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The thing to keep in mind here is the dealership is GM's customer. The dealership wants to get your cars done and out of their care every bit as quickly as you do, for a multitude of reasons. Customer satisfaction is very important, there's real money at stake for the dealership, for the managers, and the advisors. Revenue of course, the dealership doesn't get paid for warranty work until it's done. Liability, everyday your car is on their lot, it poses a greater risk to them. Lot damage happens all the time. Sure the dealership is insured, but these type of claims carry a heavy deductible.
Also keep in mind that the Teamsters were also involved in the GM strike. So not only were parts not getting made in some cases, they were also not getting transported. This is also part of the back log.
Then also keep in mind, that for GM, production is King. So, parts that were put on hold, are prioritized for production first, warranty repair second.
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