipped them back still broken. I again start the calling and email process all over again and again several weeks later I get a response that they will ship me a new grill and it will be a few weeks before I receive it and to just keep the broken one. I said no i have no more confidence in your company and to just issue me a refund. Their response was that if I pay to ship the broken piece of crap they shipped me twice they would refund my money. At this point I think I'll eat the $250 they charged me and give them as much bad press as I possibly can. I intend to post this on every forum that I am a member to warn people not to do business with this company.

[Glen e]

I have been buying from RPI for several years, never a problem.

[G8rh8rtampa]

I'm sure they have to have some satisfied customers or they wouldn't still be in business. I am just sharing my experience with them. If you search this forum and all others you do find many complaints as well as with the BBB and challenger forums.

[raptor5244]

What a shame. However, don't let them off the hook, you have already wasted this much time so you might as well get the advertised product or get your refund.

[Top_Agent]

Good to know about your experience. Will note accordingly.

[trialskid]

Last month I ordered the airbag cover decals they have. I received a tracking number from them and according to that tracking number my package was delivered July 22. I emailed them telling them I never received anything. They weren't willing to help at all and told me to contact the post office and it has nothing to do with them

[Zoom]

Thanks for the heads up. Sorry for your bad experience.

[MiamiBlueCamaro]

Originally Posted by Top_Agent

Good to know about your experience. Will note accordingly.

+1

[andrec10]

They have a bad rap over on the Corvette Forums as well. So this is not a first time thing....

[suzook]

Originally Posted by trialskid

Last month I ordered the airbag cover decals they have. I received a tracking number from them and according to that tracking number my package was delivered July 22. I emailed them telling them I never received anything. They weren't willing to help at all and told me to contact the post office and it has nothing to do with them

It always amazes me how companies send out an item....it was "delivered"... And now its the customers problem. I would never do business with a company that pulls this shit. Thanks for the heads up.

[JustShootMe]

Originally Posted by trialskid

Last month I ordered the airbag cover decals they have. I received a tracking number from them and according to that tracking number my package was delivered July 22. I emailed them telling them I never received anything. They weren't willing to help at all and told me to contact the post office and it has nothing to do with them

Same thing happened to me when I tried to order bow ties for my 5th gen , they did nothing to remedy the situation . I wrote them off as a shady business a long time ago . Never again !

[Karma81]

Originally Posted by suzook

It always amazes me how companies send out an item....it was "delivered"... And now its the customers problem. I would never do business with a company that pulls this shit. Thanks for the heads up.

If you ship something to someone and have a tracking # proving it was delivered, why is it the shippers problem? If something gets stolen off a front porch or the shipping co. didn't deliver it? As far as im concerned, if you buy something from me and I ship it out AND can prove it, my obligation is done! call the shipping company and file a claim.

[suzook]

Originally Posted by Karma81

If you ship something to someone and have a tracking # proving it was delivered, why is it the shippers problem? If something gets stolen off a front porch or the shipping co. didn't deliver it? As far as im concerned, if you buy something from me and I ship it out AND can prove it, my obligation is done! call the shipping company and file a claim.

I'm not the one that shipped it. The shipper should file the claim. If I signed for it, different story.

[raptor5244]

Originally Posted by Karma81

If you ship something to someone and have a tracking # proving it was delivered, why is it the shippers problem? If something gets stolen off a front porch or the shipping co. didn't deliver it? As far as im concerned, if you buy something from me and I ship it out AND can prove it, my obligation is done! call the shipping company and file a claim.

That may very well be, but you would hope a company that wants to remain in business would make the slightest attempt at customer service and check into the shipping issue rather than telling a customer to go pound sand.