Quote:
Originally Posted by SS 1LE
It unfortunately sounds like you have a crap dealer...which is critical. My dealer thankfully is fantastic. I have my salesman's cell, my service advisors cell, they always get me what I need, no questions asked...unfortunately you may need to find another dealer if it's not too late.
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I've used the dealer Vintage took his car to for almost 10 years now and had the same service advisor the majority of that time. They are one of the primary reasons I continue to purchase GM vehicles. It's disappointing to hear they haven't responded as quickly as one would hope, or offer a loaner (which they will, not sure why that slipped through the cracks), but I would stick it out with them because the service there is quality. I've never had to come back after a repair, I don't ever worry about them scratching the paint or abusing the vehicle on joyrides, etc. Solid service department and many of the advisors and techs there are true enthusiasts.