Watch out for the trial length of XM radio. - Page 2

lDejavul · 01-12-2016, 03:25 PM

Just did the same thing. Called XM got transferred to a manager. They just said to contact my dealer. So I called my dealer back and they are going to look at it for me.

stratt · 01-12-2016, 03:43 PM

My salesman told me his GM rep took care of it for me. Will find out in two and a half months.

jimmypop13 · 01-12-2016, 04:38 PM

I just got my letter in the mail from xm. Also says 3 months. Very annoying

LovePhenom · 01-12-2016, 04:49 PM

Never let a customer service issue be put back on the customer. You shouldn't have to call back when the trial expires. I called SiriusXM & they were very helpful. Opened an investigation & contacted the dealer on their own. A week later all is well. I started my trial in November but they started it from the completion of their investigation. I didn't have to speak to a manager or anything. I even got a courtesy call from Listener Care informing that the investigation was complete & my new expiration date. This is not a customer responsibility or issue, if the specialist gives you push back, light their ass up!

SSport16 · 01-12-2016, 04:58 PM

That is awesome! My idiot dealer still is floundering around about this, already spoke to XM and they played the back and forth game to call my dealer. I am not letting up, I am getting 12 months!

LovePhenom · 01-12-2016, 05:03 PM

Quote:

Originally Posted by SSport16

That is awesome! My idiot dealer still is floundering around about this, already spoke to XM and they played the back and forth game to call my dealer. I am not letting up, I am getting 12 months!

Absolutely. My trial started on November 28 & it's changed to January 11th. You shouldn't have to do the run around. That's not customer service. Make them do all the work. I'm pretty sure after my successfully completed investigation they're aware of the issue.

andrec10 · 01-12-2016, 06:58 PM

XM's customer service is the worst. If you run into issues, call their headquarters in NYC and ask for executive customer relations.

ussj4brolli · 01-12-2016, 08:03 PM

Just looked at my account. only 3/months here too. Will be calling tomorrow to get this fixed.

brutusvk · 01-12-2016, 08:25 PM

Maybe when they realize there is a problem it will be easier to fix. (like was said already) They are banking on most people won't notice.

SSport16 · 01-12-2016, 09:48 PM

Quote:

Originally Posted by LovePhenom

Absolutely. My trial started on November 28 & it's changed to January 11th. You shouldn't have to do the run around. That's not customer service. Make them do all the work. I'm pretty sure after my successfully completed investigation they're aware of the issue.

I agree, such BS. I am not giving up, none of should have to do the work, but sometimes you have to put the leg work in because unfortunately in todays day and age, there is very little CS anymore. I called XM once, after arguing with them and barelu understanding the broken English I told my dealer to handle it...still waiting after over a week, touched with them again tonight.

SSport16 · 01-12-2016, 09:49 PM

Quote:

Originally Posted by brutusvk

Maybe when they realize there is a problem it will be easier to fix. (like was said already) They are banking on most people won't notice.

Exactly! They aren't going to be chasing us making sure we get the addional 9 months.

SSport16 · 01-13-2016, 12:18 PM

I got mine taken care of today, dealer called before, said they spoke with XM and my new trial is for 12 months and starts today, just got the e-mail confirmation from XM! I was told that it is an issue with XM, they were never told that the 2016 Camaro has a 12 month trial. Who knows if that was BS talk, but mine is taken care of. Have your dealer call the XM dealer number and straighten it out for you, not sure if it would ever fix itself and add the months, but I know mine is taken care of.

osr5dude · 01-15-2016, 06:00 PM

Thanks to this thread, I discovered I had the same issue. I called XM today and they initially said I only get 3 months. I told them to verify that this model gets 12 months and they came back and said my trial has been changed to 12 months. My account still shows 3 months, so I'll log in again in a couple of days and see if it is showing the new length.

Those that got their trials fixed, did it also increase the infotainment parts (ie traffic) to 12 months or just the audio (xm all access)?

SSport16 · 01-15-2016, 10:10 PM

Quote:

Originally Posted by osr5dude

Thanks to this thread, I discovered I had the same issue. I called XM today and they initially said I only get 3 months. I told them to verify that this model gets 12 months and they came back and said my trial has been changed to 12 months. My account still shows 3 months, so I'll log in again in a couple of days and see if it is showing the new length.

Those that got their trials fixed, did it also increase the infotainment parts (ie traffic) to 12 months or just the audio (xm all access)?

Mine was just the All Access package, but I do not have Nav, which would increase the traffic portion as well.

Make sure you get an e-mail confirmation from XM, I got mine shortly after my dealer fixed it for me, I now have proof.

01-12-2016, 03:25 PM	#15
lDejavul Drives: Camaro SS Join Date: Sep 2015 Location: Oklahoma Posts: 621 View My Garage	Just did the same thing. Called XM got transferred to a manager. They just said to contact my dealer. So I called my dealer back and they are going to look at it for me. __________________ Adrenaline Red 20" 5 Spoke Black Black Side Spear Dual Mode Exhaust MRC Splash Guards 1G1FG1R74G0124089

01-12-2016, 04:38 PM	#17
jimmypop13 Drives: 2016 camaro ss Join Date: Oct 2010 Location: Spring, TX Posts: 1,127	I just got my letter in the mail from xm. Also says 3 months. Very annoying __________________ 2016 camaro 2SS hyper blue/Kalahari, A8, MRC, NPP, sunroof, SW headers through axleback, Circle D 3600rpm TC, Pray ported IM/TB, E85 Sold: 2002 Z28, NBM, M6, 460rwhp, 2009 HHR SS RIP : 2002 WS6 Black, A4, 355rwhp

01-12-2016, 04:49 PM	#18
LovePhenom I am a UAW/GM employee. Drives: 2016 Chevrolet Camaro 2LT RS V6 Join Date: Aug 2015 Location: Tonawanda, New York Posts: 467	Never let a customer service issue be put back on the customer. You shouldn't have to call back when the trial expires. I called SiriusXM & they were very helpful. Opened an investigation & contacted the dealer on their own. A week later all is well. I started my trial in November but they started it from the completion of their investigation. I didn't have to speak to a manager or anything. I even got a courtesy call from Listener Care informing that the investigation was complete & my new expiration date. This is not a customer responsibility or issue, if the specialist gives you push back, light their ass up! Attached Images __________________ *Pearla* Summit White 2016 Chevrolet Camaro 2LT RS V6 Auto w/ Adrenaline Red Interior, Red Hash Marks, 20" Machined Face Aluminum Wheels, Convenience & Lighting Package, Performance Exhaust , 8" MyLink w/ Navigation, Sunroof, RS Wheel Caps, GlowTie, Splash Guards, Red LGX Engine Cover, All Weather Premium Floor Mats, Cargo Mat, Red Knee Bolsters, Black Front Fascia Extension, RS Floor Console Lid, Red MGP Caliper Covers, ZL1 AddOns Tow Hook, 2017 ZL1 Spoiler. Coming Soon:

01-12-2016, 04:58 PM	#19
SSport16 Drives: 2016 Garnet Red Camaro 2SS Join Date: Jul 2015 Location: North Carolina Posts: 5,435	That is awesome! My idiot dealer still is floundering around about this, already spoke to XM and they played the back and forth game to call my dealer. I am not letting up, I am getting 12 months! __________________ 2SS Camaro, Garnet Red, Adrenaline Red, NPP, MRC, A8, 5 Split Spoke Bright Silver Wheels (56W) 1100 Status - 7/24/15 (Ordered) 3800 Status - 10/13/15 (Built) 6000 Status - 12/22/15 (Delivered)

01-13-2016, 12:18 PM	#26
SSport16 Drives: 2016 Garnet Red Camaro 2SS Join Date: Jul 2015 Location: North Carolina Posts: 5,435	I got mine taken care of today, dealer called before, said they spoke with XM and my new trial is for 12 months and starts today, just got the e-mail confirmation from XM! I was told that it is an issue with XM, they were never told that the 2016 Camaro has a 12 month trial. Who knows if that was BS talk, but mine is taken care of. Have your dealer call the XM dealer number and straighten it out for you, not sure if it would ever fix itself and add the months, but I know mine is taken care of. __________________ 2SS Camaro, Garnet Red, Adrenaline Red, NPP, MRC, A8, 5 Split Spoke Bright Silver Wheels (56W) 1100 Status - 7/24/15 (Ordered) 3800 Status - 10/13/15 (Built) 6000 Status - 12/22/15 (Delivered)

01-12-2016, 03:43 PM	#16
stratt Drives: Waiting on my 2016 Camaro 2SS Join Date: Dec 2015 Location: North Carolina Posts: 497	My salesman told me his GM rep took care of it for me. Will find out in two and a half months.

01-12-2016, 06:58 PM	#21
andrec10 Drives: 2016 Camaro 2SS 6SP/Suby Legacy 6 Join Date: Oct 2015 Location: Hyde Park, NY Posts: 844	XM's customer service is the worst. If you run into issues, call their headquarters in NYC and ask for executive customer relations.

01-12-2016, 08:03 PM	#22
ussj4brolli Drives: 2x 94:Z28s - 2x95:Z28s - 1x16:1LT Join Date: Nov 2015 Location: Reno Posts: 232	Just looked at my account. only 3/months here too. Will be calling tomorrow to get this fixed.

01-12-2016, 08:25 PM	#23
brutusvk Drives: future 2016 SS Join Date: Sep 2015 Location: Glendale, AZ Posts: 847	Maybe when they realize there is a problem it will be easier to fix. (like was said already) They are banking on most people won't notice.

01-15-2016, 06:00 PM	#27
osr5dude Drives: Hyper blue 2016 2SS Join Date: Jan 2011 Location: Boulder Creek, CA Posts: 49 View My Garage	Thanks to this thread, I discovered I had the same issue. I called XM today and they initially said I only get 3 months. I told them to verify that this model gets 12 months and they came back and said my trial has been changed to 12 months. My account still shows 3 months, so I'll log in again in a couple of days and see if it is showing the new length. Those that got their trials fixed, did it also increase the infotainment parts (ie traffic) to 12 months or just the audio (xm all access)?

User Name		Remember Me?
Password