[bybcous]

Did you tell chevy how you really feel? Well i did and im catching big flak for this from the dealership. I have had two salesman pull me to the side and say im messing with people's paychecks by not putting completly satisfied on everything. One question ask me if i was shown the service dept. I wasnt so i picked no as i should. For the comments sections i wrote a few paragraphs on how i felt about the process of ordering and how i would never do it again. Well everytime i come to the dealer i get dirty looks and such from the sales staff. Manager was vool about it and helped me out big time on rushing my car through pdi despite my survey. My salesman told me they will pdi the car by 8pm that night. Sales manager rushed it through in less than a hour.

*excuse grammar as im on cellphone.

Did you write a truthful survey?

[CAMARO BUD]

I am and I wish someone would say something crazy to me from the dealership. Bad service gets a bad review period.

[FlightSoftware]

Yup. Don't like bad reviews, don't give bad service. In fact, maybe followup with GM about the reaction to the less than perfect survey.

I wish amazon sold new cars. (But, Becky is close though. )

[SSport16]

Originally Posted by bybcous

Did you tell chevy how you really feel? Well i did and im catching big flak for this from the dealership. I have had two salesman pull me to the side and say im messing with people's paychecks by not putting completly satisfied on everything. One question ask me if i was shown the service dept. I wasnt so i picked no as i should. For the comments sections i wrote a few paragraphs on how i felt about the process of ordering and how i would never do it again. Well everytime i come to the dealer i get dirty looks and such from the sales staff. Manager was vool about it and helped me out big time on rushing my car through pdi despite my survey. My salesman told me they will pdi the car by 8pm that night. Sales manager rushed it through in less than a hour.

*excuse grammar as im on cellphone.

Did you write a truthful survey?

Yes I did. Even though my dealer pissed me off a number of times, the bulk of my complaints was due to GM/Chevy and screwing over the early orders. It amazes me how the dealership gets pissed about a survey, but never go out of their way to make sure you are truly satisfied! I went off in the comments paragrah about the whole situation, my dealer told me that would be the place to go off on Chevy. I could have answered some of the survey questions a little different pertaining to my dealer, but it wasn't worth it because the bulk of the issues was not with them and I have been doing business with them for 10 years! Let's see if Chevy does anything about the surveys and responds to us, but I doubt it. I did get a package in the mail from GM, a Chevy shirt and hat, with a note from Chevy CS, basically apologizing for all of my headaches. Nice gesture but not going to smooth everything over that has happened.

[SSport16]

Originally Posted by FlightSoftware

Yup. Don't like bad reviews, don't give bad service. In fact, maybe followup with GM about the reaction to the less than perfect survey.

I wish amazon sold new cars. (But, Becky is close though. )

Becky will be getting my next ordered GM car!

[Millertime555]

I haven't even been given a survey, but my car is finally shipping next week.

[bybcous]

Originally Posted by Millertime555

I haven't even been given a survey, but my car is finally shipping next week.

Once you make purchase you will get a email, i did my survey on 12/22 before i even had the car so it wouldnt expire and i was hoping chevy headquarters actually read the surveys.

[1968ss350]

I'm in the car business so I know how important surveys can be. But if the sales staff didn't do their job correctly then you SHOULD answer accordingly. Sometimes the dealer catches FLAK though when it's not their fault (production flaws, production delays etc). I think the manufacture should change their survey system for that reason. Your dealer should grow up and not treat you like that. They should know the factory survey questions and make sure they do their job accordingly.

You didn't do anything wrong..... sounds like they didn't do their job correctly! Anyway social media is more important than anything nowadays.. Only the dealer and manufacture see the surveys; everyone sees social media!

[Glen e]

I have worked in dealerships all my life and retired from the corporate side in 2009. I was a dealership general manager and then did 24 years as a regional manager for BMW. I also worked for Porsche and Honda corporate. And the surveys are a complete cluster -you-know what.

They are highly unfair to the sales staff and they’re highly unfair to the customer. Specifically the way it works, is a dealership gets an amount of money back from each car if they get 100% on the surveys. . Anything less than 100% and they start taking huge cuts in their paycheck. Everyone. I agree that if I get bad service that I should give that type of survey, but it's highly unfair because unless they get 100%, they don't get about 20% of their paycheck. It's a pass-fail system and they don't tell the customer that. So there are many that give their salesman a 90 or 95, thinking they did well, and they just gave a guy equiv to a 60! It's a miserable system brought on by JD power because of their advertising. Many salesmen explain this clumsily to the customer.

But you can make the survey work for you. When you go into the dealership for the first time tell him you know about the survey, and you’ll be happy to give them 100 if they do all the basics right. It does work. When you first go in, tell them you want an order workbench every week with your status, an email and the code. No more bothering Becky.

The same exists for service. Bad service? burn them! BUT if you like working with the dealership, before you give a bad survey go see the service manager and tell him that you don't want to give a bad survey but you got bad service. You’ll probably walk out of there with a couple free oil changes and more importantly, great treatment the next time.

[bybcous]

Originally Posted by Glen e

I have worked in dealerships all my life and retired from the corporate side in 2009. I was a dealership general manager and then did 24 years as a regional manager for BMW. I also worked for Porsche and Honda corporate. And the surveys are a complete cluster -you-know what.

They are highly unfair to the sales staff and they’re highly unfair to the customer. Specifically the way it works, is a dealership gets an amount of money back from each car if they get 100% on the surveys. . Anything less than 100% and they start taking huge cuts in their paycheck. Everyone. I agree that if I get bad service that I should give that type of survey, but it's highly unfair because unless they get 100%, they don't get about 20% of their paycheck. It's a pass-fail system and they don't tell the customer that. So there are many that give their salesman a 90 or 95, thinking they did well, and they just gave a guy equiv to a 60! It's a miserable system brought on by JD power because of their advertising.

But you can make the survey work for you. When you go into the dealership for the first time tell him you know about the survey, and you’ll be happy to give them 100 if they do all the basics right. It does work. When you first go in, tell them you want an order workbench every week with your status, an email and the code. No more bothering Becky.

The same exists for service. Bad service? burn them! BUT if you like working with the dealership, before you give a bad survey go see the service manager and tell him that you don't want to give a bad survey but you got bad service. You’ll probably walk out of there with a couple free oil changes and more importantly, great treatment the next time.

I got excellent service the other day when getting my splitter installed. How do i do an survey for that.

[Glen e]

If you generate a repair order or buy a car, you get a CSI survey.

[leadfoot93]

Originally Posted by SSport16

Becky will be getting my next ordered GM car!

I told her the exact same thing on monday.

[1968ss350]

Originally Posted by Glen e

I have worked in dealerships all my life and retired from the corporate side in 2009. I was a dealership general manager and then did 24 years as a regional manager for BMW. I also worked for Porsche and Honda corporate. And the surveys are a complete cluster -you-know what.

They are highly unfair to the sales staff and they’re highly unfair to the customer. Specifically the way it works, is a dealership gets an amount of money back from each car if they get 100% on the surveys. . Anything less than 100% and they start taking huge cuts in their paycheck. Everyone. I agree that if I get bad service that I should give that type of survey, but it's highly unfair because unless they get 100%, they don't get about 20% of their paycheck. It's a pass-fail system and they don't tell the customer that. So there are many that give their salesman a 90 or 95, thinking they did well, and they just gave a guy equiv to a 60! It's a miserable system brought on by JD power because of their advertising. Many salesmen explain this clumsily to the customer.

But you can make the survey work for you. When you go into the dealership for the first time tell him you know about the survey, and you’ll be happy to give them 100 if they do all the basics right. It does work. When you first go in, tell them you want an order workbench every week with your status, an email and the code. No more bothering Becky.

The same exists for service. Bad service? burn them! BUT if you like working with the dealership, before you give a bad survey go see the service manager and tell him that you don't want to give a bad survey but you got bad service. You’ll probably walk out of there with a couple free oil changes and more importantly, great treatment the next time.

This is all true!! Very unfair system for the dealer and the customer. I work at a Toyota dealer and they just changed their survey system last year to make it more "fair" but actually made it more confusing

[KMPrenger]

My dealership will get a good survey.

But in the comments, I will mention the shipping incident for sure. I'll make sure this is on GM, and not my dealership.