10-19-2021, 07:11 AM | #1 |
Diode Dynamics side markers burnt out after 1 year
Last august I bought and installed a Diode Dynamics side marker kit.
Yesterday, only a year and a bit later, I noticed my rear passenger side marker is burnt out. Does anyone know what the process is for getting them replaced under warranty, which is 3 years.
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2021 2SS A10 - Summit White - NPP - MRC - Adrenaline Red Interior Pkg - Black Appearance Pkg - Ground Effect Pkg - Suede Steering Wheel and shifter - Red Calipers - Carbon Flash Wheels w black lug nuts - DD Tinted Side Markers - Hero Tinted Rear Reflectors - Redline Fender Badges - 20% Tint
Audio System Build Log ----------------------------------------------------------- 2014 Z/28 Summit White - sold 2020 2010 2SS/RS Summit White - sold 2014 |
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10-19-2021, 07:28 AM | #2 |
Drives: 2017 Silverado/2017 ZL1 Join Date: Aug 2019
Location: Jax/Palatka FL
Posts: 1,090
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its easy, you email them, send them pictures and your receipt and they send you a new piece with a return label included and you send the defective one back. I've done it before and the rest of my set haven't burnt out again after the one did one time.
I bought mine 2nd hand from a dude selling his camaro and they even accepted the receipt from him for me.
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10-19-2021, 08:03 AM | #3 |
Awesome thanks. I bought them from Phastek, so I emailed Phastek.
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2021 2SS A10 - Summit White - NPP - MRC - Adrenaline Red Interior Pkg - Black Appearance Pkg - Ground Effect Pkg - Suede Steering Wheel and shifter - Red Calipers - Carbon Flash Wheels w black lug nuts - DD Tinted Side Markers - Hero Tinted Rear Reflectors - Redline Fender Badges - 20% Tint
Audio System Build Log ----------------------------------------------------------- 2014 Z/28 Summit White - sold 2020 2010 2SS/RS Summit White - sold 2014 |
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10-19-2021, 08:35 AM | #4 |
Drives: 22 Camaro 2SS, 20 Subaru Crosstrek Join Date: Aug 2021
Location: DFW TX
Posts: 571
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Warranty claims are generally taken care of by the manufacturer and not the vendor, especially after a year. You may have better luck going directly to Diode Dynamics.
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2022 | 2SS | M6 | NPP | Summit White | Carbon Flash Wheels | Black Lugs | Red Calipers | Adrenaline Red | Red Knee Pads | Nav | - 1100 - 8/16/21 - 3000 - 9/21/21 - TPW 10/18/21 - 3400 - 10/1/21 - 3800 - 10/20/21 - built 10/19/21 - 5000 - 11/12/21 - 6000 - 11/13/21 |
10-19-2021, 12:57 PM | #5 |
Drives: 2018 Camaro 2SS A8 Join Date: Jul 2017
Location: East Tennessee
Posts: 11,607
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My driver side Diode Dynamics front marker lost half its LEDs in a few months, then the replacement did the same. At this point I switched to JW Motorsports, and that kit has been running strong for about two years.
(Still have the other 3 DD side markers in case someone wants a free replacement and is willing to pay for shipping )
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2018 Camaro 2SS — G7E MX0 NPP F55 IO6
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10-20-2021, 07:52 AM | #6 |
Emailed Phastek and their support has been amazing. Got a reply immediately and they will handle the warranty claim for me.
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2021 2SS A10 - Summit White - NPP - MRC - Adrenaline Red Interior Pkg - Black Appearance Pkg - Ground Effect Pkg - Suede Steering Wheel and shifter - Red Calipers - Carbon Flash Wheels w black lug nuts - DD Tinted Side Markers - Hero Tinted Rear Reflectors - Redline Fender Badges - 20% Tint
Audio System Build Log ----------------------------------------------------------- 2014 Z/28 Summit White - sold 2020 2010 2SS/RS Summit White - sold 2014 |
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10-20-2021, 08:15 AM | #7 | |
Drives: 2017 Silverado/2017 ZL1 Join Date: Aug 2019
Location: Jax/Palatka FL
Posts: 1,090
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Quote:
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10-20-2021, 01:42 PM | #8 |
Update: So Phastek took care of everything! They communicated with DD on my behalf and DD is shipping me a new marker.
Exceptional customer service from Phastek!
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2021 2SS A10 - Summit White - NPP - MRC - Adrenaline Red Interior Pkg - Black Appearance Pkg - Ground Effect Pkg - Suede Steering Wheel and shifter - Red Calipers - Carbon Flash Wheels w black lug nuts - DD Tinted Side Markers - Hero Tinted Rear Reflectors - Redline Fender Badges - 20% Tint
Audio System Build Log ----------------------------------------------------------- 2014 Z/28 Summit White - sold 2020 2010 2SS/RS Summit White - sold 2014 |
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