[Wobble Goat]

Just be patient and let the stealership rebuild your ****ed up new car .


**** that noise! Tell them to keep the car and go pound sand!

How stealerships work:
Service Advisor will misinterpret the issue you are explaining then create a service order. That service order will then go to the dumbest "mechanic" on Earth. That "mechanic" will not be able to "recreate the issue" but they'll do the service anyways because they're there for 8 hours, half of which is spent fighting the Service Manager that's upset that nobody is meeting the unrealistic deadlines for said service orders.

Said "mechanic" will then use every tool at they're disposal as either a hammer or prybar to dismantle your vehicle. One third of the time is spent swapping parts, the other two thirds are them attempting to cover up the damage they caused.

The Service Advisor receives the service order stating the work is done and calls you to come get your car despite never inspecting the car themselves. Yes, the person you told your issue to, that supposedly understands your problem the best, never actually looks at your car.

You go get your vehicle only to realize the issue still hasn't been resolved and they expect you to pay for their services which only ****ed your car up more.


OP, you are "in the car industry" and know how this works. It hasn't changed, its only gotten worse.


My experience of it getting worse:
I bought my 2013 WRX brand new from the dealership in 2013. At 40k miles it was losing 1 qt of oil every 1200 miles. (The infamous piston ring issue). I change my own oil, that's how I noticed it. I brought it to the dealer, they said **** off peasant!
There was a recall for my engine, but the WRX model wasn't included in that recall until 2018. The recall stated that if the engine had over 100k miles on it, its not included!
Because I drive a lot and have an IQ high enough to actually check the oil in my vehicle I get ****ed out of having my engine repaired / replaced!? **** YOU!

[ckt227]

Originally Posted by plus1zero

Really sorry to hear that. From everything I've seen the 21 GM products are built pretty bad across the board.

I was about to buy a 21 Sierra AT4 until I found out about the horrible engine issues people were having at 5000 miles or less, then I see they are equipped with barebones stuff, no Bose, no backseat heat, no auto stop start (which I'd actually prefer) and no upgraded packages aside from 20s (and I like the 18s for the off road setup). I ended up finding a dealer with a 2019 and lifetime powertrain and all the bells and whistles. They kept dropping the price and put the most into my Denali.

I love GM stuff, my SS' were my favorite vehicles, but man it sucks seeing them in the shape they're in right now. I hope you get everything fixed soon OP.

I agree with you on that . Was debating on the 21 GMC Elevation or 21 Trail Boss. Could not even get leather seats on the GMC. Basically the same truck from the same company. Go figure.

[camaromatt1995]

So... Got the vehicle back today.

The instrument cluster replacement does look like it fixed the issue with the steering wheel controls and the digital display on my 15 mile drive back to my shop.

They didn't have the panel to replace for the door rattle yet so they asked me if I could come get the car and drive it and verify the IC fix and they'd call me when the panel comes in. So that still is yet to be resolved.

The service manager finally called me back today after having been trying to call him since Monday and stated to me that he was out of the office and apologized for not getting back to me sooner. He said I could come look and verify the car was up to my liking before I picked it up. He also mentioned we were going to have to try and go after GM corporate for reimbursement for the inconvenience after the panel repair is complete next week.

During the inspection I did notice that there is a small scuff on the inside of the driver's seatbelt mounting area on the B pillar that I didn't see before. It's minor enough that I don't really want them disassembling my B pillar to fix it, so I chalked it up to whatever that I know happened at the dealership. The rest of the interior looked okay, I checked under the steering column area and all panels looked to be properly secured, so score one for them on that.

I did notice when I got it back to my shop and put it up in the air that the transmission cooler lines are seeping and their's moisture where the fittings go into the transmission.

Also noticed the headliner is beginning the first stages of the failure that many others on the forum have noticed, the drooping front section when viewed through the windshield. They really did a piss poor job at finishing the edge of the headliner.

Also noticed a paint defect over the passenger side wheel well where a fleck of dust must've gotten trapped under the last color or clear coat because it's embedded beneath the paint. A little disappointing.

Overall, I think coming from Japanese vehicles the fit and finish and build quality just isn't up to par with some of the other marques and I'm going to have to chalk it up to hey I got a 20K powertrain (6.2L LT1 + TR6060) in a 35K car so something has to give.

Going to have to talk to the dealer about the other issues when I take it back in for the repair on the door panel but I'm not looking forward to having to leave it there again. I'm moving to CO in a few weeks so might just have wait until I get it out there and address it then.

With all that said there's still nothing like stepping on it and feeling and hearing that V8 though, so all in all I think she'll be a keeper, but boy is she a needy one.

Best,

Matt

[ember1205]

Originally Posted by camaromatt1995

So... Got the vehicle back today.

The instrument cluster replacement does look like it fixed the issue with the steering wheel controls and the digital display on my 15 mile drive back to my shop.

They didn't have the panel to replace for the door rattle yet so they asked me if I could come get the car and drive it and verify the IC fix and they'd call me when the panel comes in. So that still is yet to be resolved.

The service manager finally called me back today after having been trying to call him since Monday and stated to me that he was out of the office and apologized for not getting back to me sooner. He said I could come look and verify the car was up to my liking before I picked it up. He also mentioned we were going to have to try and go after GM corporate for reimbursement for the inconvenience after the panel repair is complete next week.

During the inspection I did notice that there is a small scuff on the inside of the driver's seatbelt mounting area on the B pillar that I didn't see before. It's minor enough that I don't really want them disassembling my B pillar to fix it, so I chalked it up to whatever that I know happened at the dealership. The rest of the interior looked okay, I checked under the steering column area and all panels looked to be properly secured, so score one for them on that.

I did notice when I got it back to my shop and put it up in the air that the transmission cooler lines are seeping and their's moisture where the fittings go into the transmission.

Also noticed the headliner is beginning the first stages of the failure that many others on the forum have noticed, the drooping front section when viewed through the windshield. They really did a piss poor job at finishing the edge of the headliner.

Also noticed a paint defect over the passenger side wheel well where a fleck of dust must've gotten trapped under the last color or clear coat because it's embedded beneath the paint. A little disappointing.

Overall, I think coming from Japanese vehicles the fit and finish and build quality just isn't up to par with some of the other marques and I'm going to have to chalk it up to hey I got a 20K powertrain (6.2L LT1 + TR6060) in a 35K car so something has to give.

Going to have to talk to the dealer about the other issues when I take it back in for the repair on the door panel but I'm not looking forward to having to leave it there again. I'm moving to CO in a few weeks so might just have wait until I get it out there and address it then.

With all that said there's still nothing like stepping on it and feeling and hearing that V8 though, so all in all I think she'll be a keeper, but boy is she a needy one.

Best,

Matt

Here are my suggestions for how to handle this going forward based on my own personal experiences with my Camaro and fit and finish issues.

- The paint defect isn't going to be addressed by GM. Period. Whether you or I or anyone else likes it or not, there has to be at least three such 'flecks' within a 10mm area or it's considered "within spec". Make nice with the body shop manager. And if the dealership doesn't have their own body shop, find one that does and make nice with THEM. They have tools that would allow them to polish in just that incredibly small area to knock that down and make it predominantly go away.

- Talk to the same body shop manager about the headliner and ask them what they have up their sleeve as a way to address it.

- The transmission lines need to be checked by the dealer. If you end up having to go to a different dealership that has a body shop, it may be worth waiting to have them look at this piece as well.

- "We are going to have to go after GM" means that there isn't a single, solitary thing that the dealership can do to assist due to the inconvenience. There's no one at corporate to "go after", either. You need to ensure you have a TAC case open, and ask to have the area rep involved. It is imperative that you have the opportunity to talk with (not yell at) that area rep. Bring ALL of the details to his attention and ask what GM can offer you for the trouble you're going through with a (literally) brand new car that you just drove off of the lot.

Through all of it, you need to remain calm, stay reasonable, and focus on the issues at hand. Make sure that you have some solid data behind you to back up why the issues are actually issues. You may be able to be granted some sort of additional warranty, some form of comp in the form of a "certificate" of some amount that you use toward the purchase of accessories, or similar. No one is going to cut you a check, and GM isn't simply going to replace the car. Be reasonable and respectful to everyone involved and ask what they're able to do.

[Aragorn]

Originally Posted by camaromatt1995

So... Got the vehicle back today.

The instrument cluster replacement does look like it fixed the issue with the steering wheel controls and the digital display on my 15 mile drive back to my shop.

They didn't have the panel to replace for the door rattle yet so they asked me if I could come get the car and drive it and verify the IC fix and they'd call me when the panel comes in. So that still is yet to be resolved.

The service manager finally called me back today after having been trying to call him since Monday and stated to me that he was out of the office and apologized for not getting back to me sooner. He said I could come look and verify the car was up to my liking before I picked it up. He also mentioned we were going to have to try and go after GM corporate for reimbursement for the inconvenience after the panel repair is complete next week.

During the inspection I did notice that there is a small scuff on the inside of the driver's seatbelt mounting area on the B pillar that I didn't see before. It's minor enough that I don't really want them disassembling my B pillar to fix it, so I chalked it up to whatever that I know happened at the dealership. The rest of the interior looked okay, I checked under the steering column area and all panels looked to be properly secured, so score one for them on that.

I did notice when I got it back to my shop and put it up in the air that the transmission cooler lines are seeping and their's moisture where the fittings go into the transmission.

Also noticed the headliner is beginning the first stages of the failure that many others on the forum have noticed, the drooping front section when viewed through the windshield. They really did a piss poor job at finishing the edge of the headliner.

Also noticed a paint defect over the passenger side wheel well where a fleck of dust must've gotten trapped under the last color or clear coat because it's embedded beneath the paint. A little disappointing.

Overall, I think coming from Japanese vehicles the fit and finish and build quality just isn't up to par with some of the other marques and I'm going to have to chalk it up to hey I got a 20K powertrain (6.2L LT1 + TR6060) in a 35K car so something has to give.

Going to have to talk to the dealer about the other issues when I take it back in for the repair on the door panel but I'm not looking forward to having to leave it there again. I'm moving to CO in a few weeks so might just have wait until I get it out there and address it then.

With all that said there's still nothing like stepping on it and feeling and hearing that V8 though, so all in all I think she'll be a keeper, but boy is she a needy one.

Best,

Matt

Quick turn around!

[JSH]

Originally Posted by camaromatt1995

Have any of you guys had this kind of experience or have this kind of issue with a 6th gen?

My dealership is inept [didn't know anything about the PDR despite selling it for, what, 6-8 years] but this one sounds even worse.

[Number 3]

Sorry but have to add this.

First, it sounds like your initial issues were with buying a car 5 hours away, and second only having your closest dealership 1 hour away once you got home. That makes everything tougher. Then expecting a dealership to be open on Sunday and have full tech capability. I've had many dealers be very clear with me that on some issues, they don't have all of their techs on hand at odd hours to handle my specific concern. Second, having someone say show up an hour early is on that person and dealership, not GM. Having techs sitting around smoking until they are on the clock is, well, what I'd expect. They don't get paid to go, "oh, wow. A customer. Let's open early." That isn't even their job.

Finally, your last issue is simply, like me, being very picky on BSR and Fit. I had the doors on my LaCrosse reset because the green house moldings didn't line up (drives me nuts to look in the OSRVM and see belt moldings not lined up), and that's just the start of things I've had dealers look at or correct on my cars over the years. Is an Audi better? For sure, but I know the money they put into their parts and processes that GM can't for the price point. You made a comment that you got a $20,000 engine in a $35,000 car. The basic elements of the Camaro are a $25,000 car not 35. What you are adding are then powertrain and chassis to improve performance. That was always my complaint with GM when I was there. You can spend $70,000 on a Camaro yet you get the interior and materials of a $25,000 car. You won't find this in a $70,000 BMW, Audi or Mercedes because the base car isn't a "cheap" car.

Glad you got it sorted out.

[ckt227]

Also noticed a paint defect over the passenger side wheel well where a fleck of dust must've gotten trapped under the last color or clear coat because it's embedded beneath the paint. A little disappointing.


That is GM for ya. I have had a 2018 1LE and ZL1, 3 C6 and 4 C7 Corvettes and never had perfect paint or perfect gaps. The ZL1 was the worst paint wise. I know it would be impossible with GM's production numbers under normal circumstances to inspect every inch of the car. But if you have ever seen the NAT GEO specials on various manufacturers assembly lines, Porsche, Ferrari, Aston Martin, etc. There inspectors are dressed like a surgeon or astronaut and will send a car back in a second if it is not perfect. Watch the one on the Camaro and Corvette and the inspectors do a half ass job. And that's while being filmed. How bad is it when not being taped?

I know, apples and oranges, but if your buying a $40k Camaro, $70k ZL1 or expensive C8 or Escalade, it should not have noticeable bad paint.

[nferr]

I bought my car out of state on the internet about 60 miles away during the height of Covid last spring (2020) and had it delivered to me in Connecticut. Last month I brought it to my local dealer (who doesn't stock Camaros by the way) for the convertible rear window issue. They told me to bring it back the next week when the service manager would be there and made me an appointment. I went back on the scheduled day and the service manager came out, looked at the top and told me he didn't know what to do about it. I said it's a year old under warranty so could you help me and find out. He told me to bring it back where I bought it and that he wouldn't help me and that was that and he turned his back and walked away.. I told him that was fennin BS and let's talk to the owner. His response was "you want the owner, you find him". I did. We went back and the service manager had the nerve to say he was helping me and I used foul language. I said "after you told me you wouldn't help me and bring it back where I bought it out of state". He lied right to my face and said that wasn't true. Honestly I wanted to deck him right there. The owner told him to find out what to do about my car and get back to me that day. Of course he never did.

I've bought four cars at that dealership, including a new 2012 Corvette. Never again will I deal with them/ Maritime Chevrolet in Fairfield CT. The old owner was great. These guys are outright liars. Horrible - I should call GM corporate and lodge a complaint.

[Chutzpah]

Originally Posted by camaromatt1995

So... Got the vehicle back today.

The instrument cluster replacement does look like it fixed the issue with the steering wheel controls and the digital display on my 15 mile drive back to my shop.

They didn't have the panel to replace for the door rattle yet so they asked me if I could come get the car and drive it and verify the IC fix and they'd call me when the panel comes in. So that still is yet to be resolved.

The service manager finally called me back today after having been trying to call him since Monday and stated to me that he was out of the office and apologized for not getting back to me sooner. He said I could come look and verify the car was up to my liking before I picked it up. He also mentioned we were going to have to try and go after GM corporate for reimbursement for the inconvenience after the panel repair is complete next week.

During the inspection I did notice that there is a small scuff on the inside of the driver's seatbelt mounting area on the B pillar that I didn't see before. It's minor enough that I don't really want them disassembling my B pillar to fix it, so I chalked it up to whatever that I know happened at the dealership. The rest of the interior looked okay, I checked under the steering column area and all panels looked to be properly secured, so score one for them on that.

I did notice when I got it back to my shop and put it up in the air that the transmission cooler lines are seeping and their's moisture where the fittings go into the transmission.

Also noticed the headliner is beginning the first stages of the failure that many others on the forum have noticed, the drooping front section when viewed through the windshield. They really did a piss poor job at finishing the edge of the headliner.

Also noticed a paint defect over the passenger side wheel well where a fleck of dust must've gotten trapped under the last color or clear coat because it's embedded beneath the paint. A little disappointing.

Overall, I think coming from Japanese vehicles the fit and finish and build quality just isn't up to par with some of the other marques and I'm going to have to chalk it up to hey I got a 20K powertrain (6.2L LT1 + TR6060) in a 35K car so something has to give.

Going to have to talk to the dealer about the other issues when I take it back in for the repair on the door panel but I'm not looking forward to having to leave it there again. I'm moving to CO in a few weeks so might just have wait until I get it out there and address it then.

With all that said there's still nothing like stepping on it and feeling and hearing that V8 though, so all in all I think she'll be a keeper, but boy is she a needy one.

Best,

Matt

It’s tough to be positive when you see the things you’re seeing. Hopefully all of the mechanical issues will be fully resolved soon. I spent close to 70k and have the same type fit and finish issues (as does almost everyone else). Irregular panel gaps aside, I was blessed with a thin 1.5 inch long line extra body sealer at the bottom corner “exterior” of the drivers door. I ordered the car, saw the issue and decided it wasn’t worth the risk having GM try and repair. Hey, at least the factory painted over the sealer!

Anyway, I love the car for what it is and it sounds like (hopefully) you’re on the same track. Good luck!

[ctrlz]

Glad you got the IC problem resolved, which I would've considered the major issue.
I would consider popping the door panel off yourself and looking around. Since you noticed some minor interior scuffs and dust specks in clear coat, I would be worried about scratched paint when they go to pop that door panel.
When I have door panel rattles I like to hold the panel up and pound it with my other hand. Usually that elicits the rattle. if it's switches, I shove foam or plastic strips to fill any gaps. Rarely loose plastic bits on the backside can be glued or taped.
Car acoustics can be very deceiving when it comes to isolating rattles.

[camaromatt1995]

I will keep all you guys posted when I take it back to the dealer and let you know what happens when that panel gets in.

The dealership did mention I could hang out while the guy deals with the door panel situation as I told them to just give me a call at a time when it is convenient for them to take care of it and they have a guy available to do it.

As for the distance thing, I live almost 1.5 hours away from my shop that I run in (it's in the city and I live in a rural community) so yes it's difficult to find service when needed in rare instances like this.

As for the showing up early, the dealership service advisor that was there when I originally went on Sunday specifically told me to show up the next day 30 minutes early, as if I was there at open "you might have a 30 min to 1hr" wait before someone can deal with your concern, and may not be able to talk to the tech who is going to be working on your vehicle. Hence the reason I showed up early with the expectation of service.

With all that said I spent last night washing, claying, prepping, and applying a ceramic coat to the paint and it looks as good as it could ever look so I'm pretty darn happy about that. I didn't want to drive it anymore without getting some paint protection on there.

I still have 50 miles to go on the 500 miles before I do the first oil change, and I'm going to swap out the diff fluid and the M/T fluid at 1500 miles as per what many people on here are recommending. I haven't consumed any oil so far so that seems to be a good sign so far.

I'll keep everyone posted on what happens.

The only reason I've been so anal thus far is kind of the idea that "if they can't get basic things right why would I trust the big stuff to be right" in the sense that my goal was to buy the last ICE gen of the Camaro and keep it as long as I can. I'd like it not to fall apart prematurely or constantly have issues due to poor build. Given that most people don't keep vehicles for 20+ years and I am used to purchasing used 10+ year old cars, I want to make sure I'm getting the value for my dollar when making a purchase like this.

It's hard to keep a car for 20 years when it's falling apart in the first one. Just not something I'm used to.