Cleaning the surfaces well is absolutely a must before applying epoxy to any material. Allowing the proper cure time is also critical.
Those complaining about epoxy as not being a "professional" fix...might not want to dig into how much of the car is held together by adhesives...
Good news is: warranty is there for a reason, including on all parts and labor as part of a repair, and there finally appears to be a resolution for the group of people experiencing rattle.
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"Keep the faith." - Fbodfather
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