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Have any of you guys that are having these problems, had a sit-down with the general manager of the dealership? It must be face-to-face, not email or phone…
Here's a tip about dealer staffing; The only position in the entire dealership, more or less, that can override and oversee all departments, is the general manager. Individual department managers can play the "blame the other departments" game so some customer cases can end up stagnant. Stuff gets caught between departments, however the general manager can move mountains and stuff gets straightened out, more often than not. Get to the GM, he's your best bet.
By the way, if you have not noticed, the service staff usually hates the sales staff, and vice versa.
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