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Just experienced the same today in fact.
Had an appointment with the dealer rep to change an allocation they had to specifically what I wanted. He stated he wouldn't be there, but his "partner" and said he'd be free. I drove in and the backup was apparently locked up in "training" and couldn't be bothered until later in the afternoon. And I was welcome to wait the two hours if I wanted to.
I just left. I've been pretty pissed since I got back and wanted to write their GM a note about the incompetence they have working there, but from what I've read here, it doesn't seem like it would make a difference. Especially since in the end I'm the only one that loses in the situation. Their allocations will sell regardless of if it is to me or not. But if I want one, I'm the one who has to jump through the hoops.
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