CAMARO6 - View Single Post

unixadm · 07-04-2017, 04:21 PM

Has anyone else seen this on their convertibles? It is an issue with marks in the black frame around the glass rear glass from the factory.

Short story is that these marks were there from when I got the car, and GM ended up replacing the entire roof with attached glass to fix...the more detailed story:

I noticed it as soon as I got home with my new convertible in May. I brought it up to service once I had a chance and they turned over the service manager and to the Customer Experience Manager (who has been fantastic, BTW).

I sent these photos to her (the CEM), which also went to the service manager. The service manager's response was something along the lines of "just normal imperfections in the window glass and is only cosmetic" and "other cars on our lot have that same type of thing".

The CEM called me and told me the service manager's response, and before I could say a word, she said that it wasn't a response that she was satisfied with and that she wouldn't expect me to be happy with that. She escalated to GM but rather than have me bring my car in and tie up my time, she used one of the ones in their lot that also showed the same issue to call in the repair to GM. After someone from GM district came out and looked, they indicated that this was a problem on some convertibles and that a TSB will be coming out. The fix is to replace the entire roof (which I am so glad of as I would never trust re-gluing a glass window on a convertible). The Customer Experience Manager called me, made an appointment as soon as they got a roof in stock, and they replaced under warranty (my car only had about 1200 miles on the car when they replaced the roof)

I bought the car new in May 2017, but manufacture date is 7/16....and I'm guessing that the others on the lot with the same issue were around the same time. The dealer had a ton of Camaros on their overflow storage lot. They were the only dealer close by that not only had a stick shift convertible 2ss, but 7 of them in different colors..I think they ordered a bunch of them when they came out last summer/fall and they sat there.

07-04-2017, 04:21 PM	#1
unixadm Drives: 2017 2SS Convertible Nightfall Gray Join Date: May 2017 Location: Wichita, KS Posts: 79	2017 Convertible window adhesive issue Has anyone else seen this on their convertibles? It is an issue with marks in the black frame around the glass rear glass from the factory. Short story is that these marks were there from when I got the car, and GM ended up replacing the entire roof with attached glass to fix...the more detailed story: I noticed it as soon as I got home with my new convertible in May. I brought it up to service once I had a chance and they turned over the service manager and to the Customer Experience Manager (who has been fantastic, BTW). I sent these photos to her (the CEM), which also went to the service manager. The service manager's response was something along the lines of "just normal imperfections in the window glass and is only cosmetic" and "other cars on our lot have that same type of thing". The CEM called me and told me the service manager's response, and before I could say a word, she said that it wasn't a response that she was satisfied with and that she wouldn't expect me to be happy with that. She escalated to GM but rather than have me bring my car in and tie up my time, she used one of the ones in their lot that also showed the same issue to call in the repair to GM. After someone from GM district came out and looked, they indicated that this was a problem on some convertibles and that a TSB will be coming out. The fix is to replace the entire roof (which I am so glad of as I would never trust re-gluing a glass window on a convertible). The Customer Experience Manager called me, made an appointment as soon as they got a roof in stock, and they replaced under warranty (my car only had about 1200 miles on the car when they replaced the roof) I bought the car new in May 2017, but manufacture date is 7/16....and I'm guessing that the others on the lot with the same issue were around the same time. The dealer had a ton of Camaros on their overflow storage lot. They were the only dealer close by that not only had a stick shift convertible 2ss, but 7 of them in different colors..I think they ordered a bunch of them when they came out last summer/fall and they sat there. Last edited by unixadm; 07-04-2017 at 10:43 PM.