Quote:
Originally Posted by exxit
To understand why a company may treat Matt himself differently than just another run of the mill customer, you'll have to understand marketing (the art form lol). This is because unlike most of y'all, whose reach ends on these boards and the people you can call and complain to, Matt has a tangible and verifiable outreach of 20,900 people who get notified if he posts anything on youtube.
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Like any company, we do have guidelines in place for warranty repairs.
Customers (like people) are to be treated the same.
All equal/fair and respectfully handled.