09-08-2021, 10:50 AM | #1 |
Drives: 2016 2SS M6 Mosaic Blk Met-SOLD Join Date: Jun 2016
Location: KY
Posts: 2,934
|
Communication
When it comes down to it, all I really want from a vendor is communication. If you don't have the product, tell me. I am reasonable. If there are supply issues, staffing issues, etc. I understand that, just let me know.
Send emails, or have a way to check Order Status on your website. If I have $1000 in your bank account, and you haven't sent me the product or let me know what the status is on the purchase, I am not going to be comfortable. I can wait in order to get a good deal, but don't leave me in the dark wondering where my money or my order is. That leads to aggravation and frustration.
__________________
Official Detailer of CamaroFest 8 & 9
https://www.autogeekonline.net/forum...st-8-pics.html https://www.camaro6.com/forums/showt...=521655&page=1 https://www.camaro6.com/forums/showt...=547470&page=1 https://www.camaro6.com/forums/showthread.php?t=527474 No one on Earth has detailed more Camaros. http://KirkTheDetailer.com |
09-08-2021, 02:34 PM | #2 |
Drives: 2017 Camaro 2SS A8 Join Date: May 2019
Location: USA
Posts: 1,656
|
“Radio silence, ghosting, crickets” or whatever you want to call it is frustrating. It doesn’t matter whether it’s a product/service for cars, home, computers etc. There’s no reason to leave a customer in the dark.
Hopefully you get an update on your situation with a good outcome.
__________________
Roto-Fab w/sound tube delete, Katech ported TB, Pray IM, Velossa, DD side markers, DSX FF, UPR Catch can, Halo brace, My custom vent gauge pod
Originally Posted by arpad_m - “Aww, yet another oil thread with almost the same question in the OP“ |
09-10-2021, 05:28 AM | #3 |
Drives: Camaro Coupé 2.0T AT8 (EU version) Join Date: Mar 2016
Location: Milan, Italy
Posts: 316
|
KirkH,
I totally agree with you.. That's quite a bad customer service level index. See you!, Eos |
09-13-2021, 02:45 PM | #4 |
Drives: 2016 2SS nav mag ride npp a8 Join Date: Jul 2013
Location: St Louis
Posts: 202
|
I agree 100% some of the vendors are your best friend before the purchase or sale , but afterwards seem to lack basic communication with the customer.
__________________
2016 2SS A8 mag ride npp exhaust nav sunroof Rotofab CAI Borla Atak NPP Corsa X pipe BBS CHR Extreme Contactsport
2.9 Whipple Elite catch can Rotofab Juiced Motorsports installed by STG Motorsports JMS Fuel Maxx tuned by Gregs Tuning Operation Weld Laguna 17x10 18x5 2006 mustang gt Magnuson Livernois stage 2 heads stage 2 blower cams dynatech headers 4.10's Circle D convertor 533/511bs) (9.8lbs) |
09-13-2021, 02:50 PM | #5 | |
Drives: 2018 Camaro 2SS A8 Join Date: Jul 2017
Location: East Tennessee
Posts: 11,496
|
Quote:
There are others as well, yet indeed many vendors "optimize" their communication to only cover immediate money making activities.
__________________
2018 Camaro 2SS — G7E MX0 NPP F55 IO6
735 rwhp | 665 rwtq Magnuson TVS 2300 80mm pulley | Kooks 1 7/8" LT headers | JRE smooth idle terminator cam | LT4 FS & injectors | TSP forged pistons & rods JMS PowerMAX | DSX flex fuel kit | Roto-Fab CAI | Soler 95mm LT5 TB | 1LE wheels | 1LE brakes | BMR rear cradle lockout | JRE custom tune 1100 - 1/30/18 | 2000 - 1/31/18 3000 - 2/06/18 TPW 2/26/18 3400 - 2/19/18 | 3800 - 2/26/18 4300 - 2/27/18 | 4B00 - 3/01/18 4200 - 3/05/18 | 4800 - 3/14/18 5000 - 3/16/18 | 6000 - 3/19/18 |
|
|
|
Post Reply
|
Thread Tools | |
|
|