RPI Designs doing some shady sh!t too??

driven2exceSS · 07-23-2021, 10:02 PM

Just preempting on an issue, that I will certainly elaborate on later, if they do not do the right thing regarding an order...

Trochoidal · 07-23-2021, 11:05 PM

Hmm

driven2exceSS · 07-24-2021, 08:28 PM

Yeah see what Monday brings. I would of certainly gone into details, had they not been a sponsor of Camaro6. The sad thing is this is over $15 dollars (yeah one-five). Not big money. But it may be a case of bait and switch, and thats simply wrong. If they do not make good on their end with proper customer service etiquette, it will be assumed it was intentional and BBB, and full exposure of their behavior will follow...

Allez · 07-24-2021, 09:03 PM

Really not sure about the purpose of this type of post.

Why not wait until you see what happens and then post? By posting this now is seems almost like a threat.

driven2exceSS · 07-24-2021, 09:40 PM

Because I already had a few email interaction(s) this past week following my purchase with a particular person that actually reached out to me! following my order, and that I have not received and appropriate response regarding it. I made a phone call Friday to follow up my email(s) because I was actually shocked in how this was handled. Following my phone call Friday I have little faith in the outcome changing, considering the person that has emailed me is the person ultimately needing to address this issue? However the guy I spoke to Friday is trying to still help, so I'm hopeful to see where he gets . It is not a threat. I am alerting others to be warned. Again, I would have been an open book, but trying to be respectful to our sponsors, and our forum, and the fact nothing will be resolved over the weekend. Otherwise I would be writing a full and complete Vendor and Seller review / feedback / experience that I encountered. I am simply trying to be respectful walking a line here, but wanting to expose/talk about my experience.

driven2exceSS · 07-26-2021, 04:19 PM

Monday's business hours (CST) has come and gone, and I didn't receive any follow-up. I will make another call to them tomorrow morning in effort to see if someone can resolve this "ridiculous" issue. See where that gets me. Then its plan BBB. Which should mean something since they pride on being BBB Accredited.

Westcamaro · 07-26-2021, 08:14 PM

Just spill the beans or quit posting about it….. your deadline came and went give it up or move on…..

Mike Aruba · 07-26-2021, 09:21 PM

I've had great luck with their customer service recently via email. I am beginning the process of an exchange currently.

arpad_m · 07-26-2021, 09:49 PM

Never had a problem with them either, be it ordering, shipping, packaging, product quality or the occasional "please help me, I'm missing a piece of the puzzle installing this thing" phone call.

driven2exceSS · 07-27-2021, 07:53 PM

Well I am simply bringing forward my experience with RPI Designs (aka MadisonMotorParts).
This not me/someone being impatient on shipping delays. Like I said previously this IS over short money, only $15 dollars. I feel this was handled inappropriately, and continues to not be addressed in the right manner. Therefore it needs to be called out. It clearly appears to be bait and switch advertising/sales. I do not think the customer is, or should be, liable post transaction and payment!! If it were an error on their advertising department, then most any company would ultimately follow through with the contract of the sale, and the error would be rectified going forward on any future sales. This was not the case with RPI Designs. The sale was completed, and the contract between seller and buyer was final as seen in my screen shots. The amount advertised was deducted from my account. Then post sale they follow up with an email to me wanting more money!! What??? Furthermore they just decided to refund my transaction, not fulfill it?? What??? This behavior is just to be swept under the rug? That is WRONG.... That is not how any business should handle this circumstance. Let alone one that boasts about being a BBB Accredited Business.

Westcamaro · 07-27-2021, 07:58 PM

Ok, I can get behind that as a legit complaint. They should sell it to you at the price paid God Speed brother

driven2exceSS · 07-27-2021, 08:00 PM

Joshinator99 · 07-27-2021, 08:34 PM

Quote:

Originally Posted by Westcamaro

Ok, I can get behind that as a legit complaint. They should sell it to you at the price paid God Speed brother

For sure. That’s BS.

Trochoidal · 07-27-2021, 08:42 PM

Sometimes it takes years to gain customer(s). It literally takes no time to lose them.

They advertise for roughly 20% off and change their mind after the transaction is complete? By definition, that’s truly bait and switch.

07-23-2021, 10:02 PM	#1
driven2exceSS Drives: 2016 2SS BLK A8 Vert Join Date: Dec 2017 Location: MA Posts: 1,029	RPI Designs doing some shady sh!t too?? Just preempting on an issue, that I will certainly elaborate on later, if they do not do the right thing regarding an order... __________________ NPP, MRC, Tinted side & rear reflectors, OEM ZL1 Rockers / 3rd Brake / Darken tail lights, OEM Blk rear splash guards, Satin hood wrap, Fuse pull, Sound tube delete, Cat delete, Ported 95 TB, Ported MSD IM, Dry RotoFab, ARH 1 7/8 headers, E85, "Performance Dyno" Tune, BMR "pieces", "Track" alignment, Hawk DCT-70/70's w/SRF, Goodridge lines, Ti shims, Red powdered calipers, 18" APEX SM-10's w/ Pirelli DH's, FE4 Vert swaybars, Brake cooling ducts, ATI 10% UD, Vorshlag camber plates, OEM 1LE Splitter w/APR Ext., Velossa BIG MOUTH Ram Air, CF QA1, ZLE brakes(F)

07-23-2021, 11:05 PM	#2
Trochoidal Drives: 2017 Camaro 2SS A8 Join Date: May 2019 Location: USA Posts: 1,656	Hmm __________________ Roto-Fab w/sound tube delete, Katech ported TB, Pray IM, Velossa, DD side markers, DSX FF, UPR Catch can, Halo brace, My custom vent gauge pod Originally Posted by arpad_m - “Aww, yet another oil thread with almost the same question in the OP“

07-24-2021, 08:28 PM	#3
driven2exceSS Drives: 2016 2SS BLK A8 Vert Join Date: Dec 2017 Location: MA Posts: 1,029	Yeah see what Monday brings. I would of certainly gone into details, had they not been a sponsor of Camaro6. The sad thing is this is over $15 dollars (yeah one-five). Not big money. But it may be a case of bait and switch, and thats simply wrong. If they do not make good on their end with proper customer service etiquette, it will be assumed it was intentional and BBB, and full exposure of their behavior will follow... __________________ NPP, MRC, Tinted side & rear reflectors, OEM ZL1 Rockers / 3rd Brake / Darken tail lights, OEM Blk rear splash guards, Satin hood wrap, Fuse pull, Sound tube delete, Cat delete, Ported 95 TB, Ported MSD IM, Dry RotoFab, ARH 1 7/8 headers, E85, "Performance Dyno" Tune, BMR "pieces", "Track" alignment, Hawk DCT-70/70's w/SRF, Goodridge lines, Ti shims, Red powdered calipers, 18" APEX SM-10's w/ Pirelli DH's, FE4 Vert swaybars, Brake cooling ducts, ATI 10% UD, Vorshlag camber plates, OEM 1LE Splitter w/APR Ext., Velossa BIG MOUTH Ram Air, CF QA1, ZLE brakes(F)

07-24-2021, 09:40 PM	#5
driven2exceSS Drives: 2016 2SS BLK A8 Vert Join Date: Dec 2017 Location: MA Posts: 1,029	Because I already had a few email interaction(s) this past week following my purchase with a particular person that actually reached out to me! following my order, and that I have not received and appropriate response regarding it. I made a phone call Friday to follow up my email(s) because I was actually shocked in how this was handled. Following my phone call Friday I have little faith in the outcome changing, considering the person that has emailed me is the person ultimately needing to address this issue? However the guy I spoke to Friday is trying to still help, so I'm hopeful to see where he gets . It is not a threat. I am alerting others to be warned. Again, I would have been an open book, but trying to be respectful to our sponsors, and our forum, and the fact nothing will be resolved over the weekend. Otherwise I would be writing a full and complete Vendor and Seller review / feedback / experience that I encountered. I am simply trying to be respectful walking a line here, but wanting to expose/talk about my experience. __________________ NPP, MRC, Tinted side & rear reflectors, OEM ZL1 Rockers / 3rd Brake / Darken tail lights, OEM Blk rear splash guards, Satin hood wrap, Fuse pull, Sound tube delete, Cat delete, Ported 95 TB, Ported MSD IM, Dry RotoFab, ARH 1 7/8 headers, E85, "Performance Dyno" Tune, BMR "pieces", "Track" alignment, Hawk DCT-70/70's w/SRF, Goodridge lines, Ti shims, Red powdered calipers, 18" APEX SM-10's w/ Pirelli DH's, FE4 Vert swaybars, Brake cooling ducts, ATI 10% UD, Vorshlag camber plates, OEM 1LE Splitter w/APR Ext., Velossa BIG MOUTH Ram Air, CF QA1, ZLE brakes(F)

07-26-2021, 04:19 PM	#6
driven2exceSS Drives: 2016 2SS BLK A8 Vert Join Date: Dec 2017 Location: MA Posts: 1,029	Monday's business hours (CST) has come and gone, and I didn't receive any follow-up. I will make another call to them tomorrow morning in effort to see if someone can resolve this "ridiculous" issue. See where that gets me. Then its plan BBB. Which should mean something since they pride on being BBB Accredited. __________________ NPP, MRC, Tinted side & rear reflectors, OEM ZL1 Rockers / 3rd Brake / Darken tail lights, OEM Blk rear splash guards, Satin hood wrap, Fuse pull, Sound tube delete, Cat delete, Ported 95 TB, Ported MSD IM, Dry RotoFab, ARH 1 7/8 headers, E85, "Performance Dyno" Tune, BMR "pieces", "Track" alignment, Hawk DCT-70/70's w/SRF, Goodridge lines, Ti shims, Red powdered calipers, 18" APEX SM-10's w/ Pirelli DH's, FE4 Vert swaybars, Brake cooling ducts, ATI 10% UD, Vorshlag camber plates, OEM 1LE Splitter w/APR Ext., Velossa BIG MOUTH Ram Air, CF QA1, ZLE brakes(F)

07-24-2021, 09:03 PM	#4
Allez Drives: 2016 Camaro 2SS Join Date: Jun 2016 Location: Maryland Posts: 808	Really not sure about the purpose of this type of post. Why not wait until you see what happens and then post? By posting this now is seems almost like a threat.

07-26-2021, 08:14 PM	#7
Westcamaro Drives: 69 Z28 RS 19 2SS Convertible 10 Ava Join Date: Jun 2020 Location: San Antonio Texas Posts: 52	Just spill the beans or quit posting about it….. your deadline came and went give it up or move on…..

07-26-2021, 09:21 PM	#8
Mike Aruba Drives: 2016 2SS Join Date: Apr 2020 Location: Florida Man Posts: 86	I've had great luck with their customer service recently via email. I am beginning the process of an exchange currently.

07-26-2021, 09:49 PM	#9
arpad_m Drives: 2018 Camaro 2SS A8 Join Date: Jul 2017 Location: East Tennessee Posts: 12,084 View My Garage	Never had a problem with them either, be it ordering, shipping, packaging, product quality or the occasional "please help me, I'm missing a piece of the puzzle installing this thing" phone call. __________________ 2018 Camaro 2SS — G7E MX0 NPP F55 IO6 735 rwhp \| 665 rwtq Magnuson TVS 2300 80mm pulley \| Kooks 1 7/8" LT headers \| JRE smooth idle terminator cam \| LT4 FS & injectors \| TSP forged pistons & rods JMS PowerMAX \| DSX flex fuel kit \| Roto-Fab CAI \| Soler 95mm LT5 TB \| 1LE wheels \| 1LE brakes \| BMR rear cradle lockout \| JRE custom tune 1100 - 1/30/18 \| 2000 - 1/31/18 3000 - 2/06/18 TPW 2/26/18 3400 - 2/19/18 \| 3800 - 2/26/18 4300 - 2/27/18 \| 4B00 - 3/01/18 4200 - 3/05/18 \| 4800 - 3/14/18 5000 - 3/16/18 \| 6000 - 3/19/18

07-27-2021, 07:53 PM	#10
driven2exceSS Drives: 2016 2SS BLK A8 Vert Join Date: Dec 2017 Location: MA Posts: 1,029	Well I am simply bringing forward my experience with RPI Designs (aka MadisonMotorParts). This not me/someone being impatient on shipping delays. Like I said previously this IS over short money, only $15 dollars. I feel this was handled inappropriately, and continues to not be addressed in the right manner. Therefore it needs to be called out. It clearly appears to be bait and switch advertising/sales. I do not think the customer is, or should be, liable post transaction and payment!! If it were an error on their advertising department, then most any company would ultimately follow through with the contract of the sale, and the error would be rectified going forward on any future sales. This was not the case with RPI Designs. The sale was completed, and the contract between seller and buyer was final as seen in my screen shots. The amount advertised was deducted from my account. Then post sale they follow up with an email to me wanting more money!! What??? Furthermore they just decided to refund my transaction, not fulfill it?? What??? This behavior is just to be swept under the rug? That is WRONG.... That is not how any business should handle this circumstance. Let alone one that boasts about being a BBB Accredited Business. Attached Images __________________ NPP, MRC, Tinted side & rear reflectors, OEM ZL1 Rockers / 3rd Brake / Darken tail lights, OEM Blk rear splash guards, Satin hood wrap, Fuse pull, Sound tube delete, Cat delete, Ported 95 TB, Ported MSD IM, Dry RotoFab, ARH 1 7/8 headers, E85, "Performance Dyno" Tune, BMR "pieces", "Track" alignment, Hawk DCT-70/70's w/SRF, Goodridge lines, Ti shims, Red powdered calipers, 18" APEX SM-10's w/ Pirelli DH's, FE4 Vert swaybars, Brake cooling ducts, ATI 10% UD, Vorshlag camber plates, OEM 1LE Splitter w/APR Ext., Velossa BIG MOUTH Ram Air, CF QA1, ZLE brakes(F)

07-27-2021, 07:58 PM	#11
Westcamaro Drives: 69 Z28 RS 19 2SS Convertible 10 Ava Join Date: Jun 2020 Location: San Antonio Texas Posts: 52	Ok, I can get behind that as a legit complaint. They should sell it to you at the price paid God Speed brother

07-27-2021, 08:00 PM	#12
driven2exceSS Drives: 2016 2SS BLK A8 Vert Join Date: Dec 2017 Location: MA Posts: 1,029	__________________ NPP, MRC, Tinted side & rear reflectors, OEM ZL1 Rockers / 3rd Brake / Darken tail lights, OEM Blk rear splash guards, Satin hood wrap, Fuse pull, Sound tube delete, Cat delete, Ported 95 TB, Ported MSD IM, Dry RotoFab, ARH 1 7/8 headers, E85, "Performance Dyno" Tune, BMR "pieces", "Track" alignment, Hawk DCT-70/70's w/SRF, Goodridge lines, Ti shims, Red powdered calipers, 18" APEX SM-10's w/ Pirelli DH's, FE4 Vert swaybars, Brake cooling ducts, ATI 10% UD, Vorshlag camber plates, OEM 1LE Splitter w/APR Ext., Velossa BIG MOUTH Ram Air, CF QA1, ZLE brakes(F)

07-27-2021, 08:42 PM	#14
Trochoidal Drives: 2017 Camaro 2SS A8 Join Date: May 2019 Location: USA Posts: 1,656	Sometimes it takes years to gain customer(s). It literally takes no time to lose them. They advertise for roughly 20% off and change their mind after the transaction is complete? By definition, that’s truly bait and switch. __________________ Roto-Fab w/sound tube delete, Katech ported TB, Pray IM, Velossa, DD side markers, DSX FF, UPR Catch can, Halo brace, My custom vent gauge pod Originally Posted by arpad_m - “Aww, yet another oil thread with almost the same question in the OP“

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