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Old 07-18-2018, 09:19 AM   #7
Glen e
Retired from Car mfrs....
 
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Drives: 2LT RS/HR-V
Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
A dealer should want to do this. There are huge safeguards in the industry against the dealer claiming to do warranty and then not doing it and collecting the money. It can literally get him thrown off of the program where he can make any decisions at all, and has to phone in every situation that he comes across, to be taken off of "self authorization" via manufacturer is one of the horrific things a dealer fears, so therefore they're very careful about doing the warranty work And not just charging for it. And if they do participate in fraud, then they get put on a watchlist at GM, which is very invasive. They usually get a in person warranty audit once or twice a year where every repair is pulled/printed and looked at , and in many cases the customer called, or the car brought back in and inspected .It can take a couple weeks, With a GM audit person sitting right at your desk…

The steering wheel should be warranted. Even if your hands did it, it's a product defect .So should the door sill mentioned above.

Last edited by Glen e; 07-18-2018 at 10:03 AM.
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