TIRE RACK BUYERS BEWARE!!!!

436SS · 04-27-2018, 05:52 PM

If you are in the market for tires, don't purchase them from Tire Rack! 2 weeks ago, my wife purchased a tire for her Caddilac. On this past Tuesday April 24, she noticed a huge knot on the side wall. She contacts them to get a warranty replacement, and these jackholes tell her they won't honor the warranty because the DOT# in their system doesn't match what they shipped! She took pictures and gave them all the information off the shipping documents. Obviouly it's a system error on their end! Freaking crooks! Buyers beware!

APEXHNTR · 04-27-2018, 07:51 PM

Interesting. I'm surprised that they're giving you so much trouble. I've been buying tires from Tire Rack for years, and they've always been A1 whenever I've had an issue. They sent me two wrong sized tires last season, and they overnighted me two more and sent me a return label without even so much as asking for a picture of the wrong tires.

How far up the chain did you escalate the issue? How many miles were on the tire when you noticed the knot? Have you talked to the shop that mounted and balanced them?

There's a lot of missing information here, but I don't think I'd give up yet...

Badgerbimmer · 04-27-2018, 08:14 PM

Tire Rack is great. Never had a problem with them.

436SS · 04-27-2018, 08:42 PM

Been calling for the past 2 days, and they insist they didn't make an error. They even had the nerve to say maybe the tire was somehow switched in transit! The hell does that mean? Still not my fault. The worst part about it is the hand write the numbers down but not on the packaging/shipping paperwork.

chicagosam · 04-28-2018, 05:15 PM

Contact the manufacturer, knots in sidewalls usually means a bad cord internally during manufacturing. Unless it took a hit.

They will probably get you a replacement tire.

436SS · 04-28-2018, 09:06 PM

I paid a road hazard warranty to Tire Rack! Someone on there and made a entry error! Had I know they would do this I would not have purchased a second tire. It's BS.

436SS · 04-28-2018, 09:12 PM

Quote:

Originally Posted by chicagosam

Contact the manufacturer, knots in sidewalls usually means a bad cord internally during manufacturing. Unless it took a hit.

They will probably get you a replacement tire.

I shouldn't have to do that! I paid for road hazard thru them. I had to purchase another tire up front before they would start the warranty process. Had I know they would come back with a lame ass excuse to steal my money form the initial purchase, I would not have spent more money with them. Its BS, is what it is.

1le32907 · 04-28-2018, 09:22 PM

Man best thing to do is post your concerns on Facebook page and email customer relations tell them you need it to go up the chain. Someone in the company should reach out and attempt to investigate it more

436SS · 04-29-2018, 07:52 AM

Quote:

Originally Posted by 1le32907

Man best thing to do is post your concerns on Facebook page and email customer relations tell them you need it to go up the chain. Someone in the company should reach out and attempt to investigate it more

Best believe, I'm not done with this!!

wildchevy · 04-29-2018, 08:05 AM

sometimes it is cheaper to spend a little more on a item and buy from a local vendor.

Cchief · 04-29-2018, 01:52 PM

call the presidents office, they should have a person there that handles complaints that the peons cant handle, works every time.
I have used them several times over a 20 year span and had no issues. They replaced a set of Yukon wheels that were peeling after a year.

BradfordCamaro · 04-29-2018, 03:26 PM

Calling head office with a legitimate complaint usually results in a positive outcome.
Not just Tire Rack but any major chain.
Just be polite, have all the information and call.

SPARTAN sui · 04-29-2018, 03:41 PM

Quote:

Originally Posted by wildchevy

sometimes it is cheaper to spend a little more on a item and buy from a local vendor.

Not always an option, and the local tire places will end up costing me $400 more for all four tires compared to the prices I can get on tirerack. It's absurd. I haven't had a problem with tirerack personally, I hope OP gets his situation sorted out. Sounds pretty crappy and not normally like tirerack. But it happens.

init4fun · 04-30-2018, 10:35 AM

Over the years I've bought probably 40 tires from Tires Rack. When I put Duratracs on my truck we had a hell of a time getting them to balance. Ended up going through 2 complete sets before GoodYear got involved. Turns out there was a bad batch of them. Tire Rack worked with them to get it sorted out and each time they overnighted 4 truck tires to my installer.

Another time they sent me the incorrect size. My first call was to a customer service guy who told me they have verified the sizes before the tires shipped so I sent him a pick with the UPS label still on the tire. They couldn't argue anymore and had replacement tires to me the next day.

This will get straightened out. Tire Rack is the best place to buy tires online period!!

04-27-2018, 05:52 PM	#1
436SS Drives: 2010 1SS Join Date: Jan 2013 Location: INDY Posts: 271	TIRE RACK BUYERS BEWARE!!!! If you are in the market for tires, don't purchase them from Tire Rack! 2 weeks ago, my wife purchased a tire for her Caddilac. On this past Tuesday April 24, she noticed a huge knot on the side wall. She contacts them to get a warranty replacement, and these jackholes tell her they won't honor the warranty because the DOT# in their system doesn't match what they shipped! She took pictures and gave them all the information off the shipping documents. Obviouly it's a system error on their end! Freaking crooks! Buyers beware!

04-27-2018, 08:14 PM	#3
Badgerbimmer Drives: ZL1 A10 Join Date: Dec 2017 Location: Wisconsin Posts: 306	Tire Rack is great. Never had a problem with them. __________________ My rides: 2017 Camaro ZL1 A10 2015 Jeep Grand Cherokee Diesel 2012 Audi S4 1992 Porsche America Roadster 1990 BMW 325Ic

04-28-2018, 05:15 PM	#5
chicagosam Drives: 2017 BLACK ZL1 A10 Join Date: Jan 2018 Location: Chicago Posts: 109	Contact the manufacturer, knots in sidewalls usually means a bad cord internally during manufacturing. Unless it took a hit. They will probably get you a replacement tire. __________________ '17 Mosaic ZL1 Katech TB, Plugs/Wires, Rotofab Oiled,+18% Lower, 2" Headers, Cat Delete, 93 Tune, Mobil 1, IPA FF04, 315/30/20 r888r, 664hp/693tq (93), 702hp/727tq (100 oct)

04-29-2018, 08:05 AM	#10
wildchevy Drives: 2018 Hyper Blue 2SS convertible Join Date: Aug 2017 Location: S.E.Wisconsin Posts: 182	sometimes it is cheaper to spend a little more on a item and buy from a local vendor. __________________ 2018 HBM 2SS CONVERTIBLE A8

04-29-2018, 01:52 PM	#11
Cchief Drives: 2017 Fifty 2SS Convertible Join Date: Aug 2016 Location: Southern New Jersey Posts: 179	call the presidents office, they should have a person there that handles complaints that the peons cant handle, works every time. I have used them several times over a 20 year span and had no issues. They replaced a set of Yukon wheels that were peeling after a year. __________________ 2017 2SS 50th anniv. vert. 2017 Jeep Laredo Altitude 2018 MB GLE350

04-27-2018, 07:51 PM	#2
APEXHNTR Drives: 2015 Turbo FRS Join Date: Apr 2018 Location: Fredvegas Posts: 29	Interesting. I'm surprised that they're giving you so much trouble. I've been buying tires from Tire Rack for years, and they've always been A1 whenever I've had an issue. They sent me two wrong sized tires last season, and they overnighted me two more and sent me a return label without even so much as asking for a picture of the wrong tires. How far up the chain did you escalate the issue? How many miles were on the tire when you noticed the knot? Have you talked to the shop that mounted and balanced them? There's a lot of missing information here, but I don't think I'd give up yet...

04-27-2018, 08:42 PM	#4
436SS Drives: 2010 1SS Join Date: Jan 2013 Location: INDY Posts: 271	Been calling for the past 2 days, and they insist they didn't make an error. They even had the nerve to say maybe the tire was somehow switched in transit! The hell does that mean? Still not my fault. The worst part about it is the hand write the numbers down but not on the packaging/shipping paperwork.

04-28-2018, 09:06 PM	#6
436SS Drives: 2010 1SS Join Date: Jan 2013 Location: INDY Posts: 271	I paid a road hazard warranty to Tire Rack! Someone on there and made a entry error! Had I know they would do this I would not have purchased a second tire. It's BS.

04-28-2018, 09:22 PM	#8
1le32907 Drives: Summit white 1le ss Join Date: Feb 2017 Location: Palm Bay, fl Posts: 574	Man best thing to do is post your concerns on Facebook page and email customer relations tell them you need it to go up the chain. Someone in the company should reach out and attempt to investigate it more

04-29-2018, 03:26 PM	#12
BradfordCamaro SABIO Drives: 2016 CAMARO 1SS Join Date: Jul 2015 Location: Bradford, ON Posts: 5,013	Calling head office with a legitimate complaint usually results in a positive outcome. Not just Tire Rack but any major chain. Just be polite, have all the information and call. __________________

04-30-2018, 10:35 AM	#14
init4fun Drives: 2017 50th Anniversary Join Date: Dec 2015 Location: illinois Posts: 424	Over the years I've bought probably 40 tires from Tires Rack. When I put Duratracs on my truck we had a hell of a time getting them to balance. Ended up going through 2 complete sets before GoodYear got involved. Turns out there was a bad batch of them. Tire Rack worked with them to get it sorted out and each time they overnighted 4 truck tires to my installer. Another time they sent me the incorrect size. My first call was to a customer service guy who told me they have verified the sizes before the tires shipped so I sent him a pick with the UPS label still on the tire. They couldn't argue anymore and had replacement tires to me the next day. This will get straightened out. Tire Rack is the best place to buy tires online period!!

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