|
I would be sure to discuss this with both the Service Manager as well as the Dealership's general manager.
You might be surprised to see how much effect talking with the Dealership's owner or General Manager might have. I would assume that you would be getting a customer experience survey in the mail. Fill it out honestly. Dealers absolutely HATE a bad survey response.
Let the Dealership's owner know that they apparently failed to test the car after fixing the hose, and it was YOUR idea to start the car and inspect it before taking delivery that demonstrated it wasn't repaired correctly just yet.
I'm good friends with the local Chevy dealership's owner, and he would INSIST that I bring something like that to his attention.
|