[Richard0nee]

Originally Posted by exxit

Matt has followers because this is a new platform for most of the mods he does. He doesn't bullshit (as far as I've seen so far) and is an all around cool dude. Generally that is enough to get a spark, the rest is how you engage your followers. He does that well too.

To understand why a company may treat Matt himself differently than just another run of the mill customer, you'll have to understand marketing (the art form lol). This is because unlike most of y'all, whose reach ends on these boards and the people you can call and complain to, Matt has a tangible and verifiable outreach of 20,900 people who get notified if he posts anything on youtube.

This would be the equivalent of a makeup product telling kim kardashian (of course scaled up x1000) to wait on hold. It's clear that when Matt makes a move, people watch to see how it goes and then base their next purchase on some of that info.


I HIGHLY doubt Matt took that stance with procharger... I'm very sure this will be taken care of if everything is kosher as far as warranty goes, and if it doesn't I'm more sure it'll be smoothed out another way.

You make a great point and if Matt's next video titles Pro Charger denied any warranty work on my defected pro-charger I can bet you a lot of people will lash at pro-charger. However, I think Pro charger will do what's right regardless of who it is in my opinion. Also, I think Matt is a very reasonable guy and won't put them on blast if they are doing what's right.

Originally Posted by BradfordCamaro

That is where you are wrong. If they do treat his case differently or make an exception to company policy or warrenty. Then EVERYONE will expect to be treated the same. They will have dozens...hundreds of guys trying to send in used broken Prochargers saying they have to fix them because they Fixed the youtube guys procharger.

Matt is a big boy. He can take care of his business.

Another solid point made as well. Then again, everyone wants to be treated fairly since day one so the expectation for great customer service is usually expected since day one.

[Perdieu]

Originally Posted by BradfordCamaro

That is where you are wrong. If they do treat his case differently or make an exception to company policy or warrenty. Then EVERYONE will expect to be treated the same. They will have dozens...hundreds of guys trying to send in used broken Prochargers saying they have to fix them because they Fixed the youtube guys procharger.

Matt is a big boy. He can take care of his business.

Very well said and Yes Matt is a stand up guy.

Originally Posted by Richard0nee

You make a great point and if Matt's next video titles Pro Charger denied any warranty work on my defected pro-charger

Matt's a stand up guy, ProCharger is a stand up company both will see that it's handled to BOTH parties satisfaction.. which is NONE OF OUR CONCERN !

[Sledgehammer70]

I am not sure if the Pro-Charger guy here was accusing me of something or making a general satatement. But...

Facts:
- Something is wrong with the head unit after less than 3k miles
- CMS took the unit off the car and sent it to ProCharger
- The unit has no warranty as I bought it used from CMS
- I have not asked ProCharger to look at the unit for free
- I am awaiting to find out what happened and what the cost will be to fix it.

As a side note:

I appreciate the feedback and the Camaro friends who have found my videos useful. I am not trying to get famous off content, but want to be helpful and promote the American Muscle car scene and share my journey. At the end of the day, no one has to follow me or watch videos, etc. but it has been amazing to see people like some of the things I have done and have been doing. Regardless of the numbers, I am simply honored to be apart of this community.

[exxit]

Originally Posted by BradfordCamaro

That is where you are wrong. If they do treat his case differently or make an exception to company policy or warrenty. Then EVERYONE will expect to be treated the same. They will have dozens...hundreds of guys trying to send in used broken Prochargers saying they have to fix them because they Fixed the youtube guys procharger.

Matt is a big boy. He can take care of his business.

I don't think I said they wouldn't honor their warranty terms and specifically stated that he hasn't been a baby about any of this... But a possible partial or full sponsorship on a head unit upgrade? Or something new COUGH P1X COUGH at a reduced price as part of a deal? All possible.

I've seen more than that done by our network gear vendors for some of my larger clients simply because of their celebrity status. Again, marketing is an art. Not a science. Nothing is cut and dry there and it all depends on how someone wants to handle a situation internally. Procharger is known for their awesome customer service. I WONDER HOW THAT IS.... Because they go above and beyond to take care of their own. And people like Matt take to their platforms to praise them about it.

[E-Ray]

Originally Posted by Sledgehammer70

I am not sure if the Pro-Charger guy here was accusing me of something or making a general satatement. But...

Facts:
- Something is wrong with the head unit after less than 3k miles
- CMS took the unit off the car and sent it to ProCharger
- The unit has no warranty as I bought it used from CMS
- I have not asked ProCharger to look at the unit for free
- I am awaiting to find out what happened and what the cost will be to fix it.

Let us know what was the cause of the Procharger malfunction, I am very curious! Thanks and good luck.

[DenverTaco07]

Originally Posted by Sledgehammer70

I am not sure if the Pro-Charger guy here was accusing me of something or making a general satatement. But...

Facts:
- Something is wrong with the head unit after less than 3k miles
- CMS took the unit off the car and sent it to ProCharger
- The unit has no warranty as I bought it used from CMS
- I have not asked ProCharger to look at the unit for free
- I am awaiting to find out what happened and what the cost will be to fix it.

As a side note:

I appreciate the feedback and the Camaro friends who have found my videos useful. I am not trying to get famous off content, but want to be helpful and promote the American Muscle car scene and share my journey. At the end of the day, no one has to follow me or watch videos, etc. but it has been amazing to see people like some of the things I have done and have been doing. Regardless of the numbers, I am simply honored to be apart of this community.

You don't need me to say it but I will...

Don't sweat anything, not everyone has what it takes.

I like your videos - but please get rice fed to participate more, then more viewers

[Epx998]

Originally Posted by ProCharger

That seems to be the new trend of people wanting to get stuff fixed for free..
And I am not just talking about our company... almost EVERY company is now dealing with this. And one thing I know is that if it continues, it will make the industry very jaded.

Most every business I can think of uses PR to their advantage, can't say I disagree with that door swinging both ways.

On a side note, Go Warriors! (From the bayarea)

[Perdieu]

Originally Posted by Sledgehammer70

I am not sure if the Pro-Charger guy here was accusing me of something or making a general satatement. But...

Facts:
- Something is wrong with the head unit after less than 3k miles
- CMS took the unit off the car and sent it to ProCharger
- The unit has no warranty as I bought it used from CMS
- I have not asked ProCharger to look at the unit for free
- I am awaiting to find out what happened and what the cost will be to fix it.

As a side note:

I appreciate the feedback and the Camaro friends who have found my videos useful. I am not trying to get famous off content, but want to be helpful and promote the American Muscle car scene and share my journey. At the end of the day, no one has to follow me or watch videos, etc. but it has been amazing to see people like some of the things I have done and have been doing. Regardless of the numbers, I am simply honored to be apart of this community.

I took what Erik said as a general statement.


As for your video content I've used it a TON for several things myself or to send someone a link to help them out. Keep up the good work.

[LesBaer]

Originally Posted by cooden

I'm confused as to why Lethal/Sledgehammer/Matt has so many followers. He has maybe a dozen videos that are really useful--when doing installation on accessories. The rest of them are him basically showing things on the car that one can simply read the instruction book to do, wash & detail his car hourly and drive around talking to himself (like mentioned above). He seems like a nice guy, but not understanding the whole popularity of this guy--same this goes for that kid on IG named SSlomoe with over 50K followers for a wrapped Camaro????

I really hope things work out for him. I feel bad for anyone who has car issues - and in this case, same goes for Procharger. I don't think they asked for what came long with this and I think he took down the video. It was the right thing to do if he did. I read through some of the comments on the video and it just shows you how ignorant the general Youtube public really is. One guy trashed their customer service the same day the video was posted and basically demanded an instant replacement LOL! This is who he plays to - the people that look at his car and just see his HP, suede trim and think he built a better version of the ZL1 for less $.

He seems like a decent guy and I started following because it's Camaro related, but I don't watch everything. He's not drawing the masses like that guitarmagedon guy though. Most of his videos only have a few thousand views. Youtube is a tricky thing. I think you either have to be a mechanical genius that can explain complex things accurately to the general public in 5 minutes, or a unique/entertaining personality. Since the general public are idiots, the entertaining Youtube personalities are the ones usually racking up the most views.

What I don't like is this whole sponsorship thing that people are doing. I know it helps people pay for expensive upgrades they may not be able to otherwise afford, as does Youtube, but it turns everything into an ad...welcome to the age of social media.

[Perdieu]

Originally Posted by LesBaer

What I don't like is this whole sponsorship thing that people are doing. I know it helps people pay for expensive upgrades they may not be able to otherwise afford, as does Youtube, but it turns everything into an ad...welcome to the age of social media.

I've had sponsored cars or parts for the past 20 years. The deals are nice but the obligation that come with some of them cost just as much as if you bought the product new.

A couple of my new "deals" are more R&D related then sponsorship help. They know I'll beat the shit out of the car and want some real world data

[ProCharger]

Originally Posted by exxit

To understand why a company may treat Matt himself differently than just another run of the mill customer, you'll have to understand marketing (the art form lol). This is because unlike most of y'all, whose reach ends on these boards and the people you can call and complain to, Matt has a tangible and verifiable outreach of 20,900 people who get notified if he posts anything on youtube.

Like any company, we do have guidelines in place for warranty repairs.
Customers (like people) are to be treated the same.
All equal/fair and respectfully handled.

[LesBaer]

Originally Posted by Perdieu

I've had sponsored cars or parts for the past 20 years. The deals are nice but the obligation that come with some of them cost just as much as if you bought the product new.

A couple of my new "deals" are more R&D related then sponsorship help. They know I'll beat the shit out of the car and want some real world data

I definitely appreciate your R&D brother I'll be all over that once my stock parts go.

[ProCharger]

Originally Posted by LesBaer

What I don't like is this whole sponsorship thing that people are doing. I know it helps people pay for expensive upgrades they may not be able to otherwise afford, as does Youtube, but it turns everything into an ad...welcome to the age of social media.

Well, the good news is at least here in the Automotive side....
You will see that trend starting to die....
For the reasons why I never really sponsored many "YouTubers"

Since most companies are now realizing that many of these deals don't pan out. (Just like the boom of "Import Car Sponsors" about 10 years ago) Especially when your talking about a product that costs thousands and thousands of dollars... (this isn't a fidget spinner here)

- lack of quality of videos
- time to completion of video issues
- lack of knowledge when customers ask presenter questions
- car/truck gets sold (for a profit) before items are completed.
- lack of real mechanical knowledge beyond basics.

Don't get me wrong there are some guys that are doing a great job. And I have worked with a handful of them over the last couple years. But, they are now the kinda guys that I would call personal "friends" over the relationship they have formed with me.... by always going above and beyond.

[exxit]

Originally Posted by ProCharger

Like any company, we do have guidelines in place for warranty repairs.
Customers (like people) are to be treated the same.
All equal/fair and respectfully handled.

That is a fair stance to take on the tech end. I'm simply speaking of my experience with every industry I've worked in so far all of which involve thousands and thousands of dollars; 3D printing, network hardware, and automotive.

As far as you personally not liking the "youtuber" promoters because of their lack of professionalism (generally, I'm sure you're not talking about Matt who does this for fun and is candid about that fact) and general lack of accountability; that makes perfect sense to me.