[JoeP@TeamBeckyD]

Originally Posted by fastball

At least you see my point. Thank you.

I really believe Chevy dealers need to separate Camaro and Corvette from the rest. Have dedicated sales staff for only those cars, in a separate part of the showroom, and dedicated service staff for those cars. It's not just the price either - they're genuine performance cars that your average, typical Chevy customer isn't interested in..... At least not seriously enough to actually buy one.

Most Camaro and Corvette customers know more about the car they're looking at than most salespeople anyway. They need enthusiasts selling these cars.

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Becky

[gashie]

Originally Posted by fastball

Go f your mother. A Camaro 2SS that is NOT a high performance special edition should NOT cost over $40k.

You and everyone who thinks a $37k sticker for a car with cloth and single zone climate control or a $43k sticker for a car with a Chevy badge on the hood is ok are the TOOLS.


At minimum Chevy needs to take special care of Camaro and Corvette owners from now on. The Camaro is obviously no longer a working man's sports car. I'm fine with that so long as GM understands that and changes the level of treatment to equivalent what other premium marques provide when they encroach on that price point.

Why so angry? go buy your BMW. nobody cares. I have a 2014 stingray Z-51 I don't need special care im a big boy. I don't need GM or anybody to tell me everything is going to be o.k. maybe you do, so enough talk about the price you can either afford one or you cant I just wanted to show the cost of the BMW 4 series and you want me to go f my mother, maybe that's what your family does but in my family that is incest. you really need some help if that's how you respond to things.

[SSport16]

Originally Posted by fastball

At least you see my point. Thank you.

I really believe Chevy dealers need to separate Camaro and Corvette from the rest. Have dedicated sales staff for only those cars, in a separate part of the showroom, and dedicated service staff for those cars. It's not just the price either - they're genuine performance cars that your average, typical Chevy customer isn't interested in..... At least not seriously enough to actually buy one.

I see no reason to have to deal with a salesman who does Malibu and Cruze sales for most of his/her day.

Most Camaro and Corvette customers know more about the car they're looking at than most salespeople anyway. They need enthusiasts selling these cars.

Believe me if just one Chevy dealer in the Cleveland area did this I would buy my Camaro from them even if I could get a "better deal" elsewhere. Excusive customer service and support is that important to me that I've committed $40k of my own money to this.

You are 100% right. Thatnis the perception that GM needs to change. They need to stop letting a lot of these dealers do what ever the hell they want, if they are going to sell GM vehicles, they need to really paint a good picture for the product. I am a life long GM fan/buyer, not only loyal, I truly love their cars that they have built over the years. My dad had a Chevy pickup and always bought GM, and that is where my interest began...having said that I hate going into a GM dealership, sales or service. My dealer is the southeasts volume dealer winner for many years, they just spent millions of dollars renovating and building a separate Cadillac building, as well as the Chevy/Buick building. The service part if state of the art, but they absoulety clueless in there. Crappy service, disorganized and it is very frustrating when I hve to wait almost 2 hours sometimes for an oil change, that is with a scheduled appointment! The owner has a bunch of other locations, all the same. I have friends that say the same thing about the tons of Hendricks GM dealerships too. I dread having to go in there most times...that is where GM really needs a shot in the arm, and it needs to happen now, not years from now.

[Stex]

well shhhhhhhoot! Spent some time building Premium GT stangs. You still cannot get the performance package with an auto. So the auto GT without nav and no nannies comes in a little over 41m. With the PP package it is a littler over 42m.

So to get an auto SS Camaro with HUD you are at at 44m. Add MRC and over 45m. IF I could get HUD on a 1ss, add MRC, aftermarket leather, auto and you are still at +41.5m. And would still have to add HUD. If they allowed HUD option on the 1SS I think they would not be driving you to the 2SS.

So GM has the structure and packages pulling you to the 2SS. You do get more than a GT but it all cost. Oh well, over sticker shock.

[gashie]

The Camaro is a mass produced car it is a hand built Bently or RR. Why are some people wanting special treatment if they buy a Camaro? Does this special treatment make the car run better, perform better, get better gas mileage? At the end of the day the price is the price in a year dealers will work with everyone. Its new and a lot of dealers wont budge on sticker. so at the end of the day you either find a dealer who will deal with you or pay what they are asking. I paid sticker for my 2010 2SS and I was ok with that. My 2014 stingray Z-51 stickered at 66390.00 I paid 63000 for it, sometimes you have to do a littlework to find a dealer who will work with you and to me that is special treatment.

[gashie]

Dealerships are not owned by GM and im sure dealerships have some sort of standard they must meet, but GM cant take their dealership off them. There are a lot of good GM dealerships out there that do care and are knowledgeable about their product. Its like anything else there are good ones and bad ones. I know that doesn't answer peoples concerns about how their treated when they go to a dealership, but before I bought my stingray I stopped at a benz dealership, had work clothes on and was looking at a couple cars that I really liked, three salesmen standing there and not one came over to help me or ask me if I was interested in one of their cars. So it goes to show you its not just GM dealerships it is a lot of dealerships that don't treat a customer or possible customer very well.

[kal]

Originally Posted by gashie

Dealerships are not owned by GM and im sure dealerships have some sort of standard they must meet, but GM cant take their dealership off them. There are a lot of good GM dealerships out there that do care and are knowledgeable about their product. Its like anything else there are good ones and bad ones. I know that doesn't answer peoples concerns about how their treated when they go to a dealership, but before I bought my stingray I stopped at a benz dealership, had work clothes on and was looking at a couple cars that I really liked, three salesmen standing there and not one came over to help me or ask me if I was interested in one of their cars. So it goes to show you its not just GM dealerships it is a lot of dealerships that don't treat a customer or possible customer very well.

GM may not own the dealership, but so far as I know they can take the licensing away. Someone correct me if I'm wrong.

[gashie]

Originally Posted by kal

GM may not own the dealership, but so far as I know they can take the licensing away. Someone correct me if I'm wrong.

That I don't know. It would have to be something very severe to do that I think, not just the customer knowing more about a certain model than the salesperson. Maybe Beckey would know the answer

[fastball]

Originally Posted by gashie

Why so angry? go buy your BMW. nobody cares. I have a 2014 stingray Z-51 I don't need special care im a big boy. I don't need GM or anybody to tell me everything is going to be o.k. maybe you do, so enough talk about the price you can either afford one or you cant I just wanted to show the cost of the BMW 4 series and you want me to go f my mother, maybe that's what your family does but in my family that is incest. you really need some help if that's how you respond to things.

I overreacted and I apologize, but you need to watch it the next time you call someone a tool. I don't care if it's the internet, I'll stand up for myself when provoked with language like that.

My opinion is based on a lot of things I've learned over the last 20 years of keeping track of the global car industry. One of them is that GM is vastly lacking in genuine customer service and still is after bankruptcy. GM has improved the cars. They need to improve customer service. And it goes beyond closing the bad dealers and refreshing the good ones. They need to really start paying attention to their customers.

Call me snobby or stuck up, but no longer is it acceptable to just have a good car.

Maybe it is to you, but I'm going to guess that you'd buy a GM car if it was made with duct tape and plaster.

GM needs to do the right things for people like me, who swore them off 16 years ago and is considering coming back, but is still a bit hesitant.

Yes the Camaro is a great car.

Yes Becky is a great person and an example of what EVERY Camaro and Corvette salesperson should be.

Now GM needs to get people like her in EVERY dealer. Dedicate them to Corvette and Camaro only, and provide service to Corvette and Camaro customers separately from all the rest of the Chevys.

[laborsmith]

Originally Posted by kal

GM may not own the dealership, but so far as I know they can take the licensing away. Someone correct me if I'm wrong.

They can and during the bankruptcy they did, including in the massacre many who should not have gone down.

Decades ago Buick decided to take away the Grimaldi Buick Franchise in Pontiac, Michigan and succeeded. I do not blame GM, Tony Grimaldi played a hard game and GM decided they did not need to participate and after many years GM won but the family remains in the car selling business, so who won and who lost?

Then I look at Cauley Chevrolet in Bloomfield Hills, Michigan, who lost their franchise during the bankruptcy because they were also Cauley Ferrari. They are still one of the eighteen Ferrari dealers in North America, but can no longer retail sell Camaros or Corvettes . You explain it because I can't.

So GM can and has, and a I stated some of their targets likely merited the attention. This is why talk of what GM can do and does do in relation to their franchisees yanks my chain because it seems to me, an observer on the outside looking in, that these actions can be arbitrary and somewhat capricious.

Another Laborsmith rant on the system and its shortcomings!

Laborsmith

[fastball]

Originally Posted by SSport16

You are 100% right. Thatnis the perception that GM needs to change. They need to stop letting a lot of these dealers do what ever the hell they want, if they are going to sell GM vehicles, they need to really paint a good picture for the product. I am a life long GM fan/buyer, not only loyal, I truly love their cars that they have built over the years. My dad had a Chevy pickup and always bought GM, and that is where my interest began...having said that I hate going into a GM dealership, sales or service. My dealer is the southeasts volume dealer winner for many years, they just spent millions of dollars renovating and building a separate Cadillac building, as well as the Chevy/Buick building. The service part if state of the art, but they absoulety clueless in there. Crappy service, disorganized and it is very frustrating when I hve to wait almost 2 hours sometimes for an oil change, that is with a scheduled appointment! The owner has a bunch of other locations, all the same. I have friends that say the same thing about the tons of Hendricks GM dealerships too. I dread having to go in there most times...that is where GM really needs a shot in the arm, and it needs to happen now, not years from now.

From your mouth to God's ears my friend!

[Dreng]

Originally Posted by fastball

Yes Becky is a great person and an example of what EVERY Camaro and Corvette salesperson should be.

Now GM needs to get people like her in EVERY dealer. Dedicate them to Corvette and Camaro only, and provide service to Corvette and Camaro customers separately from all the rest of the Chevys.

I totally agree as our sales rep is the corvette rep for our dealer and he deals very little outside of corvettes. We got lucky and he helped us buy our first camaro (he knew more than any other dealer we spoke to about the car) and all of our other vehicles. Coming to Gen 6 camaro it seems like he is clueless and everyone at the dealership is just speculating. Had we not bought a ton of cars previously with him and the next nearest dealer nearly 45 mins away we possibly would look else where.

[fastball]

Originally Posted by laborsmith

They can and during the bankruptcy they did, including in the massacre many who should not have gone down.

Decades ago Buick decided to take away the Grimaldi Buick Franchise in Pontiac, Michigan and succeeded. I do not blame GM, Tony Grimaldi played a hard game and GM decided they did not need to participate and after many years GM won but the family remains in the car selling business, so who won and who lost?

Then I look at Cauley Chevrolet in Bloomfield Hills, Michigan, who lost their franchise during the bankruptcy because they were also Cauley Ferrari. They are still one of the eighteen Ferrari dealers in North America, but can no longer retail sell Camaros or Corvettes . You explain it because I can't.

So GM can and has, and a I stated some of their targets likely merited the attention. This is why talk of what GM can do and does do in relation to their franchisees yanks my chain because it seems to me, an observer on the outside looking in, that these actions can be arbitrary and somewhat capricious.

Another Laborsmith rant on the system and its shortcomings!

Laborsmith

If I was Ferrari I wouldn't want my franchises selling anything BUT Ferrari.

[JoeP@TeamBeckyD]