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Going on day 7 now for these damn end links to be replaced. Day 1, had a drive around with the master techs apprentice. Was able to replicate the sound with his VERY easily. Told him this gen Camaro has a pretty common problem with loose sway bar end links so to please check it out. He agreed that there is something lkely wrong in that area and that they'll look into it.
Day 2 close to end of day and no call from my advisor Anthony so I decide to call. Says they're able to reproduce the sound but are unable to find the source so they're waiting for Gms response. I asked if they checked the sway bars and he says yes.
Day 4, Anthony is off so I talk to Matthew. Ask for an update and he says they're still waiting for a response from Gm. I tell Matthew that there is an open tsb and that they should check on it if they're that stumped about the noises source. He said they they had already checked the sway bars and they're good. He also said that if they looked into every tsb a customer asked about, they would have way too many cars on the lot. I said that I am only asking for one tsb for my car and that it's probably pertinent to the symptoms my car is producing. Conversation gets no where so I end it.
Day 5 rolls along, and I get my first update call from Anthony. He tells me that Gm advises to check the sway bar end links, so they did, and found the links were loose. They are also informed to replace the bolts with new ones that should come tomorrow. Hmm, sounds like something I mentioned on day 1.
Day 6, end of day. I call for update. They tell me bolts came in but they never worked on my car. Should be done middle of the day tomorrow. I'm a little curious at this point.
Day 7, today. I call multiple times at 11am and no answer from Anthony. I say **** it, and drive to chevy. I walk up to an empty service bay and Anthony not with a customer. I say "hey man, when you don't pick up the phone, I expect you to be busy. But here you are doing nothing" I say other things that don't need to be resaid but y'all get the point.
Long story short, these shits made me wait 7 days for a problem I told them on day 1 is most likely the culprit. I have to wait till day 5 for my service advisor to actually CALL ME for an update. Fremont chevy in CA is a terrible place to have service and this was the first and last time I will ever be here.
End rant. ��
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