How Are You Contacting GM to Complain

Zack46 · 12-02-2015, 09:33 AM

I just called the GM Priority Customer Care at 866-636-2273 and have been put on hold.............................

What phone numbers, email addresses (contacts), social media links are you guys using to contact GM to complain about why are 2016 Camaros are taking forever to Ship?

bybcous · 12-02-2015, 09:37 AM

:eyes

This is my exact problem. I feel that we as consumers have no way of going higher than customer chat or call center with no way to escalate the situation to let the higher ups know at least whats going on and get some type of idea of a eta. I can see my car via onstar still sitting out front the plant for two weeks now without moving.

andrec10 · 12-02-2015, 09:38 AM

Cancel your order and reorder. Thats what I would do! Do you really want a car that has been in QC hold that long!

brutusvk · 12-02-2015, 09:40 AM

Harass them all over.

mcsoul · 12-02-2015, 09:47 AM

If you're worried to death your car is going to be a Lemon: press 6

HuJass · 12-02-2015, 09:53 AM

The only thing that will get GM's notice is if EVERYONE cancelled their orders.
Then they'd look deeper into the issue.

sprtplt · 12-02-2015, 09:53 AM

GM does not care about you, the dealers are their customers.

SQUALO · 12-02-2015, 09:53 AM

Let's remain calm people, I'd rather have a car held up in QC than to have a car shipped to me that's going to have issues as soon as I drive it home.

Same thing happened in 2009/10 when the GEN5 cars came out, lots of orders to go through and get out to their respective customers.

Zack46 · 12-02-2015, 09:53 AM

Quote:

Originally Posted by andrec10

Cancel your order and reorder. Thats what I would do! Do you really want a car that has been in QC hold that long!

See, this is the very thing I am mulling over. I could re-order the car today at my current dealership, (I hope they don't give me a hard time about it) and pretty much guarantee I will have the car in 6 weeks. Because after the 10/12 TPW disaster they worked out all of the bugs and all of the builds beginning with the 11/3 TPW have gone out with no problem and are shipping 3 days after they hit 3800. Do I want to wait another 42 days (6 weeks) OR do I want to wait till infinity to get my original order?

I think I'm leaning toward re-ordering.................Because I'm on my very last nerve............................

What do you guys think?

brutusvk · 12-02-2015, 09:59 AM

Not all the november cars are shipping out.

sschons74 · 12-02-2015, 10:02 AM

Mine is stuck in 4B00 to 4300 lala land. I am considering taking my pre-approved loan check and getting a nice new in stock Impala.

cartem2 · 12-02-2015, 10:10 AM

Quote:

Originally Posted by Zack46

See, this is the very thing I am mulling over. I could re-order the car today at my current dealership, (I hope they don't give me a hard time about it) and pretty much guarantee I will have the car in 6 weeks. Because after the 10/12 TPW disaster they worked out all of the bugs and all of the builds beginning with the 11/3 TPW have gone out with no problem and are shipping 3 days after they hit 3800. Do I want to wait another 42 days (6 weeks) OR do I want to wait till infinity to get my original order?

I think I'm leaning toward re-ordering.................Because I'm on my very last nerve............................

What do you guys think?

Sorry about you and all the early builds long wait it's gotta be killing yall, I think if I was in your shoes I would not reorder but keep waiting wile looking at dealer stock to see if I could find one on the lot as close to by build as I can, and if I found one I'd go with that but at least I know my build was still on the way if I couldn't find one, but I would defenantly be considering all my options like reordering, finding a dealer stock, some kind of plan B for sure.

paul84043 · 12-02-2015, 10:11 AM

I hear they have a complaint rope you can push on.

RenegadeXR · 12-02-2015, 10:15 AM

First world problems. If your car is held in up QC you will complain due to impatience. If your car is shipped with defects, you will complain they weren't thorough enough with QC.

You know the risk of being an early adopter when you sign up. Stop complaining.

November was an optimistic timeframe, and of the people who got their cars so far, they have defects, whether it's issues with vinyl graphics being cut to the wrong sizes, the HUD randomly failing, etc. The only person so far who hasn't complained was the first customer to take delivery a few weeks ago, but you can bet GM paid special attention to that car. Most dealers probably won't even get any inventory until early 2016 at this rate. I don't think this is unreasonable at all that a MY16 car will actually ship in... 2016.

12-02-2015, 09:33 AM	#1
Zack46 Drives: 2018 2SS Camaro Hot Wheels Edition Join Date: Sep 2015 Location: Cleveland, Ohio Posts: 2,814	How Are You Contacting GM to Complain I just called the GM Priority Customer Care at 866-636-2273 and have been put on hold............................. What phone numbers, email addresses (contacts), social media links are you guys using to contact GM to complain about why are 2016 Camaros are taking forever to Ship? __________________ Zack46 2018 Camaro 2SS Orange Crush Hot Wheels Limited Edition Power Sunroof, 8 Speed Auto/Remote Start, NPP Exhaust Production Sequence Number 98 **NEOCC Camaro Club Member** Former Ride: 2016 Camaro 2LT RS V6 Hyper Blue Metallic

12-02-2015, 09:37 AM	#2
bybcous Drives: 2016 Hyper Blue 1SS Join Date: Jul 2015 Location: hampton roads Posts: 2,763	:eyes This is my exact problem. I feel that we as consumers have no way of going higher than customer chat or call center with no way to escalate the situation to let the higher ups know at least whats going on and get some type of idea of a eta. I can see my car via onstar still sitting out front the plant for two weeks now without moving. __________________ 1ss/Auto-Hyper Blue acs carbon flash spoiler, bmr springs, gm clear tails. Texas speed cam, 223/227 .635/.635 116 LSA, Kooks Long Tube Headers with green cats, MSD Atomic Air Force Intake, CAI Cold Air Intake, QTP cutouts. 503 hp Best so far 11.5 at 123 with a 1.83 60ft. BMR lower and upper trailing arms and upper control arms,E85 DELIVERED 12/29/15 http://youtube.com/bybcous " no talking only racing on my youtube"

12-02-2015, 09:53 AM	#6
HuJass Drives: GM Join Date: Mar 2009 Location: CNY Posts: 1,599 View My Garage	The only thing that will get GM's notice is if EVERYONE cancelled their orders. Then they'd look deeper into the issue. __________________ 2015 Camaro 1LE 2009 Challenger R/T 2007 Solstice GXP 2004 Colorado ZQ8 2002 Trans Am WS6 Collector Edition 1999 Blazer 1994 Grand Prix SE B4U

12-02-2015, 10:02 AM	#11
sschons74 Drives: 16 Camaro 1SS & 82 Silverado C10 Join Date: Mar 2009 Location: VA Posts: 292	Mine is stuck in 4B00 to 4300 lala land. I am considering taking my pre-approved loan check and getting a nice new in stock Impala. __________________ Ordered 1SS Black on Black, M6 in late summer 2015. Hurst shifter, Soler Performance ported TB.

12-02-2015, 09:38 AM	#3
andrec10 Drives: 2016 Camaro 2SS 6SP/Suby Legacy 6 Join Date: Oct 2015 Location: Hyde Park, NY Posts: 844	Cancel your order and reorder. Thats what I would do! Do you really want a car that has been in QC hold that long!

12-02-2015, 09:40 AM	#4
brutusvk Drives: future 2016 SS Join Date: Sep 2015 Location: Glendale, AZ Posts: 847	Harass them all over.

12-02-2015, 09:47 AM	#5
mcsoul Drives: Want a gen 6 Join Date: Jan 2013 Location: 75089 Posts: 1,032	If you're worried to death your car is going to be a Lemon: press 6

12-02-2015, 09:53 AM	#7
sprtplt Drives: Corvette Join Date: Sep 2009 Location: South Carolina Posts: 322	GM does not care about you, the dealers are their customers.

12-02-2015, 09:53 AM	#8
SQUALO Drives: CHEVROLET Join Date: Jul 2008 Location: York Region, ONT. Posts: 4,258 View My Garage	Let's remain calm people, I'd rather have a car held up in QC than to have a car shipped to me that's going to have issues as soon as I drive it home. Same thing happened in 2009/10 when the GEN5 cars came out, lots of orders to go through and get out to their respective customers.

12-02-2015, 09:59 AM	#10
brutusvk Drives: future 2016 SS Join Date: Sep 2015 Location: Glendale, AZ Posts: 847	Not all the november cars are shipping out.

12-02-2015, 10:11 AM	#13
paul84043 Drives: 2015 Camaro 2SS RS 1LE Join Date: Nov 2011 Location: Lehi, Utah Posts: 1,349 View My Garage	I hear they have a complaint rope you can push on.

12-02-2015, 10:15 AM	#14
RenegadeXR Drives: 2011 Camaro SS Join Date: Apr 2013 Location: North Carolina Posts: 1,849	First world problems. If your car is held in up QC you will complain due to impatience. If your car is shipped with defects, you will complain they weren't thorough enough with QC. You know the risk of being an early adopter when you sign up. Stop complaining. November was an optimistic timeframe, and of the people who got their cars so far, they have defects, whether it's issues with vinyl graphics being cut to the wrong sizes, the HUD randomly failing, etc. The only person so far who hasn't complained was the first customer to take delivery a few weeks ago, but you can bet GM paid special attention to that car. Most dealers probably won't even get any inventory until early 2016 at this rate. I don't think this is unreasonable at all that a MY16 car will actually ship in... 2016.

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