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Old 01-07-2019, 10:19 AM   #57
MrBrownstone030
 
Drives: 2016 Camaro Convertible
Join Date: Jan 2019
Location: NC
Posts: 3
Quote:
Originally Posted by Securiti View Post
I got notice for days ago that they are going to replace the old convertible top at no cost to me. It just took a little bit of a fight. I have a 2017 Camaro SS with about 39500 miles on it. They are subbing the job out to a custom car shop. They said they will need it for about four days

Did they give you a reason as to why they decided to fully cover the cost? I've had an open claim with them for a few weeks now and they will not budge from their original offer to split the cost for the repair.
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Old 01-07-2019, 11:12 AM   #58
Securiti
 
Drives: 2017 Red Hot SS
Join Date: Dec 2018
Location: Washington Pa
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Quote:
Originally Posted by MrBrownstone030 View Post
Did they give you a reason as to why they decided to fully cover the cost? I've had an open claim with them for a few weeks now and they will not budge from their original offer to split the cost for the repair.
No. But I will see if I can find out for you.
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Old 01-08-2019, 04:45 PM   #59
Desmondh80
 
Drives: 2017 Camaro SS Vert
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Location: St. Louis
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Originally Posted by MrBrownstone030 View Post
Did they give you a reason as to why they decided to fully cover the cost? I've had an open claim with them for a few weeks now and they will not budge from their original offer to split the cost for the repair.
I am fighting with them right now as well. They did work on my top right before my bumper to bumper went out and said it would be fine. Shortly after my weather stripping is jacked up again and now the window is delaminating. Took it to the dealer, they denied it. Called last Weds and filed a service request. Was told I would have to speak with a senior rep and they would call in two days. No call in two days just an email asking me to call them back. No name of the rep or anything. Called them yesterday and was told my rep wasn't available and they had it in their notes they would call today. The lady asked me if she called yesterday when would the best time be. Of course no call yesterday, no call today. Called and was patched to a voicemail box. So aggravating. What process did you go through to get it replaced? Who did you talk to? Thanks for your help!!
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Old 01-08-2019, 04:57 PM   #60
Desmondh80
 
Drives: 2017 Camaro SS Vert
Join Date: Dec 2017
Location: St. Louis
Posts: 69
I did find the tsb number 17NA216 for others dealing with this.
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Old 01-09-2019, 11:02 AM   #61
the chosen one
 
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Drives: 2017 Convertible 1SS A8
Join Date: Aug 2018
Location: Detroit, Michigan
Posts: 8
Thanks Desmondh80. My car is in the shop for this problem right now, if the dealer tries to say it's a non-issue I will throw the bulletin number in their face! lol
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Old 01-09-2019, 11:35 AM   #62
Securiti
 
Drives: 2017 Red Hot SS
Join Date: Dec 2018
Location: Washington Pa
Posts: 5
NHTSA ID: 10137486
TSB ID: 17NA216

This technical bulletin provides repair information to correct a customer concern of the convertible top back glass separating from top cover material.
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Old 01-10-2019, 02:23 PM   #63
MrBrownstone030
 
Drives: 2016 Camaro Convertible
Join Date: Jan 2019
Location: NC
Posts: 3
Quote:
Originally Posted by Securiti View Post
NHTSA ID: 10137486
TSB ID: 17NA216

This technical bulletin provides repair information to correct a customer concern of the convertible top back glass separating from top cover material.
When I told the customer assistance advisor about the service bulletin they acknowledged that it existed but essentially said that they are not accepting fault as a manufacturers defect. I'm still trying to get an answer on if they've done anything to fix the issue with the potential replacement but have heard nothing back. There does show to be a change in the part number used for the top but that doesn't necessarily mean anything has changed. It's been a terribly frustrating process overall!
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Old 01-10-2019, 07:31 PM   #64
Desmondh80
 
Drives: 2017 Camaro SS Vert
Join Date: Dec 2017
Location: St. Louis
Posts: 69
I can’t even get gm to call me back. Called everyday since Friday and keep getting the run around. So frustrating. You spend this much money on a car and take care of it, falls apart due to poor materials used to construct the vehicle and they do nothing to take care of their customers. This is my fourth fbody and was looking to either upgrade to a zl1 or better but at this point I am tempted to test drive a dodge hellcat. I will keep you posted on what is the result of my claim.
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Old 01-14-2019, 11:50 AM   #65
vidkidZ
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Drives: '16 2SS white convertible
Join Date: Dec 2016
Location: Mill Creek, WA
Posts: 47
Quote:
Originally Posted by Desmondh80 View Post
I did find the tsb number 17NA216 for others dealing with this.

Thanks for the TSB. I'm glad I just read this post.

I have 40 miles left on my warranty and the 2SS Vert is in for service at the Dealership for other issues creaking/clicking/air leak issues with the top. Although I can't see if the car has the issue, I just provided the TSB to the Service Manger as a possible issue.
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Old 01-15-2019, 02:42 PM   #66
Desmondh80
 
Drives: 2017 Camaro SS Vert
Join Date: Dec 2017
Location: St. Louis
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Finally was able to get a hold of an executive rep today. They were able to see where I had two other issues with the top prior to my warranty going out. Hopefully they do the right thing and fix this car.
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Old 01-15-2019, 03:25 PM   #67
Securiti
 
Drives: 2017 Red Hot SS
Join Date: Dec 2018
Location: Washington Pa
Posts: 5
Quote:
Originally Posted by Desmondh80 View Post
Finally was able to get a hold of an executive rep today. They were able to see where I had two other issues with the top prior to my warranty going out. Hopefully they do the right thing and fix this car.
Good luck. 🍀. You just need to talk to the RT person.
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Old 01-15-2019, 03:32 PM   #68
Desmondh80
 
Drives: 2017 Camaro SS Vert
Join Date: Dec 2017
Location: St. Louis
Posts: 69
I’m hoping. She did note all the repairs to the top prior to the warranty going out. She even said she will take it higher if needed.
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