Quote:
Originally Posted by Glen e
I would bring the general manager and service manager in on any conversations you're having. Too many times the service advisor is really not on top of the situation. I would go have a straight face to face with the general manager to get a status update. A $15-22K warranty claim is certainly on your general manager's radar already.
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Agree, and I have said this like twice already...a regular old service advisor is just a middle man. Go higher up, ESPECIALLY if you felt you weren't being spoken to in a polite manner.