when do you get the GM survey

JCunningham · 05-02-2017, 11:23 PM

How long after you buy your car do you get the survey?

Glen e · 05-02-2017, 11:26 PM

30 days, maybe a bit longer....

JCunningham · 05-02-2017, 11:45 PM

ok good i still have leverage. I got a survey the day after. I thought it was a independent survey. Now im sure it was. If you have seen my posts my dealer probably owes me around $3k in repair and parts. They say they will take care of it but havent yet.

LuvMI · 05-03-2017, 12:05 AM

I've had my 2LT since the end of Dec and I've filled out about three so far, not including the new one in my inbox.

TrickracenLS3 · 05-03-2017, 01:36 AM

Not everyone gets one, it use to be the 2nd Friday after your purchase but now they are coming within a few days as long as you did your welcome call from on Star.

JCunningham · 05-03-2017, 01:38 AM

i never pushed the blue button

TrickracenLS3 · 05-03-2017, 01:48 AM

Quote:

Originally Posted by JCunningham

i never pushed the blue button

The dealer might have pressed it for you, my onstar rep explained that is a trigger for the survey.

JCunningham · 05-03-2017, 01:51 AM

I know its active. but i did get a very inconvenient robo call from them to press it to find out all I could do with onstar. I never did

TrickracenLS3 · 05-03-2017, 01:53 AM

Quote:

Originally Posted by JCunningham

I know its active. but i did get a very inconvenient robo call from them to press it to find out all I could do with onstar. I never did

well congrats, you got one without the onstar button being pressed.

m666etal · 05-03-2017, 08:18 AM

I just got it a few days ago. Purchased my car last November.

SS 1LE · 05-03-2017, 09:37 AM

I've gotten about five various surveys.

When the car was about a month old: GM and Chevrolet dealership surveys.

When the car was about two months old: Strategic Vision survey.

When the car was about four months old: The second part of the Strategic Vision survey, and another GM survey. Both just came last week.

Glen e · 05-03-2017, 09:45 AM

There are many reasons why a survey can be delayed, the majority of the time is the dealership either punches (reports it sold and gone) it late or early, which triggers a survey. When a dealership punches the car early, you may get a survey before you ever even deliver the car. Because GM thinks you already have it. Frankly it's a very inaccurate process. But everyone gets the survey if they have punched the car sold. Because every survey goes into the incentive/punishment system that GM has set up to pay money back to the dealer.

If you have received absolutely nothing from GM or the dealership, it's very possible your car is punched to someone else and GM doesn't know who you are. It's worth a call to GM customer relations to see when your warranty started, and if all the information in the computer regarding your address is accurate. Otherwise, you'll never hear about a recall.
This is particularly important if you are buying a dealer demo, dealer employee car etc.

There are several surveys. The only one that really matters is the one that asks you about your sales delivery experience and how you like the salesman etc. etc. That's the one that will,either pay or Doc the dealer money. The rest of them are either by a vendor of GM-strategic vision-or JD power. There is also the "IQS" survey which is from GM but wants to know how you like your car in the first 90 days and what broke.

JCunningham · 05-03-2017, 09:52 AM

it on my owners page with correct warranty date.

nancygrl · 05-03-2017, 10:58 AM

Mine was a couple of weeks after buying.

05-02-2017, 11:23 PM	#1
JCunningham Drives: 2017 2SS M6 Join Date: Jun 2013 Location: WNY Posts: 7,071	when do you get the GM survey How long after you buy your car do you get the survey? __________________ real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1

05-02-2017, 11:26 PM	#2
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	30 days, maybe a bit longer.... __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

05-02-2017, 11:45 PM	#3
JCunningham Drives: 2017 2SS M6 Join Date: Jun 2013 Location: WNY Posts: 7,071	ok good i still have leverage. I got a survey the day after. I thought it was a independent survey. Now im sure it was. If you have seen my posts my dealer probably owes me around $3k in repair and parts. They say they will take care of it but havent yet. __________________ real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1

05-03-2017, 01:36 AM	#5
TrickracenLS3 Drives: 2016 Camaro 2SS Red Hot Join Date: Dec 2014 Location: San Fernando Valley, CA Posts: 476	Not everyone gets one, it use to be the 2nd Friday after your purchase but now they are coming within a few days as long as you did your welcome call from on Star. __________________ 1989 Iroc-Z Z28 1LE/HP (Sold) 2010 2SS Rally Yellow: Corsa/Vararam (Sold) Current: 2016 Camaro 2SS Red Hot Current: 2016 Tahoe LT Current: 2018 Mini Countryman S

05-03-2017, 01:38 AM	#6
JCunningham Drives: 2017 2SS M6 Join Date: Jun 2013 Location: WNY Posts: 7,071	i never pushed the blue button __________________ real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1

05-03-2017, 12:05 AM	#4
LuvMI Lovin the growl... Drives: 2018 2SS Join Date: Mar 2017 Location: Rogers, Arkansas Posts: 926	I've had my 2LT since the end of Dec and I've filled out about three so far, not including the new one in my inbox.

05-03-2017, 01:51 AM	#8
JCunningham Drives: 2017 2SS M6 Join Date: Jun 2013 Location: WNY Posts: 7,071	I know its active. but i did get a very inconvenient robo call from them to press it to find out all I could do with onstar. I never did __________________ real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1

05-03-2017, 08:18 AM	#10
m666etal Drives: Civic Join Date: Nov 2016 Location: NJ Posts: 224	I just got it a few days ago. Purchased my car last November.

05-03-2017, 09:37 AM	#11
SS 1LE マスタング = 遅い Drives: 2017 Chevrolet Camaro SS 1LE Join Date: Aug 2015 Location: Florida Posts: 7,061	I've gotten about five various surveys. When the car was about a month old: GM and Chevrolet dealership surveys. When the car was about two months old: Strategic Vision survey. When the car was about four months old: The second part of the Strategic Vision survey, and another GM survey. Both just came last week. __________________

05-03-2017, 09:45 AM	#12
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	There are many reasons why a survey can be delayed, the majority of the time is the dealership either punches (reports it sold and gone) it late or early, which triggers a survey. When a dealership punches the car early, you may get a survey before you ever even deliver the car. Because GM thinks you already have it. Frankly it's a very inaccurate process. But everyone gets the survey if they have punched the car sold. Because every survey goes into the incentive/punishment system that GM has set up to pay money back to the dealer. If you have received absolutely nothing from GM or the dealership, it's very possible your car is punched to someone else and GM doesn't know who you are. It's worth a call to GM customer relations to see when your warranty started, and if all the information in the computer regarding your address is accurate. Otherwise, you'll never hear about a recall. This is particularly important if you are buying a dealer demo, dealer employee car etc. There are several surveys. The only one that really matters is the one that asks you about your sales delivery experience and how you like the salesman etc. etc. That's the one that will,either pay or Doc the dealer money. The rest of them are either by a vendor of GM-strategic vision-or JD power. There is also the "IQS" survey which is from GM but wants to know how you like your car in the first 90 days and what broke. __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant Last edited by Glen e; 05-03-2017 at 09:59 AM.

05-03-2017, 09:52 AM	#13
JCunningham Drives: 2017 2SS M6 Join Date: Jun 2013 Location: WNY Posts: 7,071	it on my owners page with correct warranty date. __________________ real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1

05-03-2017, 10:58 AM	#14
nancygrl 雪の玉 Drives: '22 Z71 RST Silverado Join Date: Feb 2011 Location: South Posts: 3,415	Mine was a couple of weeks after buying.

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