Waiting for update media screen?? My link issue or normal Update? - Page 2

talon90 · 08-22-2017, 02:49 PM

If anyone else happens to encounter this issue, there is an HMI software update to address it. The update required for this screen / condition is bulletin 17-NA-025. This is an HMI software issue and this fix will take care of it. For what it is worth, the screen will time out on it's own but it takes 80 minutes so most aren't inclined to wait that long. The battery pull will reset it but it will likely come back.

LtColumbo · 09-07-2017, 11:13 PM

My 7" screen was dead when I started the car up tonight, but did not get any messages. The back-lighting for the controls was off too. No radio, no back-up camera. Dead. I shut the car off and restarted, but it was still dead. After driving a few miles, the screen came back on as normal. No message. I did not try the radio, etc, but assume they will work.

cmeJATT · 08-06-2018, 02:27 PM

i'm having the same exact issue. i guess i'll unplug the negative cable for the night and pray it works. i really don't want to take my car to the dealer.

i have tried the following
1. unpluged all USB and cables
2. remove fuse from trunk and reinsert
3. disconnect the battery for 10 minutes.

Sandycuellar8 · 02-04-2020, 08:27 AM

Quote:

Originally Posted by talon90

If anyone else happens to encounter this issue, there is an HMI software update to address it. The update required for this screen / condition is bulletin 17-NA-025. This is an HMI software issue and this fix will take care of it. For what it is worth, the screen will time out on it's own but it takes 80 minutes so most aren't inclined to wait that long. The battery pull will reset it but it will likely come back.

I have the same problem! It's been more than a week, I tried the battery twice and it didn't work! It's driving me crazy, the dealer wants to charge me $ 200 for an update. that makes no sense🤦🏻*♂️.can I do this update by myself? using bulletin 17 -NA-025 ?? please any help i would appreciate it

concernedowner · 03-11-2020, 11:33 AM

The dealer wants $1200 to replace the module, but I think it's a software issue outlined here...

https://static.nhtsa.gov/odi/tsbs/20...16572-9999.pdf

Exact same screen I'm getting. Says less than an hour of labor. I'm contacting GM about it.

Indy_62 · 03-11-2020, 07:09 PM

For hmi issues contact https://www.whiteautoandmedia.com they are one of the few that can help with hmi software

concernedowner · 03-11-2020, 08:24 PM

Appreciate it.

03-11-2020, 11:33 AM	#19
concernedowner Drives: Chevy Camaro Join Date: Mar 2020 Location: FL Posts: 2	Having issue The dealer wants $1200 to replace the module, but I think it's a software issue outlined here... https://static.nhtsa.gov/odi/tsbs/20...16572-9999.pdf Exact same screen I'm getting. Says less than an hour of labor. I'm contacting GM about it.

03-11-2020, 07:09 PM	#20
Indy_62 Drives: 2017 2SS / 2003 S10 Crew Cab Join Date: Oct 2019 Location: Rogers, AR Posts: 43 View My Garage	For hmi issues contact https://www.whiteautoandmedia.com they are one of the few that can help with hmi software __________________ Never say never!

03-11-2020, 08:24 PM	#21
concernedowner Drives: Chevy Camaro Join Date: Mar 2020 Location: FL Posts: 2	Thanks! Appreciate it.

08-22-2017, 02:49 PM	#15
talon90 Drives: 2017 Red Hot 2LT RS Join Date: Jul 2013 Location: Titusville, FL Posts: 76	If anyone else happens to encounter this issue, there is an HMI software update to address it. The update required for this screen / condition is bulletin 17-NA-025. This is an HMI software issue and this fix will take care of it. For what it is worth, the screen will time out on it's own but it takes 80 minutes so most aren't inclined to wait that long. The battery pull will reset it but it will likely come back.

09-07-2017, 11:13 PM	#16
LtColumbo Drives: 2017 1LT RS V6 A8, 2020 Fusion Join Date: Jun 2017 Location: Santa Clarita, CA Posts: 115	My 7" screen was dead when I started the car up tonight, but did not get any messages. The back-lighting for the controls was off too. No radio, no back-up camera. Dead. I shut the car off and restarted, but it was still dead. After driving a few miles, the screen came back on as normal. No message. I did not try the radio, etc, but assume they will work.

08-06-2018, 02:27 PM	#17
cmeJATT Drives: SS-6-SPD Join Date: Jan 2017 Location: New Jersey Posts: 1,364	i'm having the same exact issue. i guess i'll unplug the negative cable for the night and pray it works. i really don't want to take my car to the dealer. i have tried the following 1. unpluged all USB and cables 2. remove fuse from trunk and reinsert 3. disconnect the battery for 10 minutes.

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