Quote:
Originally Posted by Rusty35
Can you give us an example of a mistake that isn't due to negligence?
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Sure, tech gets in customer vehicle and has grease on his elbow. Shop policy is to wash up before entering said vehicle and tech just simply misses the spot on his elbow and gets a smudge on he arm rest or other area.
Back to the point at hand.....
Mr. slacker oil change tech probably does 12 oil changes a day. I'd say each one takes 30 minutes and technically that would be 16 a day, but he's a slacker as we've already established, so let's call it 12.
They use a dispenser system at this dealer to put the oil in the sump, which is pretty common. They're not pouring the oil in from containers. The SM mentioned this as a big risk when we chatted as the dispenser system can get off on calibration and not dispense the commanded amount of oil. We see this in my example as the paperwork showed 9.0 qts dispensed, but I only got 8.5. 1/2 a quart isn't terrible but it would be on the edge of what I'd be OK with as a SM and would want it something less than that.
Now let's discuss what would happen if that dispenser got way off. Now it's only dispensing 2.5 quarts. Mr. slacker oil change tech performs 12 oil changes and summarily burns up 12 engines in the process as the improper amount of oil was dispensed AND he didn't catch the issue as he was not checking the dip stick as he was trained.
Pretty expensive day for the service department, and I'd wager more folks than just Mr. slacker tech would lose their jobs.
I also gotta wonder if I come back in 6 months and post a similar thread, only instead of referencing my Camaro, I instead reference my Dodge Challenger. I wonder if all these "oh it's no big deal" responses would be the same, or would it be dog pile on the idiots at Dodge LOL. Would be an interesting experiment and would be telling for the character of information one could reasonably expect from this forum.
OH, and Mr. slacker oil change tech also did not reset the oil change monitor in the car. That was the first indication I saw of potential problems on the drive home.