[Netslave]

Didn't want to come off as disrespectful but we have had a few people making comments about your not going to get this, you shouldn't expect that. Stuff happens. The reality is we full well believe that those people having spent almost 50k on a new car and having the epic level of BS that we have dealt with in the short time we have owned the car. Those people would have been just as pissed as us whether they want to admit it or not.

We have done nothing but make dead end calls, dead end emails since Feb 16th. For a company that took billions based on "we're sorry, we are fixing the process, please buy our stuff" it's easy to get emotional when you can't find someone willing to help. Not to mention I spend 8-10 months a year living apart from my wife. She has a job that is intense too but it's what we do to make a good life for ourselves. So the last thing I want to do on my downtime is take time away from being with my wife who I haven't seen in 150 days to send emails to people who don't give a crap. That's why we are unhappy. That's why I've sought information on here and yeah it's been therapeutic to vent to others going thru the same BS. Cant thank people like davet435 enough for his advice and chats.

We just wanted to thank those that had been supportive of what we were going through. We are letting the process work as is for now but yes, we gave spoken with people to pursue other avenues.

[Marty McFlew]

Originally Posted by Netslave

Didn't want to come off as disrespectful but we have had a few people making comments about your not going to get this, you shouldn't expect that. Stuff happens. The reality is we full well believe that those people having spent almost 50k on a new car and having the epic level of BS that we have dealt with in the short time we have owned the car. Those people would have been just as pissed as us whether they want to admit it or not.

We have done nothing but make dead end calls, dead end emails since Feb 16th. For a company that took billions based on "we're sorry, we are fixing the process, please buy our stuff" it's easy to get emotional when you can't find someone willing to help. Not to mention I spend 8-10 months a year living apart from my wife. She has a job that is intense too but it's what we do to make a good life for ourselves. So the last thing I want to do on my downtime is take time away from being with my wife who I haven't seen in 150 days to send emails to people who don't give a crap. That's why we are unhappy. That's why I've sought information on here and yeah it's been therapeutic to vent to others going thru the same BS. Cant thank people like davet435 enough for his advice and chats.

We just wanted to thank those that had been supportive of what we were going through. We are letting the process work as is for now but yes, we gave spoken with people to pursue other avenues.

I can't believe no one from GM said anything here. I know they come here. This why I havnt got me a 2016. If GM would have fixed your issue right away I would probably be buying one this weekend. If they took care of there customers they would have more orders with confidence. They are stupid if they can't figure that one out. If I were you I would right a certified letter addressed to Mary Berra and a copy to Obama. This shidt was supposed to be fixed.

[Netslave]

Originally Posted by Marty McFlew

I can't believe no one from GM said anything here. I know they come here. This why I havnt got me a 2016. If GM would have fixed your issue right away I would probably be buying one this weekend. If they took care of there customers they would have more orders with confidence. They are stupid if they can't figure that one out. If I were you I would right a certified letter addressed to Mary Berra and a copy to Obama. This shidt was supposed to be fixed.

We have been in contact with a few people. Waiting on more calls.

[laynlo15]

Netslave, I'm with you for getting something done and benefiting you and your wife. You really should have never left with the car without having it at least washed. I know the weather was bad, but man that puts you in a bind. I'm not defending GM for letting that crap leave the factory. Even letting them at least power was it and dry it without any kind of detailing would have been better for you, at least you would have been able to point out the things that your dealing with now. I wish the best for you and your family

[Netslave]

Again, not be pedantic but I'm not going to debate coulda, shoulda. I've explained the situation and that's it.

There are only two things at the heart of the issue. The first is the dealership level experience which wasn't even piss poor at best. Their complete lack of anything resembling customer service should be a case study in exactly what not to do when resolving complex issues with clients. Doesn't take a conference room of geniuses to figure out telling customers to GFY is a poor method of problem solving. Such so that it's caught the attention of people with GM but I can't speak about that other than to say actions have consequences.

Second is the monumental failure of anything resembling QC when the car was in the production phase as well as things that were supposed to happen before it left the factory doors. How it left with these levels of flaws is beyond us but we hope for future buyers, knowing that our case has been looked at by lots of eyeballs at this point, maybe in the future things like this will be diminish.

[laynlo15]

I think you'll get it resolved and it will be in your favor. Good luck to you my man.

[camaro1&6]

Originally Posted by Netslave

Again, not be pedantic but I'm not going to debate coulda, shoulda. I've explained the situation and that's it.

There are only two things at the heart of the issue. The first is the dealership level experience which wasn't even piss poor at best. Their complete lack of anything resembling customer service should be a case study in exactly what not to do when resolving complex issues with clients. Doesn't take a conference room of geniuses to figure out telling customers to GFY is a poor method of problem solving. Such so that it's caught the attention of people with GM but I can't speak about that other than to say actions have consequences.

Second is the monumental failure of anything resembling QC when the car was in the production phase as well as things that were supposed to happen before it left the factory doors. How it left with these levels of flaws is beyond us but we hope for future buyers, knowing that our case has been looked at by lots of eyeballs at this point, maybe in the future things like this will be diminish.

Listen Brother I know exactly what your going through, I'm in the same situation, we have personally talked about it , same color and have been fight this fight to get the proper attention that it deserves!!!! . I had to stop coming on here for a bit because of what is going on here right now . Who would think that you had to put your car in the dark and with a flashlight find missing spots of paint , I must say that for anyone to think that this is a joke, prank or us guys with Mosaic Black cars trying to pull the wool over GM eyes might just have a malfunction in their brain somewhere . The sticker on my car was over 50k even if it was 25k it should be properly painted . This isn't a joke I'm tired of people on here with their ridiculous train of thought, I started a thread on here to help anyone, I thought that's what this site is supposed to do???? I'm very hopeful that chevrolet does the right thing and replaces my car! , I'm not some millionaire that just buys things like this for fun like Netslave I've saved and put a large down payment on this car , besides getting the gm family discount ,,, just can't believe some people.

[RenegadeXR]

Originally Posted by NITRA10

OP please for the love of GOD contact a lemn law attorney when you read this.

It will not cost you a penny

Without the OP giving us any real information about the parties involved, let alone what state he's even in, it's impossible to know what his local lemon laws cover. Typically, most state lemon laws only cover mechanical defects and require the dealership to document several attempts at remedying the issue unsuccessfully. Once the car has spent a certain amount of time in the shop (usually measured in weeks) within the first year of ownership, that's when you can typically declare lemon law.

It sounds like the OP's situation isn't covered under this. He is having trouble getting the dealership to do anything other than look the car over without them taking action. At least, that's my interpretation of the limited info provided in this thread. None of this counts as "time in the shop."

Unfortunately, taking delivery of a vehicle removes a lot of liability from the dealership legally speaking. If it was so important as to expressly ask them not to even detail the car, implying there was a fear of introducing defects, then the OP should have only signed for the car if allowed to inspect it under artificial light or on a sunny day. While I understand they were taken off guard and should not have had to expect this outcome with hindsight being 20/20, for a purchase like this, it doesn't hurt to be extra cautious. At this point, since even the OP's own research from 3 independent sources suggests the fault lies with the manufacturer's painting process at the factory, the issue must be taken up with GM directly and a lawyer would engage the company with a formalized letter stating an intent to file a suit. Either that, or a dealership can facilitate communication with GM at the executive level for an out of court agreement such as a buy-back. The dealer itself is just acting as an intermediary and not responsible for anything.

I don't think this is going to go unresolved, it's just going to take time and patience to make sure you're engaging the right people. In any situation, a lemon law lawyer would be helpful even if this technically does't fall under lemon law. It's still a great resource to tap into so you take some off the burden off yourself and have a single, reliable point of contact to help orchestrate whatever deal is made, whether litigation is ultimately required or not. He or she probably has exposure to similar cases and knows the best process to follow.

[MrChrisLS3]

Originally Posted by Netslave

Again, not be pedantic but I'm not going to debate coulda, shoulda. I've explained the situation and that's it.

There are only two things at the heart of the issue. The first is the dealership level experience which wasn't even piss poor at best. Their complete lack of anything resembling customer service should be a case study in exactly what not to do when resolving complex issues with clients. Doesn't take a conference room of geniuses to figure out telling customers to GFY is a poor method of problem solving. Such so that it's caught the attention of people with GM but I can't speak about that other than to say actions have consequences.

Second is the monumental failure of anything resembling QC when the car was in the production phase as well as things that were supposed to happen before it left the factory doors. How it left with these levels of flaws is beyond us but we hope for future buyers, knowing that our case has been looked at by lots of eyeballs at this point, maybe in the future things like this will be diminish.

I think it really is the customer service that is the issue here. Of course the botched paint job sucks, and needs to be addressed, but yeah, the way this is being handled is really pathetic. I can understand problems with the paint process at some point, calibrations, mixing, spray issues, etc. I can even understand QC, as in perhaps in their environment these issues weren't apparent, kind of like the way you didn't see it at delivery. Hopefully they are learning that the metallic needs closer inspection.

But for them to ignore you, or try to pass the buck is completely unacceptable. Even if they don't know the solution, just a little empathy, a little concern, even to say we aren't sure what the next step is right now, but we want to make this right for you, would be a good start. I don't know, maybe it's because everyone is afraid to say anything because it may be considered a "commitment" to you. But my gosh, at least they should acknowledge there is a problem and keep you in the loop.

[Netslave]

Originally Posted by camaro1&6

Listen Brother I know exactly what your going through, I'm in the same situation, we have personally talked about it , same color and have been fight this fight to get the proper attention that it deserves!!!! . I had to stop coming on here for a bit because of what is going on here right now . Who would think that you had to put your car in the dark and with a flashlight find missing spots of paint , I must say that for anyone to think that this is a joke, prank or us guys with Mosaic Black cars trying to pull the wool over GM eyes might just have a malfunction in their brain somewhere . The sticker on my car was over 50k even if it was 25k it should be properly painted . This isn't a joke I'm tired of people on here with their ridiculous train of thought, I started a thread on here to help anyone, I thought that's what this site is supposed to do???? I'm very hopeful that chevrolet does the right thing and replaces my car! , I'm not some millionaire that just buys things like this for fun like Netslave I've saved and put a large down payment on this car , besides getting the gm family discount ,,, just can't believe some people.

I'm messaged you the other day, let me know how things are going.

[Netslave]

Things are proceeding slowly but in a positive direction. It's been immensely frustrating for us to put it mildly. We have consulted with the people we needed too and the car leaving the dealership has zero bearing on the fact the car was not painted properly. We hope to have some news in the next week.

[Factorypilot]

Originally Posted by Netslave

Things are proceeding slowly but in a positive direction. It's been immensely frustrating for us to put it mildly. We have consulted with the people we needed too and the car leaving the dealership has zero bearing on the fact the car was not painted properly. We hope to have some news in the next week.

Hey Steve,

Hang in there. I'm sure it will turn out right and hopefully GM (and the dealership) realizes that it's going to cost them a lot less in the long term to simply do the right thing; which in this case should have been done a long time ago.

All the best,

- Steven

[camaro1&6]

Originally Posted by Netslave

I'm messaged you the other day, let me know how things are going.

I just message you , with my cell text me!! . I'm not on here that much because of the frustration I'm already dealing with , my anxiety is through the roof with this car . This is just why I've stuck with my old cars for so many years , I should have just took put 25k into my 67 Camaro and I know it wpuld be done right because I'm the QC DEPARTMENT IN MY GARAGE

[camaro1&6]

Nice response from a Service Manager, Great way to represent your dealership!!