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Originally Posted by 63falcondude
I purchased a custom painted "high rise" spoiler from RPI back in November 2016. The paint had just recently started to blister above the passenger side tail light.
I reached out to RPI Designs via a PM through the forum to explain my issue and send pictures. I received a prompt response through a PM as well as via email.
This unfortunate situation was handled in a professional manner and they offered to send me a new spoiler along with a return shipping label for the old one.
Reaching out to a company directly and giving them a chance to fix an issue instead of publicly blasting them on a forum can go a long way.
Due to the exceptional customer service that I experienced, I recommend doing business with RPI Designs.
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Thank you for reaching out to me, I am glad I could help. If you need any further assistance just let me know.
Quote:
Originally Posted by LT1Greg
Yes I agree that Don Stellhorn is an exceptional customer service rep for RPI! I have been dealing with him since he was a sales rep for the old SLP Parts business.
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Greg, Thank you for the kind words and your support through all these years, good luck with your 6th generation Camaro. Thanks, Don