[JoeP@TeamBeckyD]

Originally Posted by TMPSU75

Hi Becky......
Can you please update?

THKBCB

Thanks very much!!!

Terry

Good Evening Terry


3400 Status TPW 5/2

...not yet..


Becky

[drksol]

I'm a broken record at this point - could I please get a Thursday morning check on TDHD8R, Becky?

[gmiyde]

Originally Posted by Hyperblue16vert

Having my gen 5 vert eases the frustration a bit.

But being what I believe is the oldest produced car not delivered at this point, I have to think WTF? Why?

So called Chevy customer service? Care to chime in?

It is quite shameful. It is 2016 and you can track a $10 internet order from birth to delivery.
If not for Becky, most of us would have no real support. I am thankful that she is here to help us.
Hopefully , Chevrolet is equally grateful and will step up their customer service game.
In this age of "the Internet of Things", this should be much easier.

Thank you Becky for all that you do to help those of us through this forum!!!

[JoeP@TeamBeckyD]

Originally Posted by gmiyde

It is quite shameful. It is 2016 and you can track a $10 internet order from birth to delivery.
If not for Becky, most of us would have no real support. I am thankful that she is here to help us.
Hopefully , Chevrolet is equally grateful and will step up their customer service game.
In this age of "the Internet of Things", this should be much easier.

Thank you Becky for all that you do to help those of us through this forum!!!

....

.....It is My Pleasure to Help...

I understand the Anticipation .....
.......................Excitement & Passion!



Becky

[rich's 2SS]

Originally Posted by Hyperblue16vert

Having my gen 5 vert eases the frustration a bit.

But being what I believe is the oldest produced car not delivered at this point, I have to think WTF? Why?

So called Chevy customer service? Care to chime in?

this is crazy but.....would it help if a bunch of us call GM with your order number and raise hell...promising not to buy GM products anymore unless they get your car shipped and delivered...sometimes a group of people can get the ball moving...just a thought..I will be the first one to call and let them know what I think...I have purchased a whole bunch of new car GM vehicles and will be more then happy to "rock the Boat " for you

[Wheel Team 6]

Originally Posted by gmiyde

It is quite shameful. It is 2016 and you can track a $10 internet order from birth to delivery.
If not for Becky, most of us would have no real support. I am thankful that she is here to help us.
Hopefully , Chevrolet is equally grateful and will step up their customer service game.
In this age of "the Internet of Things", this should be much easier.

Thank you Becky for all that you do to help those of us through this forum!!!

I got a call from my dealer ordering department today. I canceled my deposit on a lot car at another dealer to order with them. Just wasnt willing to settle on a lot car. I placed the order at this dealer as i was most comfortable with them. I made it clear when I ordered the car on 3/28 it must have the blade spoiler. The dealer promised me I would get it one way or another. My salesman forwarded every email I sent, every screen shot, every piece of info up until a couple weeks ago that i had sent. When they told me sorry it's not shipping with it but you will love the car it frustrated me.

I opened a complaint case with GM. Numerous emails, phone calls, etc. GM determined it's not their fault and called my dealer telling them it is their responsibility. Fortunately my dealer escalated it internally and as of today they notified me that they're swapping a nfgm LT trunk lid onto my car and also installing the blade spoiler. I'm paying for the blade but not the trunk lid or labor.

At first the ordering Dept manager told me I had gotten erroneous information from chat rooms. I said absolutely not. I've only researched facts and camaro6 isn't just some bs chat room. This is a community of passionate enthusiast as well as GM employees and other dealers that take this stuff seriously.

I showed him where others ordered before and after me got their car the way they wanted it. That it was and is possible. I'm not interested in who's fault it was just the result which seems like it is going to work for me after being relentless. Don't expect GM to do the right thing or other dealers to step up like Becky. They aren't on the same level of knowledge and dedication. If you are using your local dealers I recommend you research your vehicle thoroughly. Put in writing your expectations to be met so that you're not left spending 50k just to end up not having exactly what you wanted from the start.

I agree, Becky is more helpful to us even those of us she has never met than our own local dealers.

Originally Posted by rich's 2SS

this is crazy but.....would it help if a bunch of us call GM with your order number and raise hell...promising not to but GM products anymore unless the get your car shipped and delivered...sometimes a group of people can get the ball moving...just a thought..I will be the first one to call and let them know what I think...I have purchased a whole bunch of new car GM vehicles and will be more then happy to "rock the Boat " for you

If needed I'm in agreement with this as well.

[RallyHT]

Originally Posted by Wheel Team 6

At first the ordering Dept manager told me I had gotten erroneous information from chat rooms.

Wait until they throw the "For Entertainment Purposes Only" clause at you from the forum then deny your legal rights to a refund of your deposit, and then tell their Field Rep that when the Customer calls to say that "We lied to him", here is the fist piece of communication that refutes that (but we will not share all other documented conversations and communications that mean that the initial communication is out of context).

And Chevy chat? Oh don't get me started. Who works the keyboard there? They are practically useless and don't even know there is a customer service department...really.

I did get contacted by the Chevy Customer Service that monitors this site, and they seemed to have half a clue - but no answers to my issue. Dealers are independent, and if Tesla and Elio get their way, there will be a lot less 'independent dealers' soon.

As for the shipping / QC issue - it is absolutely ridiculous there is not a customer escalation path into GM for sold orders. Chevy, ARE YOU LISTENING?

[rich's 2SS]

Originally Posted by Wheel Team 6

I got a call from my dealer ordering department today. I canceled my deposit on a lot car at another dealer to order with them. Just wasnt willing to settle on a lot car. I placed the order at this dealer as i was most comfortable with them. I made it clear when I ordered the car on 3/28 it must have the blade spoiler. The dealer promised me I would get it one way or another. My salesman forwarded every email I sent, every screen shot, every piece of info up until a couple weeks ago that i had sent. When they told me sorry it's not shipping with it but you will love the car it frustrated me.

I opened a complaint case with GM. Numerous emails, phone calls, etc. GM determined it's not their fault and called my dealer telling them it is their responsibility. Fortunately my dealer escalated it internally and as of today they notified me that they're swapping a nfgm LT trunk lid onto my car and also installing the blade spoiler. I'm paying for the blade but not the trunk lid or labor.

At first the ordering Dept manager told me I had gotten erroneous information from chat rooms. I said absolutely not. I've only researched facts and camaro6 isn't just some bs chat room. This is a community of passionate enthusiast as well as GM employees and other dealers that take this stuff seriously.

I showed him where others ordered before and after me got their car the way they wanted it. That it was and is possible. I'm not interested in who's fault it was just the result which seems like it is going to work for me after being relentless. Don't expect GM to do the right thing or other dealers to step up like Becky. They aren't on the same level of knowledge and dedication. If you are using your local dealers I recommend you research your vehicle thoroughly. Put in writing your expectations to be met so that you're not left spending 50k just to end up not having exactly what you wanted from the start.

I agree, Becky is more helpful to us even those of us she has never met than our own local dealers.



If needed I'm in agreement with this as well.

let's start something..and get his car shipped and delivered...and we are not going to speak to the first one on the phone I want a supervisor or higher....lets mess up there coffee breck

[crash0117]

I was wondering if you could check on this order Becky
#TGFS4X. I ordered back on 2/19 about a month ago it was at 3000. I know it's my first post, but haven't had much to post about without the car. Lol. Thanks in advance.

[wcbbss]

Good evening Becky, can I get in line for a Thursday check? Thank you! TGWT9D

[Black2SSConv]

Originally Posted by BeckyD@RodgersChevrolet

Good Morning


1G1FG3D79G0180452 - Built!!!
........Congrats!

3800 Status

...I typed 9...meant to type ...2


Becky

Thank you!!! I like this status far better!!

While I'm here though, can you tell me if it's moved yet? TGHKK8

[313inthed]

Hi Becky can you check for me THXZP3

[JoeP@TeamBeckyD]

Originally Posted by crash0117

I was wondering if you could check on this order Becky
#TGFS4X. I ordered back on 2/19 about a month ago it was at 3000. I know it's my first post, but haven't had much to post about without the car. Lol. Thanks in advance.

to Camaro6..!



1G1FF1R76G0179694- Buily!
...Congrats!

4300 Status

Becky

[JoeP@TeamBeckyD]

Originally Posted by wcbbss

Good evening Becky, can I get in line for a Thursday check? Thank you! TGWT9D

'Morning



4200 Status


Becky