[Speak99]

I would not accept exterior paint like this. Trunk I might let go. Paint inside my trunk is fine, but the welding inside created rough splatter patches, I forget what they call this, that is what i mean about it bot being perfect.

[m6-lt1]

I wouldn’t worry so much about the resale. Also you can document the issues with your car your self and show the next buyer exactly what was wrong with the car. Save the invoice and it will match the car fax (if they even report it). Remember it’s not going to come up on the carfax as damage or an accident.

Those exterior issues are completely unacceptable and imho so are the interior trunk ones. For those of us that keep our cars a decent amount of time those paint “blemishes” will turn into 100% clear coat failure many years before clear coat typically starts to fail due to age and environmental conditions. Paint is typically the most expensive thing that can fail on a car, probably the second most on ours because the LT1 is pushing 9k.

[clyde]

Carfax gets their info from a lot of sources. Some are pretty obvious and some are pretty secret and no one other than Carfax and whoever they're getting it form really know. Paint and bodywork issues addressed under warranty by the dealer's own body shop (or within their dealer group) will *usually* show up as "vehicle serviced" or something similarly vague that will not cause any issues later. If the dealer subs out to a third party independent body shop, which many of them do, anything can happen. The body shop visit can show up without indicating why, which creates the question "Why was it in a body shop?" (which may be answered by associated visits at the dealer from drop off and pick up).

Unfortunately, there's not much you can do about it. Carfax is what it is, holds the position in the industry it does, and they get a lot of stuff wrong that's nearly impossible to fix or remove.

In this case, I'd be more concerned about what's going on under the paint on the decklid. Hopefully, it's crap that got caught in the paint, but you probably want to get it addressed. If it needs some refinishing, then you'll need to look for oversrpay, runs, dust nibs, and everything else that happens in dealer and dealer-associated bodyshops where the goal is to move things in and out as quickly as possible. After all of that, the quality of the work could be a bigger impact to future resale than the carfax entry.

[ember1205]

Originally Posted by clyde

Carfax gets their info from a lot of sources. Some are pretty obvious and some are pretty secret and no one other than Carfax and whoever they're getting it form really know. Paint and bodywork issues addressed under warranty by the dealer's own body shop (or within their dealer group) will *usually* show up as "vehicle serviced" or something similarly vague that will not cause any issues later. If the dealer subs out to a third party independent body shop, which many of them do, anything can happen. The body shop visit can show up without indicating why, which creates the question "Why was it in a body shop?" (which may be answered by associated visits at the dealer from drop off and pick up).

Unfortunately, there's not much you can do about it. Carfax is what it is, holds the position in the industry it does, and they get a lot of stuff wrong that's nearly impossible to fix or remove.

In this case, I'd be more concerned about what's going on under the paint on the decklid. Hopefully, it's crap that got caught in the paint, but you probably want to get it addressed. If it needs some refinishing, then you'll need to look for oversrpay, runs, dust nibs, and everything else that happens in dealer and dealer-associated bodyshops where the goal is to move things in and out as quickly as possible. After all of that, the quality of the work could be a bigger impact to future resale than the carfax entry.

Something like this would almost never get farmed out to a third-party because it has ongoing warranty implications and GM won't warranty work performed by an outside company.

Whether it shows on Carfax -at all- when work is performed at a dealership is entirely up to the specific dealer. And, even dealerships that normally report items will often specifically NOT report items that have the potential for such a big impact.

Step 1 - Document, document, document
Step 2 - Report to dealership
Step 3 - Ask dealership to directly involve GM Customer Service
Step 4 - If nothing comes of Step 3, call them yourself and open a case
Step 5 - Get the area rep involved for assistance

At no time should any conversation be emotionally-fueled. Stay calm, reasonable, and pragmatic. Be reasonable in approach and with any specific asks. Understand the implications before making an ask (don't ask them to re-spray the car without understanding that you've just sacrificed a factory clear-coat if they comply, for example).

[clyde]

Originally Posted by ember1205

Something like this would almost never get farmed out to a third-party because it has ongoing warranty implications and GM won't warranty work performed by an outside company.

Lots of dealers do not have body shops and lots of independent body shops are certified by manufacturers, including GM, to do body and paint work following the manufacturer repair procedures. Customer works through the dealer and probably never knows where the work gets done if they don't ask.

Whether it shows on Carfax -at all- when work is performed at a dealership is entirely up to the specific dealer.

It would be nice if that was true.

[ember1205]

Originally Posted by clyde

Lots of dealers do not have body shops and lots of independent body shops are certified by manufacturers, including GM, to do body and paint work following the manufacturer repair procedures. Customer works through the dealer and probably never knows where the work gets done if they don't ask.

This is initial quality issue, not "my fender rusted out prematurely". GM will insist on a dealership body shop doing the work and have you take the car to another dealership where there IS a body shop on site if the one where you bought it doesn't have one. Ask me how I know this for 100% fact.

Originally Posted by clyde

It would be nice if that was true.

It is completely true. I have great relationships with Service and Body Shop managers at multiple GM dealerships in my area (along with others as well, but we'll focus on those for now). The dealerships are under NO OBLIGATION to report ANYTHING to Carfax. Even those dealerships that will routinely report things like maintenance visits will sometimes skip reporting major warranty repair work on cars that are effectively brand new. What gets reported is entirely up to the dealership.

[clyde]

Originally Posted by ember1205

.

Believe whatever you like. Not here to argue with a stranger on the internet.

[ember1205]

Originally Posted by clyde

Believe whatever you like. Not here to argue with a stranger on the internet.

I'm not selectively choosing what to "believe"... I'm relaying information from my own personal experience.