GM/Dealership Complaint (tires/alignment) - Page 2

TedJS · 04-29-2018, 10:59 AM

Quote:

Originally Posted by jmackisback

Keep in mind these tires are over $500 (cdn) each. I then asked if an alignment is done prior to people purchasing a new car, as my car had a dealer installed GM lowering kit installed. I was told no, it is not required by law during the PDI.

They put a lowering kit on the car and didn't align it?????????????????????????????? There is the problem right there.

Can't do that and it's not part of the PDI. Stupid on the dealers part not to align car after. That's some basic stuff.

KLR ZL1 · 04-30-2018, 01:59 PM

I also had a tire issue. The fronts started cupping and making what I thought was a bad bearing noise. Well to make a long story short the dealer fixed the alignment and replaced both front tires. Also against my concerns of them damaging my wheels. So they spent 7 weeks trying to get those repaired and ended up having to buy a full set on ebay just to replace the fronts. The car had less than 6000 miles. I even had to ask about all this just to get them to even think about it. The funny thing was they tried to tell me that my ZL1 had the R compound tires and I had to educate them in the difference between a ZL1 and 1LE. Geesh. Needless to say the advisor got fired and I had complained about it on the survey. You would think if the surveys acount for their pay that the advisors would make sure all your concerns are well taken care of. To this day I still can't figure that one out. Don't expect me to lie on a survey to make you look good for not doing your job.

Rock-It Man · 04-30-2018, 04:39 PM

Quote:

Originally Posted by KLR ZL1

I also had a tire issue. The fronts started cupping and making what I thought was a bad bearing noise. Well to make a long story short the dealer fixed the alignment and replaced both front tires. Also against my concerns of them damaging my wheels. So they spent 7 weeks trying to get those repaired and ended up having to buy a full set on ebay just to replace the fronts. The car had less than 6000 miles. I even had to ask about all this just to get them to even think about it. The funny thing was they tried to tell me that my ZL1 had the R compound tires and I had to educate them in the difference between a ZL1 and 1LE. Geesh. Needless to say the advisor got fired and I had complained about it on the survey. You would think if the surveys acount for their pay that the advisors would make sure all your concerns are well taken care of. To this day I still can't figure that one out. Don't expect me to lie on a survey to make you look good for not doing your job.

Good outcome. too bad most dealers have to be hounded into doing the right thing.

There's something fundamentally wrong with the relationship between GM and its dealers. It seems that the surveys are optional. My local dealer stopped taking surveys several years ago. Why are they optional?

Having said that, my dealer is pretty responsive, because it's a one-store family business. The big chain dealers are horrible.

vaspen · 04-30-2018, 04:59 PM

My car needed realigned badly from factory sooooooo yeah ...have them check it regardless ppl

awrj2000 · 05-01-2018, 08:11 AM

Similar situation. I made it 12,000 miles on my 2016 Camaro New. The back tires were needed replaced and I figured "performance tires don't last" (which is true).

The dealer stated I needed a rear alignment and I'm thinking sure they just want some money the car is still new.

So I move on to a tire shop and get tires...Same thing. Tire shop stated rear needed aligned.

So from factory (not even changing suspension) the front was spot on and the rear was designed to eat tires...while my case wasn't bad, still it shouldn't have been an issue.

vaspen · 05-02-2018, 01:38 AM

I know they have some setup for track use from the gate u can obtain the ailment specks for a zl1 and set your car up close to it

Tara Martin · 05-02-2018, 09:45 AM

Quote:

Originally Posted by KLR ZL1

I also had a tire issue. The fronts started cupping and making what I thought was a bad bearing noise. Well to make a long story short the dealer fixed the alignment and replaced both front tires. Also against my concerns of them damaging my wheels. So they spent 7 weeks trying to get those repaired and ended up having to buy a full set on ebay just to replace the fronts. The car had less than 6000 miles. I even had to ask about all this just to get them to even think about it. The funny thing was they tried to tell me that my ZL1 had the R compound tires and I had to educate them in the difference between a ZL1 and 1LE. Geesh. Needless to say the advisor got fired and I had complained about it on the survey. You would think if the surveys acount for their pay that the advisors would make sure all your concerns are well taken care of. To this day I still can't figure that one out. Don't expect me to lie on a survey to make you look good for not doing your job.

I had a similar issue with my ZL-1, but at 13k miles. My front tires were worn completely out on the outer edges. My rears were and are, at 16k miles now, still quite serviceable. I decided to not enrage the service "chimpanzees" at my dealership and bought two new front tires and a four wheel thrust alignment at a good friend's high quality shop. The tech said my toe alignment was off quite a bit from the factory which caused my fronts to wear out prematurely and unevenly. I had the issues of the sway bar end links having to be replaced as well as improper ride height causing the front springs to be replaced at the dealer. The dealer never did a front end align after the warranty spring replacement.

ssmike · 05-03-2018, 09:33 AM

When I bought my '16 2SS from a private party he told me that there was an alignment problem when he bought it new. After 3K miles he chewed through the rears, right down to the steel cords, which were replaced under warranty by the dealership. After chewing through the second set of rears the dealership did an alignment which seems to have corrected the tire wear. I replaced all 4 tires after purchase and had my preferred auto shop check the alignment (I don't trust dealership service departments as far as I can spit). He said it was a little off but close and that the original tire wear problem looked like it was a toe in problem right from the factory. I'm going to watch the wear very closely on my tires, hopefully the alignment is good now.

04-30-2018, 01:59 PM	#16
KLR ZL1 H-Town Camaro Club Member Drives: 17 Hyper Blue Metallic KLR-ZL1 Join Date: May 2009 Location: Pearland Tx. Posts: 2,034 View My Garage	I also had a tire issue. The fronts started cupping and making what I thought was a bad bearing noise. Well to make a long story short the dealer fixed the alignment and replaced both front tires. Also against my concerns of them damaging my wheels. So they spent 7 weeks trying to get those repaired and ended up having to buy a full set on ebay just to replace the fronts. The car had less than 6000 miles. I even had to ask about all this just to get them to even think about it. The funny thing was they tried to tell me that my ZL1 had the R compound tires and I had to educate them in the difference between a ZL1 and 1LE. Geesh. Needless to say the advisor got fired and I had complained about it on the survey. You would think if the surveys acount for their pay that the advisors would make sure all your concerns are well taken care of. To this day I still can't figure that one out. Don't expect me to lie on a survey to make you look good for not doing your job. __________________

04-30-2018, 04:59 PM	#18
vaspen Drives: 2017 l4 blue 6speed Join Date: Oct 2016 Location: p.a Posts: 199	My car needed realigned badly from factory sooooooo yeah ...have them check it regardless ppl

05-01-2018, 08:11 AM	#19
awrj2000 Drives: 2016 2SS Camaro Join Date: Mar 2018 Location: SC Posts: 53	Similar situation. I made it 12,000 miles on my 2016 Camaro New. The back tires were needed replaced and I figured "performance tires don't last" (which is true). The dealer stated I needed a rear alignment and I'm thinking sure they just want some money the car is still new. So I move on to a tire shop and get tires...Same thing. Tire shop stated rear needed aligned. So from factory (not even changing suspension) the front was spot on and the rear was designed to eat tires...while my case wasn't bad, still it shouldn't have been an issue.

05-02-2018, 01:38 AM	#20
vaspen Drives: 2017 l4 blue 6speed Join Date: Oct 2016 Location: p.a Posts: 199	I know they have some setup for track use from the gate u can obtain the ailment specks for a zl1 and set your car up close to it

05-03-2018, 09:33 AM	#22
ssmike BL1ZZRD Drives: '16 Camaro 2SS, '20 Equinox Redline Join Date: Jul 2009 Location: Buffalo, NY Posts: 7,841	When I bought my '16 2SS from a private party he told me that there was an alignment problem when he bought it new. After 3K miles he chewed through the rears, right down to the steel cords, which were replaced under warranty by the dealership. After chewing through the second set of rears the dealership did an alignment which seems to have corrected the tire wear. I replaced all 4 tires after purchase and had my preferred auto shop check the alignment (I don't trust dealership service departments as far as I can spit). He said it was a little off but close and that the original tire wear problem looked like it was a toe in problem right from the factory. I'm going to watch the wear very closely on my tires, hopefully the alignment is good now.

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