CAMARO6 - View Single Post

jcastag · 01-21-2019, 12:51 PM

I wanted to also post this here, as I dont want anyone to get scammed like I have.

All I did was try to order a SW Cat Back Exhaust for my car from Wheelwell.com. DONT MAKE THE SAME MISTAKE.

Lets go through the chain of events..

December 4th, order was placed for my Stainless Works Cat Back NPP/AFM Exhaust. I was told at that time they confirmed with SW the system would be delivered in 2 weeks or less...CONFIRMED!

I place the order, and pay in full.

A few days later, I get the "there will be a slight delay, but it will be about 3 weeks. We will let you know when we have a confirmed ship date"

OK, still not bad, I am fine with it at this point.

Then they give me the first confirmed ship date. I believe it was December 19th. Great, I would have it for Christmas

December 19th came and went. I reach out to Jennifer at Wheelwell.com, and she says there is a massive backlog of orders with SW, so the date will be pushed back.

I reach out a few days later for an update on the ship date and am told they are "really busy for the holidays, and we will have a ship date in a few days"

I reach out again, and I am told January 9th. WOW.

This entire time Jennifer tells me she has been in "direct contact with Stainless Works constantly to get updates" (more on that later)

January 9th comes and goes.....

I reach out again for a follow up ship date, and am told January 21st because they are still backed up from the holiday season. I made it very clear that I do not care if the 21st is a holiday, it ships or my order is being cancelled.

Yesterday, just for the hell of it, I reach out to Stainless Works. Robert calls me back today (nice guy) says they have NO RECORD of an order for my address. He also states that they do not work with Wheelwell directly, so the information I was given for 6+ weeks from Jennifer about "her being in constant contact" with SW was a total lie!!

So today, I speak to Skyler over at Wheelwell (presumably Jennifer's manager) and he tries to start giving me the same line of crap about how they have been speaking directly to SW for the past 6 weeks. Then I called him out on it and tell him SW has NEVER spoken to anyone from your company and they do not do business with you directly.

Then his store changes to how they have been speaking with the distributor/wholesaler about the updates. Totally different story and totally different scenario.

I told Skyler that my conversation with Jennifer last week was it ships today, January 21st or the order is cancelled. Thats it!

He then responds with something to the tune of "its not easy just to cancel an order because we need to work with our distributor" What a joke.

REALLY???? No the order get cancelled or I call my credit card and send them all of the emails I have sent them.

Bottom line..DONT EVER ORDER FROM WHEELWELL.COM

They are a total scam!!!

And just do you know, I spoke to Robert at SW and he said the exhaust should have taken 1-2 weeks TOPS!!! They are going to try and match the price I paid for it, and I will order direct form them. If not, I will just get something else. While its not SW fault, I feel as a retailer that sells their product they need to back this up and do the right thing.

Let see how it unfolds.

01-21-2019, 12:51 PM	#1
jcastag Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017 Location: Bluffton, SC Posts: 303	WHEELWELL.COM is a TOTAL SCAM!!! I wanted to also post this here, as I dont want anyone to get scammed like I have. All I did was try to order a SW Cat Back Exhaust for my car from Wheelwell.com. DONT MAKE THE SAME MISTAKE. Lets go through the chain of events.. December 4th, order was placed for my Stainless Works Cat Back NPP/AFM Exhaust. I was told at that time they confirmed with SW the system would be delivered in 2 weeks or less...CONFIRMED! I place the order, and pay in full. A few days later, I get the "there will be a slight delay, but it will be about 3 weeks. We will let you know when we have a confirmed ship date" OK, still not bad, I am fine with it at this point. Then they give me the first confirmed ship date. I believe it was December 19th. Great, I would have it for Christmas December 19th came and went. I reach out to Jennifer at Wheelwell.com, and she says there is a massive backlog of orders with SW, so the date will be pushed back. I reach out a few days later for an update on the ship date and am told they are "really busy for the holidays, and we will have a ship date in a few days" I reach out again, and I am told January 9th. WOW. This entire time Jennifer tells me she has been in "direct contact with Stainless Works constantly to get updates" (more on that later) January 9th comes and goes..... I reach out again for a follow up ship date, and am told January 21st because they are still backed up from the holiday season. I made it very clear that I do not care if the 21st is a holiday, it ships or my order is being cancelled. Yesterday, just for the hell of it, I reach out to Stainless Works. Robert calls me back today (nice guy) says they have NO RECORD of an order for my address. He also states that they do not work with Wheelwell directly, so the information I was given for 6+ weeks from Jennifer about "her being in constant contact" with SW was a total lie!! So today, I speak to Skyler over at Wheelwell (presumably Jennifer's manager) and he tries to start giving me the same line of crap about how they have been speaking directly to SW for the past 6 weeks. Then I called him out on it and tell him SW has NEVER spoken to anyone from your company and they do not do business with you directly. Then his store changes to how they have been speaking with the distributor/wholesaler about the updates. Totally different story and totally different scenario. I told Skyler that my conversation with Jennifer last week was it ships today, January 21st or the order is cancelled. Thats it! He then responds with something to the tune of "its not easy just to cancel an order because we need to work with our distributor" What a joke. REALLY???? No the order get cancelled or I call my credit card and send them all of the emails I have sent them. Bottom line..DONT EVER ORDER FROM WHEELWELL.COM They are a total scam!!! And just do you know, I spoke to Robert at SW and he said the exhaust should have taken 1-2 weeks TOPS!!! They are going to try and match the price I paid for it, and I will order direct form them. If not, I will just get something else. While its not SW fault, I feel as a retailer that sells their product they need to back this up and do the right thing. Let see how it unfolds.