09-13-2016, 01:07 PM | #1 |
Drives: 2016 Chevrolet Camaro 2SS Black Join Date: May 2011
Location: NYC, NY
Posts: 117
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Why is it so hard to get your IPO part returned?!?
I'm having a hell of a time trying to get my OEM take off wheels back from my dealer. The car I purchased came with the 56H IPO wheel option. They insist they don't have the wheels and that they do not owe me anything in addition to what has been delivered.
I called Chevrolet customer assistance and they contacted the dealer and then just parroted what the dealer had told me. I refused to accept the answer and the issue has been escalated within customer assistance. Is there anyone out there who has gone through this and has something from GM/Chevrolet that is definitive on this issue? Something that I can show back to them so they can reference an internal policy or procedure? Any help is appreciated guys. Thanks.
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2016 Camaro 2SS Black \ Black, A8, 6 Piston Brembo Brake kit, Front Splitter, 56H Wheels, 35% Tint
Delivered on: 9/8/16 |
09-13-2016, 01:41 PM | #2 |
マスタング = 遅い
Drives: 2017 Chevrolet Camaro SS 1LE Join Date: Aug 2015
Location: Florida
Posts: 7,061
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*LPO.
And I have done this in the past, and gotten BOTH sets of wheels. That is why it is $2000 not $200...you get two sets. |
09-13-2016, 01:43 PM | #3 |
Drives: Current Camaro-less Join Date: Jul 2014
Location: Oregon
Posts: 3,242
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The original wheels are part of the MSRP on the car. You're paying $2,000 more for an additional set. Unless you signed some sort of special agreement with the dealer themselves to give you credit for the original wheels, you're owed the stock set.
I'd look up the GM regional manager/rep and give them a call about this, because this is essentially theft. |
09-13-2016, 09:42 PM | #4 |
Drives: 2016 Chevrolet Camaro 2SS Black Join Date: May 2011
Location: NYC, NY
Posts: 117
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Thanks for the idea SpeedisLife, I'm going to track that person down tomorrow.
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2016 Camaro 2SS Black \ Black, A8, 6 Piston Brembo Brake kit, Front Splitter, 56H Wheels, 35% Tint
Delivered on: 9/8/16 |
09-13-2016, 09:59 PM | #5 |
Funny you posted this. After reading on this forum, I realized I should have received my original rims back as I had dealer installed rims.
After doing some talking with Chevrolet customer service, and my dealer, look what I got! |
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09-14-2016, 09:20 PM | #6 |
Drives: 2016 Chevrolet Camaro 2SS Black Join Date: May 2011
Location: NYC, NY
Posts: 117
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Zeus, just sent you a PM.
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2016 Camaro 2SS Black \ Black, A8, 6 Piston Brembo Brake kit, Front Splitter, 56H Wheels, 35% Tint
Delivered on: 9/8/16 |
09-14-2016, 09:21 PM | #7 |
Drives: 2016 Chevrolet Camaro 2SS Black Join Date: May 2011
Location: NYC, NY
Posts: 117
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Nick,
Didn't sign anything besides standard paperwork. I got such a great deal on the car but they are so difficult to deal with after the fact.
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2016 Camaro 2SS Black \ Black, A8, 6 Piston Brembo Brake kit, Front Splitter, 56H Wheels, 35% Tint
Delivered on: 9/8/16 |
09-14-2016, 10:11 PM | #8 |
Drives: 2016 Chevrolet Camaro 2SS Black Join Date: May 2011
Location: NYC, NY
Posts: 117
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Nick, thanks.
Which wheel LPO wheels did your car come with?
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2016 Camaro 2SS Black \ Black, A8, 6 Piston Brembo Brake kit, Front Splitter, 56H Wheels, 35% Tint
Delivered on: 9/8/16 |
09-15-2016, 11:29 AM | #9 |
Drives: 2016 Chevrolet Camaro 2SS Black Join Date: May 2011
Location: NYC, NY
Posts: 117
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Nick, that sounds like a nice config. I haven't seen any in the NYC area with them.
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2016 Camaro 2SS Black \ Black, A8, 6 Piston Brembo Brake kit, Front Splitter, 56H Wheels, 35% Tint
Delivered on: 9/8/16 |
09-15-2016, 10:17 PM | #10 |
I replied. Don't give up - if they were dealer-installed rims, those originals are at the dealership and you just need to talk with every department until they cough them up. Took me talking with the parts department who actually handled storing the rims.
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09-22-2016, 03:39 PM | #11 |
Drives: 2016 Chevrolet Camaro 2SS Black Join Date: May 2011
Location: NYC, NY
Posts: 117
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Posting an update. Still going back and forth on this. Customer Assistance has said they're done and can't help me. This is a dealer/customer issue. They directed me to go back and talk to my sales manager.
This is BS. I have to go back and argue with the guy who gave me multiple stories about why they dont have the wheels. Customer Assistance also told me only the dealer can give out the regional sales managers number. Not liking this purchasing experience. Good think I love the car!
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2016 Camaro 2SS Black \ Black, A8, 6 Piston Brembo Brake kit, Front Splitter, 56H Wheels, 35% Tint
Delivered on: 9/8/16 |
09-22-2016, 04:34 PM | #12 | |
Drives: 2016 Camaro 1LT Join Date: Jan 2016
Location: California
Posts: 3,493
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Quote:
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09-22-2016, 06:44 PM | #13 |
Went to assembly plant for the factory fest tour. Saw a car with red wheels on it. Looked like total crap, so I asked what was up with them. Employee said they were shipping wheels used for lpo wheels. Apparently they get returned to plant after lpo install. So based on that, the dealer wouldn't have any stock wheels to give to customer.
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09-22-2016, 07:23 PM | #14 | |
Drives: 2016 Camaro 2SS Red Hot Join Date: Dec 2014
Location: San Fernando Valley, CA
Posts: 476
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Quote:
Next time, find a trustworthy dealership. I have sold many cars with LPO's and I always make sure my customers get their original equipment back, and yes, you are due a full set of the standard silver 5 spoke wheels.
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56h, lpo |
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