[Can'tHave2MuchHP]

Originally Posted by JANNETTYRACING

Car has been at the dealer since last Tuesday, a field engineer worked with the lead tech on my car and did a 5th alignment mind you the car has 600 miles on it.

The took out my track specs and put in the street specs called me and told me the car was fixed, I said no way but I will come drive the car this was last Thursday night.

So I take the car on a drive and now the car pulls to the left under normal driving which it never did with all the alignments that have been done, and still pulls right under throttle.

So I left the car there and I am furious at this point, so your telling me the car is fixed by changing the alignment back to street mode and I can't run the track settings but it is OK that it pulls to the left all the time?.

I asked them to drain the differential oil and save me a sample to see if there is any thing coming apart, and do test a theory of mine that the fluid might not be slick enough.

The way I feel this is let off the throttle then apply throttle and I can feel it in the seat the car twists to the right and moves in to the gutter if I don't correct with the steering.

There is no question in my mind there is something wrong with the differential.

The Field engineer is convinced the car is fixed and told the dealer not to work on the car any more. This turns my stomach.

So at this point I don't know what this means for my problem.

Sick to my stomach.

If there is anyone out there that can help please PM me or email me tedj@jannettyracing.com

Ted.

Ted,

I spoke with my father about this again. The only things we can come up with would be...

1) Go to a new dealer. Does not have to be a Chevrolet dealer, I would suggest a Cadillac store. Speak to their service before going there and get a feel for it, ask how they've felt with vehicles like this before...

2) Re-call Chevrolet Customer Service, open a case, if you haven't already. And complain Loudly. Use what you want as backup, possibly some wording that you're a very experienced mechanic/performance shop and can give quite the bashing session if need be. Wink wink.

3) See if either your current dealer, or a new dealer will give you the contact information for the Regional Zone Manager. The Zone Manager is the guy who that Field Tech reports to. If you can get a dealer that will either give you his contact info or the dealer will contact the Zone Manager themselves and fight for you, you may get some where. Goes without saying, that a LOT of these Zone/District Managers are a real joy to deal with (sarcasm) they're extremely lacking in customer service, they're all about bean counting, and they want to report to their higher-ups on how LITTLE they had to fix, not how much they had to fix. But they're not all that way, some are wonderful to deal with.

4) If the vehicle has been in to multiple times to multiple dealerships, none of which have fixed the problem, you are absolutely entitled to open a Lemon Law case. In which case, they'll be buying your vehicle back. If need be, lawyer up.

5) Get the dealership owner involved if you can. They'll have as much executive power as you could hope for. Some owners will do whatever is necessary to keep a customer happy and then ream Chevrolet out later. We have had to do it.

That's all I can think of. PM me if need be.

[ZL1 1LE]

Originally Posted by JANNETTYRACING

Car has been at the dealer since last Tuesday, a field engineer worked with the lead tech on my car and did a 5th alignment mind you the car has 600 miles on it.

The took out my track specs and put in the street specs called me and told me the car was fixed, I said no way but I will come drive the car this was last Thursday night.

So I take the car on a drive and now the car pulls to the left under normal driving which it never did with all the alignments that have been done, and still pulls right under throttle.

So I left the car there and I am furious at this point, so your telling me the car is fixed by changing the alignment back to street mode and I can't run the track settings but it is OK that it pulls to the left all the time?.

I asked them to drain the differential oil and save me a sample to see if there is any thing coming apart, and do test a theory of mine that the fluid might not be slick enough.

The way I feel this is let off the throttle then apply throttle and I can feel it in the seat the car twists to the right and moves in to the gutter if I don't correct with the steering.

There is no question in my mind there is something wrong with the differential.

The Field engineer is convinced the car is fixed and told the dealer not to work on the car any more. This turns my stomach.

So at this point I don't know what this means for my problem.

Sick to my stomach.

If there is anyone out there that can help please PM me or email me tedj@jannettyracing.com

Ted.

Lemon law.

[Can'tHave2MuchHP]

Originally Posted by ZL1 1LE

Lemon law.

As noted in my post, yes if multiple visits doesn't fix it, you're eligible for it. Having multiple dealers also not able to fix it, will add weight to your argument.

[bobby35ny]

WOW, spend 70k and the aggravation they put you through, OMFG!!!
I would call every media outlet you can.
What a shame.

[camaro5]

Let an arbitrator decide if the car's fixed:

If you are experiencing a problem with your vehicle that has not been resolved to your satisfaction, this booklet will tell you about the BBB AUTO LINE program and how it can help you resolve your dispute.

https://www.auto.bbb.org/lemon-law-complaint-form/

[full*throttle*therapy]

At any point did you AND The Field tech drive the car together? Seems to me if he were in the pass seat and you were driving took your hands off the wheel and gave it some gas, demonstrated the issue happens consistently that there is no way he could deny there wasn't an issue? It's almost as if they are treating it as a subjective issue. Can you get this on go pro? Start going all social with it?

[Fraxum]

Yea Ted, It sounds like you have a case. I went through this with my 5th gen ZL1. In the end GM made me happy, but it was a process. I learned a lot. I don't think you need a lawyer, I did not have one. You do need a letter of intent. Which sends you right to GM's lawyers. Of course the NJ Lemon law is pro consumer so that may have helped.

There was one part of it however that is still a mystery to me.

Hit me up if you want to chat about it.

http://www.gm.com/lemon-law.html

[Can'tHave2MuchHP]

Originally Posted by full*throttle*therapy

At any point did you AND The Field tech drive the car together? Seems to me if he were in the pass seat and you were driving took your hands off the wheel and gave it some gas, demonstrated the issue happens consistently that there is no way he could deny there wasn't an issue? It's almost as if they are treating it as a subjective issue. Can you get this on go pro? Start going all social with it?

That's exactly how they treat most issues. Unfortunately, they're most worried about getting you shut up and costing them as little time and money as possible, then they are actually fixing the problem. That's why you usually want somebody with more swing than a customer to keep them on task to fix it or buy it back.

[full*throttle*therapy]

You Tube, Twitter and Facebook are very very big hammers that the customer can swing. I would only use them as a last resort. Again, demonstrate the issue in High Definition, document and articulate the problem while on video, show to correct people at (insert appropriate place here, owner, gm, sa, anyone of CH2MHP's mentions). Use it as leverage. You said that the eLSD was showing as active during straight line, zero acceleration? That ain't right. Get that shit on video.

[Fraxum]

Originally Posted by full*throttle*therapy

You Tube, Twitter and Facebook are very very big hammers that the customer can swing. I would only use them as a last resort. Again, demonstrate the issue in High Definition, document and articulate the problem while on video, show to correct people at (insert appropriate place here, owner, gm, sa, anyone of CH2MHP's mentions). Use it as leverage. You said that the eLSD was showing as active during straight line, zero acceleration? That ain't right. Get that shit on video.

I think if Ted contacts the GM lawyers he might get some action.

In my mind Chevy built this super-fast car and if it's not safe with this defect the lawyers will do something. The sad part is they move so slowwwwwly and the weather is getting nice.

The more I read the less of a fan of the E-LSD I am. If that is the root of the problem.

[JANNETTYRACING]

Originally Posted by full*throttle*therapy

At any point did you AND The Field tech drive the car together? Seems to me if he were in the pass seat and you were driving took your hands off the wheel and gave it some gas, demonstrated the issue happens consistently that there is no way he could deny there wasn't an issue? It's almost as if they are treating it as a subjective issue. Can you get this on go pro? Start going all social with it?

This is what my goal is but have not had much luck, I want to use the Performance data recorder at the same time as I now have a Memory chip installed.

My goal is to handle this as diplomatically as possible without stirring the pot, I have respect for GM and My dealer but you can understand my frustration.

I appreciate all the suggestions, especially from Can'thavetoomuchHP

[pcguy2u]

Stories like this give the brand a bad name. And here I was thinking I wanted to replace my C6ZR1...

So long GM

[Dethsupp0rt]

Originally Posted by pcguy2u

Stories like this give the brand a bad name. And here I was thinking I wanted to replace my C6ZR1...

So long GM

Name any vehicle manufacturer, you'll find at least one similar story.

Granted, you'll typically have a better experience with brands that only have higher end vehicles, but that's not guaranteed.

[pcguy2u]

Originally Posted by Dethsupp0rt

Name any vehicle manufacturer, you'll find at least one similar story.

Granted, you'll typically have a better experience with brands that only have higher end vehicles, but that's not guaranteed.

Agreed, but I was really thinking of just keeping my ZR1 and getting over this bug...