Originally Posted by Pete C7
Found this thread by doing a search on Maryland Speed. Just has to join the forum so I could post.
I'm a member of the Corvette Forum. Based upon the fact that Maryland Speed is a supporting vendor there, I called them for a price on an X-pipe. I was quoted a very good price, and placed the order on 6/29. My credit card was charged that same day, and I was told that the x-pipe would ship right after the holiday, and I would get a confirmation via email.
After hearing nothing and receiving no emails, I called MS on 7/12, and was told that the x-pipe should be shipping soon. Still nothing. I called again on 8/8, and was told the same thing. By 8/25 my patience had run out, and I called MS to request a refund. I was told that I could not request a refund via phone, and that I had to do so via the email link on the Maryland Speed website, so I did. Branden emailed me and said "the x-pipe should have shipped...I have an invoice...I may be able to give you an extra discount". I emailed back, declined, and again asked for my refund. On 8/29, Branden emailed me to say that he was out of town because his mother-in-law passed away, and that he sent a note back to the warehouse to start the cancellation process.
On 9/8, after not having received a refund to by credit card, I emailed MS via their website to ask why it had not been processed. After waiting for a response, and receiving none, I opened a case with my credit card company this past Friday (9/15). As of this morning, my account has been credited for the full amount by my card issuer.
I wanted to post here, rather than at the other forum, as it's customary there to quickly close any threads that speak out against supporting vendors. I hope that anyone considering doing business with Maryland Speed has the forethought to do a web search and happens upon this thread.
Thanks,
Peter
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