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Madscotsman: I am not surprised. Dealership people arent always car people. My previous dealership owner family decided they wanted to hire some people out of the higher end restaurants for service writing because "they know to cater to a certain type of client". To the dealer, it's just a sales position, the product is just different. I remember there being a former salesman in VW that was a big enthusiast, could tell you anything you wanted to know etc. Didnt last long because he was just too much for customers. Then there is the turn over rate... thats a whole other topic.
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